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Plantronics EncorePro HW510 Quick Start Manual
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Plantronics EncorePro HW510 Quick Start Manual

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GETTING FAMILIAR WITH YOUR NEW HEADSET
1. The Plantronics
and cover one ear (HW510) or two ears (HW520).
2. The HW510 headset can be worn over the right ear or left ear.
3. Both headset models allow you to position the microphone on your right
or left side.
4. The HW510 and HW520 come with a 2-year warranty.
KEY HEADSET FEATURES
1. Adjusting the microphone volume (how loud your callers hear you)
2. Adjusting the hearing volume when no amplifier base is being used (how
loud you hear your callers)
3. How to mute the microphone (this allows you to hear your callers, but
they cannot hear you). Used if you want to have a private side
conversation, cough, snack etc).
4. Proper microphone positioning. Position the microphone two fingers
width from the corner of your mouth for optimum sound quality.
5. Adjusting the headband so it fits you comfortably.
ADJUSTING YOUR AMPLIFIER BASE
If your telephone doesn't have a headset port, you'll need a headset amplifier in
order to connect your HW510 or HW520 wired headset to your phone. The
adjustments explained below will help you to better know the amplifier and how
to make adjustments.
1. Adjusting your hearing volume when using an amplifier base (how loud
you hear your callers)
2. How to mute (turn off) your headset microphone
3. How to switch between using your headset and using your handset.
HW510
and
HW520
headsets are worn over the head

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Summary of Contents for Plantronics EncorePro HW510

  • Page 1 GETTING FAMILIAR WITH YOUR NEW HEADSET 1. The Plantronics HW510 HW520 headsets are worn over the head and cover one ear (HW510) or two ears (HW520). 2. The HW510 headset can be worn over the right ear or left ear.
  • Page 2 In this section, it assumes that your phone does not have one. If you want to use your Plantronics HW510 or HW520 headset on a phone without a headset port, you’ll need a headset amplifier/adapter. Below are the step-by-step instructions on how to set up your headset if you currently have an amplifier.

  • Page 3: Using Your Headset

    Now that your headset is setup, here are some step-by-step instructions on how to use your new Plantronics HW510 or HW520 headset to make a phone call. STEP 1. Put your headset on and plug the Quick Disconnect (QD) into the QD at the end of the amplifier coil cord.
  • Page 4 SETUP FOR PHONE WITH A HEADSET PORT If your phone has a headset port, please follow these instructions to setup your Plantronics HW510 or HW520 wired headset. This setup requires the use of a lower control cable, sometimes referred to as a direct connect cable and eliminates the need for an amplifier/adapter base.
  • Page 5 STEP 5. Plug the clear plastic modular clip on the end of the lower control cable into the telephone headset port. At this point, your Plantronics HW510 or HW520 wired headset is setup and ready to use. USING YOUR HEADSET STEP 1.

  • Page 6: Troubleshooting

    TROUBLESHOOTING Now that your headset is setup, does everything work correctly and sound great? If not, refer to the suggestions below to help troubleshoot. NO DIAL TONE After making a test call, did you NOT hear a dial tone? If not, try the troubleshooting ideas below to help resolve this.
  • Page 7 3. A bad amplifier/adapter base (defective base) 4. A bad headset (defective headset) One simple way to determine if you have any of the conditions noted in a through d is to replace the component (lower cord, amplifier or headset), to see if the static disappears.

This manual is also suitable for:

Encorepro hw520