Palm Tungsten Tungsten W Getting Started page 37

Check with your ISP or e-mail service provider for e-mail account
settings and policies before calling Palm Customer Support. Palm
Customer Support representatives do not know the settings or
policies, so you must supply that information before the support
representatives can help you.
Problem: E-mail service is not working properly.
Short periods of time when e-mail is unavailable are common due to
server problems or poor wireless coverage. If you have problems
sending or receiving mail for an extended period of time, check with
your ISP or e-mail service provider to verify that the service is
working properly.
Problem: E-mail is not being sent.
Several ISPs and e-mail service providers allow you to send e-mail
through their servers (for example, Yahoo! and CompuServe). If you
can't send e-mail though your handheld, first make sure your ISP or
e-mail service provider supports this. For example, even though basic
e-mail access is free on the Yahoo! web site, Yahoo! requires an
upgrade to access e-mail on a wireless handheld. Several providers,
like Hotmail, do not offer this option at all; you must access your
e-mail through their web site. If you can't send e-mail using the
VersaMail e-mail application, make sure your ISP or e-mail provider
allows you to do this.
Many services require authenticated access to use their SMTP servers,
or ESMTP. If you have an e-mail account that allows you to use the
VersaMail e-mail application, try configuring ESMTP.
To configure ESMTP:
In the VersaMail application, press Function
1.
and then select Mail Servers on the Options menu.
Tap Details.
2.
Next to Options, tap the pick-list triangle and choose Advanced
3.
Outgoing.
Tap the check box next to "My server requires authentication."
4.
Make sure your username and password are filled in below this.
Tap OK twice.
5.
Troubleshooting
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