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{Frequently Asked
Questions (FAQ)
Q u e s t i o n s ( F A Q )
F r e q u e n t l y A s k e d
Using the appliance
Why can't I switch on the hob and why is the childproof lock symbol lit?
The childproof lock is activated.
You can find information on this function in the section on ~ "Childproof lock"
Why are the displays flashing and why can I hear an audible signal?
Remove any liquid or food remains from the control panel. Remove any objects from the control panel.
You can find instructions on how to deactivate the audible signal in the section on ~ "Basic settings"
Noise
Why I can hear noises while I'm cooking?
Noises may be generated while using the hob depending on the base material of the cookware. These noises are a normal part of induc-
tion technology. They do not indicate a defect.
Possible noises:
A low humming noise like the one a transformer makes:
Occurs when cooking on a high power setting. The noise disappears or becomes quieter when the power setting is reduced.
Low whistling noise:
Occurs when the cookware is empty. This noise disappears when water or food is added to the cookware.
Crackling:
Occurs when using cookware made from different layers of material or when using cookware of different sizes and different materials at
the same time. The loudness of the noise may vary depending on the quantity of food being cooked and the cooking method.
High-pitched whistling noises:
May occur when two cooking zones are used at the highest power setting at the same time. The whistling noises disappear or become
quieter when the power setting is reduced.
Fan noise:
The hob is equipped with a fan that switches on automatically at high temperatures. The fan may continue to run even after you have
switched off the hob if the temperature detected is still too high.
Cookware
Which types of cookware can be used with the induction hob?
You can find information on which types of cookware can be used with an induction hob in the section on ~ "Induction cooking".
Why is the cooking zone not heating up and the power setting flashing?
The cooking zone on which the cookware has been placed is not switched on.
Check that you have switched on the correct cooking zone.
The cookware is too small for the cooking zone that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the cooking zone that best corresponds to its size. You
can find information on the type, size and positioning of cookware in the sections on ~ "Induction cooking", ~ "Flex Zone" and
~ "Move function".
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high power setting?
The cookware is too small for the cooking zone that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the cooking zone that best corresponds to its size. You
can find information on the type, size and positioning of cookware in the sections on ~ "Induction cooking", ~ "Flex Zone" and
~ "Move function".
Frequently Asked Questions (FAQ)
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