Panasonic Toughbook CF-W4GWCZZBM Operating Instructions Manual page 46

Dealing with Problems (Summary)
Problems with Starting Up, Shutting Down, and Standby and Hibernation Mode
The computer does not power off
(Windows does not shut down)
Problems with Passwords and Messages
Even after entering the password,
[Type your password] is displayed
again
[Enter Password] is displayed
When resuming from the standby or
hibernation mode, [Enter Password]
does not appear
When the administrator password is
forgotten
Windows does not start up and num-
bers or messages appear
46
If a peripheral is connected, disconnect it, and then shut down.
If it is possible to shut down when the peripheral is disconnected, then there
may be a problem with the peripheral. Consult the peripheral manufacturer.
Also check the items in "No response". (
If it is no longer possible to shut down Windows after installing application
software, click [start] - [Control Panel] - [Add or Remove Programs], and
remove the installed application.
If it is possible to shut down when the application is removed, then consult
the application software manufacturer.
Check a disk error using the following procedure:
A Click [start] - [My Computer], right-click [Local Disk(C:)] and
click [Properties].
B Click [Tools] - [Check Now].
C In [Check disk options], add the checkmark for [Automatically fix
file system errors] and [Scan for and attempt recovery of bad sec-
tors], and click [Start].
The time taken to check the disk depends on the settings in
[Check disk options].
If the disk check does not solve the problem, perform the reinstalla-
tion procedure and return the hard disk to its condition at the time of
purchase. ( page 50)
The computer may be in "ten-key" mode.
lights up, press the NumLk key to disable the ten-key mode, and then
If
input ( page 15).
The computer may be in Caps Lock mode.
lights up, press the Caps Lock key to disable the Caps Lock mode,
If
and then input ( page 15).
Input your Supervisor Password or User Password. If you have forgotten it,
contact your technical support office.
Even when a password has been set in the [Security] menu of the Setup
Utility, and [Password on boot] is set to [Enable], [Enter Password] does not
appear when the computer resumes from the standby or hibernation mode.
Set the Windows password with the following procedure, and make input of
the Windows password required.
A Click the account to change in [start] - [Control Panel] - [User
Accounts] and set the password.
B Add the checkmark for [Prompt for password when computer
resumes from standby] in [Control Panel] - [Performance and
Maintenance] - [Power Options] - [Advanced].
Check whether you have created a password reset disk.
• If you have:
A message is displayed when you fail to correctly enter the password.
Follow the message's instructions and set the password again.
• If you have not:
Perform the reinstallation procedure and return the hard disk to its condi-
tion at the time of purchase, then set up Windows and reset the pass-
word.
This is a system startup error. Refer to "List of Error Codes" (
If "Remove disks or other media. Press any key to restart" is displayed:
page 45
page 48)
page 43)