Table of contents Safety .......... 4 Laundry.......... 32 General information...... 4 Preparing the laundry ..... 32 Intended use........ 4 Sorting laundry ....... 33 Restriction on user group.... 4 Degrees of soiling ...... 33 Safe installation ........ 5 Care symbols on the care labels ... 33 Safe use ........... 7 Detergents and care products..
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Cleaning the water outlet hose at the siphon........ 45 Clean the water inlet filters..... 46 Troubleshooting...... 48 Malfunctions ........ 48 Emergency release ...... 55 Transportation, storage and disposal ......... 55 Removing the appliance .... 55 Inserting the transit bolts.... 55 Using the appliance again ..... 56 Disposing of old appliance .... 56 Customer Service......
en Safety Safety Observe the following safety instructions. General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. Intended use Only use this appliance: ¡...
Safety en Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! ¡ Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! ¡ The high weight of the appliance may result in injury when lif- ted. ▶ Do not lift the appliance on your own. ¡ If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en CAUTION ‒ Risk of cutting! Touching sharp edges on the appliance may lead to cuts. ▶ Do not touch the sharp edges on the appliance. ▶ Wear protective gloves when installing and transporting the appliance. Safe use WARNING ‒ Risk of electric shock! ¡...
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en Safety WARNING ‒ Risk of suffocation! Children may breathe in or swallow small parts, causing them to suffocate. ▶ Keep small parts away from children. ▶ Do not let children play with small parts. WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed.
Safety en CAUTION ‒ Risk of scalding! When you wash at high temperatures, the detergent solution gets hot. ▶ Do not touch the hot detergent solution. CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation.
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en Safety WARNING ‒ Risk of poisoning! Poisonous fumes may be given off if you use cleaning agents that contain solvents. ▶ Do not use cleaning agents that contain solvents.
Preventing material damage en Make sure that the length of the ▶ Preventing material damage Preventing material dam- thread on the connection to the water tap is at least 10 mm. ¡ If the water pressure is too high or too low, the appliance may not be Follow these instructions to avoid ma- Preventing material damage able to operate properly.
en Environmental protection and saving energy Remove all detergent residue, Reduce the washing temperature for ▶ spray residue or other residues lightly and normally soiled laundry. immediately if they come into At low temperatures, the appliance contact with the appliance. consumes less energy. For light to normal soiling, lower temperatures than indicated on the care label Environmental protection and saving energy...
Installation and connection en Remove any packaging and pro- Installation and connection Installation and connec- tective covers completely from the appliance. tion For the environmentally friendly Installation and connection disposal of the packaging materi- Unpacking the appliance als, observe the information on the topic of Note: Please read the information in → "Disposing of packaging",...
en Installation and connection Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. Requirements for the installa- Washing machine tion location Accompanying documents The appliance may "wander" when it Water inlet hose spins.
Installation and connection en Installation location Requirements WARNING Risk of electric shock! On a wooden joist Place the appliance The appliance contains live parts. floor on a water-resistant Touching live parts is dangerous. wooden board which Do not operate the appliance ▶...
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en Installation and connection Pull the hoses out of the holders. Remove the four sleeves. Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps.
Installation and connection en Note: Please read the information in Connecting the appliance the "Safety" → Page 4 and "Prevent- Connect your appliance to the power ing material damage" → Page 11 sec- supply, water inlet and water outlet. tions to ensure that you use the appli- ance safely.
en Installation and connection Screw the lock nuts tightly against Aligning the appliance the housing using a WAF 17 In order to reduce noise and vibra- wrench. tion and to prevent the appliance from moving, align the appliance cor- rectly. Note: Please read the information in the "Safety"...
Familiarising yourself with your appliance en Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance Detergent drawer Measuring aid for liquid detergent → "Using a measuring aid for liquid detergent", Page 36 Compartment II: ¡ Detergent for main wash ¡ Water softener ¡ Bleach ¡ Stain remover Compartment ¡ Fabric softener ¡ Liquid starch ¡...
Display en Display Display The display shows the current settings, options or relevant information. Display Example: Display Display Designation Description 0:40 Programme duration/ Approximate expected programme duration or pro- programme time re- gramme time remaining. maining "Ready in" time The programme end has been set and the remaining number of hours is displayed.
