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Appendix A: Support and other resources
This section contains the following topics:
Support and other resources
Documentation feedback
Support and other resources
Accessing Hewlett Packard Enterprise Support:
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
https://www.hpe.com/info/assistance
Information to collect
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components
Accessing updates
Some software products provide a mechanism for accessing software updates through the product interface. Review your
product documentation to identify the recommended software update method.
To download product updates:
My HPE Software Center: Software downloads
https://www.hpe.com/software/hpesoftwarecenter
To subscribe to eNewsletters and alerts:
https://www.hpe.com/support/e-updates
To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett
Packard Enterprise Support Center More Information on Access to Support Materials page:
https://www.hpe.com/support/AccessToSupportMaterials
Important: Access to some updates might require product entitlement when accessed through the Hewlett
Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements.
Remote support
Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides
intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise,
which initiates a fast and accurate resolution based on the service level of your product. Hewlett Packard Enterprise strongly
recommends that you register your device for remote support.
Documentation Feedback: doc-feedback-hpe-storage@hpe.com
Appendix A: Support and other resources 38
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