Online Help; Troubleshooting - Pantech PX-500 Quick Start Manual

Online Help

Sprint PCS Connection Manager includes extensive online help to
provide operating hints and step-by-step instructions for getting
the most from your Sprint Mobile Broadband Card.
To access Sprint PCS Connection Manager Help:
Press <F1> in any window.
From Sprint PCS Connection Manager, select MENU > Help.
Right-click the system tray icon and select Help.
Click the Help button that is available in many windows.
20 Basics of Your Card Basics of Your Card

Troubleshooting

For a more complete listing of errors and possible solutions,
please see the user's guide or online Help. You may also visit
www.sprintpcs.com or contact Sprint Customer Service at
1-888-211-4PCS.
Problem/error
If you are inside a building or near a structure that
Searching for
may be blocking the signal, change the position or
service
location of your computer.
If Roam Mode (from the Sprint PCS Vision option of
the Settings window) is set to "Sprint" : ensure that
you are within the Sprint Power Vision/Sprint PCS
Vision network coverage area, or change the Roam
Mode setting. (You may be subject to roaming rates.)
If Roam Mode is set to "Roam Only" : ensure that you
are roaming, or change the Roam Mode setting.
If Network Mode is set to "1X Only," and only 1xEV-
DO coverage is available: either move to an area that
has 1X coverage, or change the setting to Automatic or
1xED-DO Only.
If Network Mode is set to "1xEV-DO Only," and only
1X coverage is available: either move to an area that
has 1xEV-DO coverage, or change the setting to
"Automatic" or "1X Only."
Check with Sprint
may be preventing the Sprint Mobile Broadband Card
from obtaining service.
GO button is Ensure that the Sprint Mobile Broadband Card is
not available properly inserted, not locked, and not powered off.
Solution
–
a network or account problem
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