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en Display Display Designation Description Spin Programme status End of programme Programme status Childproof lock ¡ Lights up: The childproof lock is activated. ¡ Flashes: The childproof lock is active and the pro- gramme selector has been adjusted. → "Deactivating the childproof lock", Page 39 ...
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Display en Display Designation Description Voltage control system Flashes: The programme has been paused because of impermissible voltage drops. The voltage is permiss- ible again and the programme will continue. Note: The programme duration is extended. Door ¡ Lights up: The door is locked and cannot be opened.
en Buttons Buttons Buttons Below is an overview of the buttons and their setting options. Buttons The selection of programme settings depends on the selected programme. You can see the selection options for each programme in the overview for → "Programmes", Page 26. Button Selection Description...
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Buttons en Button Selection Description Pre-treatment ¡ (Prewash) Selecting activates the Prewash programme. Prewash for washing heavily soiled laundry. ¡ (Soaking) Selecting activates the Soaking programme. Before the main wash cycle starts, the laundry re- mains in the water for longer. For laundry with particularly stubborn soiling.
Accessories en Accessories Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Water inlet hose extension Extend the water inlet hose for WMZ2381 cold water or AquaStop (approx. 2.50 m). Pedestal with drawer Install the appliance at a raised WMZ20490 height so that it can be easily loaded and unloaded.
en Laundry a The display shows the remaining Pull out the detergent drawer. programme duration. a After the programme has ended, the display shows: End. Start the first wash cycle or set the programme selector to Off to switch off the appliance. → "Basic operation", Page 35 Laundry Laundry...
Laundry en – Wash large and small items of To improve washing results and ▶ laundry together prevent discolouration, sort the – Dab fresh stains with soapy wa- laundry according to the following ter (do not rub them) criteria before washing. –...
en Detergents and care products Notes Detergents and care products Detergents and care ¡ only use liquid detergents that are self-flowing products ¡ Do not mix different liquid deter- gents You can protect your appliance and Detergents and care products ¡ Do not mix detergent and fabric your laundry by selecting and using softener the correct detergents and care...
Basic operation en You can find out how hard your water is from your local water com- pany or measure it yourself using a water hardness tester. Water hardness Hardness range Total hardness in mmol/l German degrees in °dH soft (I) 0–1.5 0–8.4 medium (II)
en Basic operation Note: Ensure that there is no laun- Adjusting the programme set- dry trapped in the door. tings Close the door. Depending on the programme and programme progress, you can adjust Using a measuring aid for li- or activate/deactivate the settings. quid detergent Note: Overview of all programme set- If you order the measuring aid as an...
Basic operation en Insert the measuring aid. Fold the measuring aid down and click it into place. Insert the detergent drawer. Push in the detergent drawer. Adding detergent and care product Notes ¡ Please read the information in the "Safety" → Page 4 and "Preventing material damage"...
en Basic operation a The drum rotates and load detec- Unloading the laundry tion takes place. This can take up Note: Please read the information in to 2 minutes, after which water enters the drum. the "Safety" → Page 4 and "Prevent- a The display shows either the pro- ing material damage"...
Childproof lock en Wipe the rubber gasket dry and re- move any foreign objects. Leave the door and detergent drawer open so that residual water can evaporate. Childproof lock Childproof lock Secure your appliance against being Childproof lock operated unintentionally using the controls.
en Basic settings Basic settings Basic settings You can configure the appliance to meet your needs. Basic settings Overview of the basic settings Below is an overview of the basic settings on your appliance. Basic setting Programme pos- Value Description ition End signal 0 (off) Set the volume of the signal at the end of...
Cleaning and servicing en Changing the basic settings Remove all detergent Fresh deposits are residue, spray residue easier to remove Set the programme selector to po- or other residues im- without leaving any sition 1. mediately. residue. Keep the appliance This allows the resid- door and detergent ual water to dry, redu- drawer open after...
en Cleaning and servicing Press down on the insert and re- Fit the insert and lock it into place. move the detergent drawer. Cleaning the opening for the deter- Press out the insert upwards from gent drawer. below. Push in the detergent drawer. Clean the detergent drawer and in- sert with water and a brush, and Descaling...
