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SYMPTOM
Sound is coming from
TV speaker
Poor or
distorted audio
Soundbar doesn't
play audio from the
correct source or
selects the incorrect
source after a delay
Soundbar and source
do not power
on/o simultaneously
TR O U B L E S H O OT I N G
SOLUTION
Make sure that the soundbar's HDMI cable is inserted into a
connector on your TV labeled eARC or ARC (Audio Return Channel).
If your TV does not have an HDMI eARC or ARC connector, connect
to the soundbar using the optical cable (see page 62).
Turn o your TV speakers. Refer to your TV owner's guide.
If the soundbar is connected to your TV's HDMI eARC or ARC
connector, make sure that Consumer Electronics Control (CEC) is
enabled in your TV system menu. Your TV may refer to CEC by a
di erent name. Refer to your TV owner's guide.
Disconnect the soundbar's HDMI cable from your TV's HDMI eARC or
ARC connector and reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the soundbar using both the HDMI cable (see page
61) and optical cable (see page 62).
Test di erent sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner's guide.
If the audio is being played from another device, reduce the volume
of that device.
Adjust the bass level using the Bose Music app (see page 27).
Power o your TV speakers. Refer to your TV owner's guide.
Run ADAPTiQ audio calibration (see page 20).
Set CEC to Alternate using the Bose Music app.
Disable CEC on your source (refer to the source owner's guide for
more information).
Connect to the soundbar using both the HDMI cable (see page
61) and the optical cable (see page 62).
On the remote, press the source button for the source that is out
of sync.
Press the Power button I to power on/o the source.
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