Audio - Samsung QN Q65FNF Series Service Manual

4. Troubleshooting

4-3. Audio

• Source (One Connect Mini)
Source (One Connect Mini)
„
• No TV Sound
Menu £ Audio £ Speaker Settings set to TV Speaker
9
• Noisy / Distorted TV Audio
Customer Menu
9
• If Sound Test FAILS : (Missing / Noisy Audio)
Speakers (compare resistance/quality)
9
• Compare audio level out to speakers with multi meter.
Replace defective Speakers or Main Board or Cable.
9
• If Sound Test OK :
Audio Source & External Cables
9
With external Audio Generator (device or App)
9
Other Inputs
9
One Connect Mini
9
• Optical Digital Out Errors
Red light from Optical Digital Out.
9
• If missing replace One Connect Mini
Main Board
„
• No HDMI Audio
Source / HDMI Cable & One Connect Mini Connectors
9
• Swap with other HDMI Inputs / Sources.
• Perform EDID
Bulletins and Latest firmware on TV.
9
• If not restored replace One Connect
• Check Audio Format PCM / Dolby based on external Receiver
• ARC Issues
HDMI Cable is input to the ARC Designated HDMI port.
9
ARC (HDMI Control) is enabled on the external Receiver.
9
• Bluetooth Audio "Sound Share" Connection Issues
Sound Bar is in TV Mode.
9
• To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
4-20
Main Board
£ £
£ Support £ Sound Test
Write in Factory Mode (Can restore missing HDMI Audio).
Speakers