Cleaning and servicing en Slide a sufficiently large receptacle Cleaning the drain pump under the opening. Clean the drain pump in the event of faults, e.g. blockages or rattling noises. Emptying the drain pump Note: Please read the information in the "Safety" → Page 4 and "Prevent- ing material damage"...
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en Cleaning and servicing Cleaning the drain pump CAUTION - Risk of scalding! When you wash at high temperat- Note: Please read the information in ures, the detergent solution gets the "Safety" → Page 4 and "Prevent- hot. ing material damage" → Page 11 sec- Do not touch the hot detergent tions to ensure that you use the appli- ▶...
Cleaning and servicing en Insert the pump cap and screw it Loosen the hose clamp and care- on as far as it will go. fully remove the water outlet hose. 90° The handle on the pump cap must Residual water may leak out. be in a vertical position.
en Cleaning and servicing Clean the filter with a small brush. Clean the water inlet filters. Clean the filter in the water inlet in the event of blockages or if the water pressure is too low. Emptying the water inlet hose Turn off the tap.
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Cleaning and servicing en Disconnect the hose from the rear Connect the hose and check for of the appliance. leaks. Use pliers to remove the filter. Clean the filter with a small brush. Reinsert the filter.
en Troubleshooting Troubleshooting Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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Troubleshooting en Fault Cause Troubleshooting → "Cleaning the drain pump", "E:36 / -25 / -26" Drain pump is blocked. ▶ Page 43 The water pressure is low. No remedial action possible. The filters in the water inflow "Clean the filters in the water in- ▶...
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en Troubleshooting Fault Cause Troubleshooting The programme does not You have not pressed Start/ Press Start/Reload . ▶ start. Reload . Door is not closed. Close the door. Press Start/Reload to start the programme. → "Deactivating the childproof Childproof lock is activated. ▶ lock", Page 39 Ready In is activated.
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Troubleshooting en Fault Cause Troubleshooting The water is not draining. Reduce the amount of detergent for ▶ the next washing cycle with the same load. Unapproved extension in- Remove any unapproved exten- ▶ stalled on the water drain sions from the water hose. Connect- hose.
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en Troubleshooting Fault Cause Troubleshooting Vibrations and movement of Appliance is not correctly Aligning the appliance ▶ the appliance whilst spin- aligned. ning. The appliance feet are not Secure the appliance feet. Aligning ▶ fixed. the appliance Transit bolts have not been Removing the transit bolts ▶...
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Troubleshooting en Fault Cause Troubleshooting The spin programme does Note: Where possible, mix large and not start. small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle. Start the Spin programme. ▶ Rushing, hissing noise. Water is flushed under pres- Not a fault –...
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en Troubleshooting Fault Cause Troubleshooting The spin result is not satis- Drain pipe or water drain Ensure that the drain pipe and wa- ▶ factory. The laundry is too hose is caught or jammed. ter drain hose are not kinked or wet/too damp.
Transportation, storage and disposal en Unplug the appliance's mains plug. Emergency release Drain the remaining detergent To remove the laundry in the event of solution. a power failure, for example, you can → "Cleaning the drain pump", manually release the door. Page 43 Detach the hoses.
en Transportation, storage and disposal Insert all screws into the four Disposing of old appliance transit bolts and tighten slightly. Valuable raw materials can be re- used by recycling. WARNING Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk.
Customer Service en Make a note of your appliance's de- Customer Service Customer Service tails and the Customer Service tele- phone number to find them again If you have any queries on use, are Customer Service quickly. unable to rectify faults on the appli- ance yourself or if your appliance needs to be repaired, contact Cus- tomer Service.
en Consumption values Consumption values Consumption values The indicated consumption values are approximate. Consumption values The values may deviate from the indicated values depending on water pres- sure, water hardness, water inlet temperature, room temperature, type of laun- dry, amount and soiling of laundry, detergent used, fluctuations in the mains voltage and selected settings.
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Expert advice for your Bosch home appliances, help with problems or a repair from Bosch experts. Find out everything about the many ways Bosch can support you: www.bosch-home.com/service Contact data of all countries are listed in the attached service direct- ory.