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Customer
Potential
Description
Causes
Long Cycles
1. As part
and/or Stuck
of normal
in Certain
operation, the
Part of Cycle
dishwasher
pauses 2 or
3 times during
the cycle for
thermal
holds and
advances once
temperature
is met.
2. Suds/air in
pump requires
repeated wash
periods.
3. Motor
problems force
cycle to start
and stop
repeatedly.
4. A water
heating
problem could
cause long
cycles but will
typically cause
a "water
heating fault."
5. Heater takes
a long time to
heat water with
low voltage.
6. Incoming
water under
84°F (29°C).
Can Start a
1. Control
Cycle But
canceled cycle
Runs for
due to error
Only a Short
detected with
Time - Does
wash motor.
Not
2. Unit Is In
Complete
Sales Demo
Cycle (Clean
mode.
LED or
Completed
May Blink)
Will Not
1. Drain loop
Drain or
check valve
Excess
not sealing.
Water Left in
Unit
NOTE:
Check error
history. If no
error codes
2. Customer
for electrical
misunderstands
problems,
water level after
problem is
drain.
mechanical.
Do not
3. Draining
replace
problem.
control.
Check
Instruct customer. Explain
thermal holds and how
the cycle pauses when
they occur.
Refer to "Service
Error Codes Table."
Refer to "Service
Error Codes Table."
Refer to "Service
Error Codes Table."
Check for at least 100 VAC
at power source.
1. Be sure dishwasher
is connected to the hot water
supply.
2. Confirm temperature
at sink (recommend 120°F
[49°C]). Instruct customer to
run water at sink before
running dishwasher.
3. Unplug dishwasher
or disconnect power
and check all connections
and measure resistance
in Temperature Sensing
circuit. Replace OWI if
resistance is high.
Refer to "Service
Error Codes Table."
Run Service Diagnostics
Cycle to clear demo mode.
1. Disconnect drain hose
at plumbing connection.
2. Elevate hose above
dishwasher and fill with
water. If water flows into
dishwasher, replace entire
drain loop (install as high
as possible).
Instruct customer. Sump
will normally have about 1"
(2.4 cm) of water remaining
after cycle.
Refer to "Service
Error Codes Table."
Related
Customer
Error
Description
Code
Detergent
Not
Dispensing
or Detergent
Left In
Dispenser
NOTE:
Check error
history. If no
error codes
for electrical
problems,
problem is
6-3
mechanical.
Do not
replace
control.
4-3
7-1
Poor Wash
4-3
Film or
Spots On
Glasses
and/or
Dishes
8-1
8-2
11
Potential
Check
Causes
1. Item in lower
Instruct customer
rack blocked lid
on proper dish loading.
or blocked
spray of water
to dispenser.
2. Mechanical
1. Unplug dishwasher
binding of
or disconnect power.
dispenser lid.
2. Check/replace dispenser.
3. Lid latch
Instruct customer on
binding due
proper dispenser filling.
to excess
detergent in
mechanism.
4. Dispenser
Refer to "Service
electrical
Error Codes Table."
problem.
5. Control
Refer to "Service
canceled
Error Codes Table."
cycle before
dispensing
due to error
detected with
wash motor.
1. Cycle
Instruct customer on cycle
selection of
selection. Recommend
customer not
"High Temp" option for
appropriate for
wash performance boost.
dish load.
2. Plugged
Inspect following three
or damaged
screens:
screens.
- Filter cup coarse screen.
- Filter cup fine screen.
- Sump fine screen.
3. Spray arms
1. Check if arms blocked
not rotating.
by dish item. Instruct
customer. May also have
restricted movement due
to misalignment of the
upper spray arm water
delivery system.
2. Check nozzles. If plugged,
clean nozzles and confirm
filters installed properly.
4. Poor wash
See "WIll Not Drain or Excess
due to draining
Water Left In Unit" or
dispensing,
"Detergent Not Dispensing
and/or
or Detergent Left In
temperature
Dispenser," or details on
problem.
temperature sensing in
"Long Cycles and/or Stuck
In Certain Part Of Cycle."
5. Control
Refer to "Service
canceled cycle
Error Codes Table."
due to error
detected with
wash motor.
6. Heating
Refer to "Service
problem.
Error Codes Table."
1. Customer not
Check rinse aid gauge level
using rinse aid
on dispenser. Instruct
or dispenser
customer how to fill and
empty.
monitor add/use rinse aid.
2. Rinse aid
Refer to "Service
dispenser
Error Codes Table."
problem.
3. Hard water
Check water hardness.
leaving film on
If hard, instruct customer
dishes.
to use maximum detergent or
try pouring ¹⁄₄ cup (60 mL) of
Glass Magic into bottom of
dishwasher. Also recommend
1 Hour Wash cycle. To clean
the dishwasher, recommend
running with 1 cup (250 mL)
of white vinegar sitting
upright in upper rack.
Related
Error
Code
10-1
4-3
4-3
7-1
10-1
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