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Premier Features
Enhanced Calling Features
Instant Second Line™
The features described in this panel are
If someone else is on the phone, simply press
enabled with Ooma Premier*. To learn more,
visit: www.ooma.com/premier.
to get a fresh Ooma dialtone and make a
second call. You'll see the line
indicator
light up when you're on the second line.
Enhanced Voicemail
If there's already one active call and you
Voicemail Playback
receive a second call, any handsets not in
When you have new voicemail, the New Voice
use will ring. Press
to answer the second
Message Indicator on the top of the phone will
call.
flash. To access your voicemail, press
and
follow the prompts.
Three-way Conferencing
With calls on both lines, press
and
While listening to your voicemail, press
to
then select the 3-way Conf option to bridge
replay the current message. Press
to skip to
both lines together.
the next message.
Virtual Numbers and Private Voicemail
While playing a message, press
to delete
Each Ooma Telo Handset can be configured
the current message. If you want to save the
as a personal device, allowing you to setup
message, press
.
a separate phone number and voicemail
account for each member of your household.
Press
to end voicemail playback.
To configure this feature, login to
my.ooma.com.
Send to Voicemail
When an incoming call comes in, you can press
to send the call directly to voicemail.
Need Assistance?
Check out the below resources for
Message Screening
troubleshooting guide or additional
When an incoming call goes to voicemail,
help:
you'll hear the caller leaving a message
Frequently asked questions:
www.ooma.com/faq
through the handset speaker. You can press
Online knowledgebase:
www.ooma.com/support
to pick up the call or press
to turn off
User manuals:
www.ooma.com/userguide
the speaker.
Community forum:
forums.ooma.com
Live customer support:
1-888-711-OOMA (6662)
* Ooma Premier is available on a trial or subscription basis.
5
Troubleshooting
My handset doesn't work
The light on the top of my phone is
flashing
•
Make sure your battery is properly
installed and is sufficiently charged.
You have new voicemail. Press
to listen
•
If your phone is unresponsive, try to
to your new voicemail messages.
unplug and re-plug the battery connector.
I have difficulty hearing the other person
•
Your handset may be turned off. Press
through the handset
to turn it on.
•
Try adjusting the earpiece volume by
My handset won't charge
pressing
on the navigation pad
.
•
While on the phone, move closer to
•
Make sure the handset is placed in the
cradle securely. When charging, the light
the Ooma Telo and check if the audio
improves.
on the front the cradle should be blue.
•
Ensure the handset's battery is fully
•
Remove the battery from the handset
charged.
and re-install it, following the instructions
in Step 2.
I hear noise or static when I'm on a call
Phone doesn't ring when I receive a call
•
Bring the handset closer to the Ooma Telo.
•
Try moving your Ooma Telo and handset
•
Your ringer may be off. To adjust the ringer
volume, press
on the navigation pad.
away from devices that may generate
interference, including: computers, wireless
•
Check your signal quality with the
devices and electrical appliances
(such as
indicator. Bring the handset closer to the
microwaves).
Ooma Telo and try to receive a call.
•
You may have
Do not Disturb turned on.
When this mode is on, the Ooma Telo
People I call complain about poor
key will be yellow and all incoming calls will
voice quality.
go directly to voicemail without ringing your
•
Problems with voice quality might be due
phones. To turn off the feature, press-and-
to your our Internet connection. Please
hold the
key for three seconds.
visit
www.ooma.com/support
for tips
on troubleshooting Internet quality
When I press
, I don't hear dialtone
issues.
•
Verify
your Ooma Telo is powered on and
working properly.
If you have a regular
phone, try plugging into the PHONE port
of the Ooma Telo and check for Ooma
dialtone.
6
Quick Reference
New Voice
Message Indicator
Earpiece
Display screen
Handset 1
You have new VM
Menu key
Navigation pad
Left softkey
Right softkey
Answer call
End call
Call log
Contact list
Speakerphone
Voicemail
Voicemail Reverse
Voicemail Forward
Voicemail Trash
Voicemail Save
Redial
Intercom
Microphone
Limited Warranty
determined not to be materially defective will be subject to a
What this Warranty Covers. Ooma agrees to provide a
limited warranty to the holder of a valid proof of purchase
handling fee. If you disagree with any of our decisions with
("Consumer" or "you") that the Ooma Telo Handset device
respect to warranty service, you have the right to contest
contained in this package ("Product") is free from material
that decision as permitted under applicable laws and
defects in material and workmanship, subject to the
regulations.
exclusions noted below. This limited warranty extends only to
the Consumer for Products purchased and used in the United
How State Law Applies. This limited warranty gives you
States of America.
specific legal rights. You may also have other rights which
vary from state to state.
What Ooma Will Do. During the warranty period, Ooma or
its authorized service representative will repair or replace, at
Limitation on Liability. THIS WARRANTY IS THE
its option, without charge, a Product which is found to be
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
materially defective in materials or workmanship and returned
FOR THE PRODUCT BETWEEN YOU AND OOMA. NO
to Ooma. Ooma, at its option, may use new or refurbished
ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO
replacement parts to repair the Product, or may replace the
THIS LIMITED WARRANTY AND YOU SHOULD NOT RELY
Product with a new or refurbished product having the same or
ON ANY SUCH MODIFICATION. OOMA RESERVES THE
similar function.
RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT
PRIOR NOTICE FOR FUTURE SALES. OOMA DISCLAIMS
How Long this Warranty Lasts. This limited warranty shall
ALL OTHER WARRANTIES WITH RESPECT TO ITS
expire one (1) year from the date of the Product purchase.
PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY
Replacement or refurbished parts and products are warranted
OR OTHERWISE, INCLUDING WITHOUT LIMITATION,
for the original Product warranty period. This warranty
COURSE OF DEALING, TRADE USAGE OR PRACTICE
terminates if you sell or transfer your Product.
OR THE WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, TITLE, OR NON-
What this Warranty Excludes. This limited warranty does
INFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER,
not cover: (a) the cost of shipping and handling for returned
OOMA SHALL NOT BE LIABLE FOR INDIRECT,
and replacement products, or damage or loss during
INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR
shipment for warranty service; or (b) any software (which is
CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING
governed exclusively by the licensing terms of such software);
OUT OF, OR IN CONNECTION WITH, THE LIMITED
or (c) any Product that has been subjected to misuse,
WARRANTY OR THE USE OR PERFORMANCE OF
accident, shipping or other physical damage, improper
ANY PRODUCT, WHETHER BASED ON CONTRACT
installation, abnormal operation or handling that is contrary
OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER
to operation instructions, neglect, acts of god, inundation,
LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF
fire, water or other liquid intrusion, or force major; or (d) any
Product that has been damaged due to repair, alteration,
THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL
or modification by anyone other than an authorized service
AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF
representative of Ooma; or (e) any Product to the extent that
ANY NATURE, REGARDLESS OF FORM, ACTION OR
FORESEEABILITY, SHALL IN NO EVENT EXCEED THE
the problem experienced is caused by signal conditions,
network reliability or cable or antenna systems; or (f) any
AMOUNT PAID BY YOU TO US FOR THE PRODUCT
Product whose identifying information has been removed,
UPON WHICH LIABILITY IS BASED. SOME STATES AND/
altered or rendered illegible; or (g) any Product purchased,
OR COUNTRIES DO NOT ALLOW LIMITATIONS ON
used, serviced, or shipped for repair from outside the
HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR
United States, or that is returned without a valid proof of
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
purchase; or (h) any indirect or consequential harm caused
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
as a result of any defect or failure of the Product to properly
ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT
operate, including without limitation lost data or inability to
APPLY TO YOU. IF SUCH IS THE CASE, TO THE EXTENT
communicate.
PERMITTED BY APPLICABLE LAW, OOMA LIMITS THE
DURATION OF ANY IMPLIED WARRANTIES TO THE
How to Get Warranty Service. To obtain warranty service,
DURATION OF THIS EXPRESS LIMITED WARRANTY.
call Customer Support toll-free at 1-888-711-6662 for
detailed information, including instructions on how and
where to return your Product and on any applicable costs
associated with a repair, replacement or exchange. You may
be required to provide proof of purchase before obtaining
warranty service, and it is your sole responsibility to maintain
such proof (e.g., a sales receipt). Returned products that are
© 2009 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma Telo Handset, Ooma
Premier, Instant Second Line, Broadband Answering Machine, the sound of the Ooma dialtone, and all other Ooma company, product and service names and slogans are trademarks of Ooma,
Inc. All other product, service or brand names are the property of their respective owners.
7
FCC and Safety Information
What the FCC wants you to know
This device complies with part 15 of the FCC rules. Operation
•
Avoid using this product during an electrical storm. There may
is subject to the following two conditions: (1) This device may
be a remote risk of electric shock from lightning.
not cause harmful interference, and (2) This device must accept
•
Use only the rechargeable battery pack indicated in this
any interference received, including interference that may cause
manual and included in the original product box, if necessary
undesired operation. Privacy of communication may not be ensured
order a new replacement rechargeable battery pack from
when using this device.
Ooma using the original part number.
•
Use only the charging cradle indicated in this manual and
This equipment has been tested and found to comply with the
included in the original product box, if necessary order a new
limits for a Class B digital device, pursuant to Part 15 of the
replacement charging cradle from Ooma using the original
FCC rules. These limits are designed to provide reasonable
part number.
protection against producing harmful interference in a residential
•
Do not insert the power adapter into an extension cord,
installation. This equipment generates, uses, and can radiate radio
receptacle or outlet unless the prongs can be fully inserted,
frequency energy and, if not installed and used in accordance
failure to do so may cause electric shock or excessive heat
with the instructions, may cause harmful interference to radio
resulting in a fire.
communications. However, there is no guarantee that interference
•
Do not overload power outlets and extensions cords, otherwise
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
it can result in fire or serious electrical shock.
can be determined by turning the equipment off and on, the user is
•
To prevent overheating, situate all parts of the product away
encouraged to try to correct the interference by one or more of the
from heat sources such as radiators, heat registers, stoves, or
following measures:
other fixtures, appliances and products that produce heat or
any area where proper ventilation is not provided.
•
Reorient or relocate the receiving antenna,
•
Unplug with caution the product from power outlets or USB
•
Increase the separation between the equipment and receiver,
ports if it emits smoke, an abnormal smell or makes unusual
•
Connect the equipment into an outlet on a circuit different from
noise. These conditions may cause fire or electrical shock.
that to which the receiver is connected,
•
Do not disassemble the charging cradle, it contains no user-
•
Consult the dealer or an experienced radio/TV technician for
serviceable parts.
help. Try moving your Ooma Telo and Ooma Telo Handset
•
On the Ooma Telo Handset, the battery cover is removeable
away from devices that may generate interference, including:
and the rechargeable battery pack may be replaced. Do not
computers, wireless devices and electrical appliances (such as
disassemble any other part of the Ooma Telo Handset, it
contains no user-serviceable parts.
microwaves).
•
When replacing the rechargeable battery pack, make sure
Changes or modifications to this equipment not expressively
the power connector is inserted in the correct orientation.
approved by the party responsible for compliance, or operation
Never forcefully insert the connector. Forcing the insertion of
of this product in any way other than as detailed to by the User
a mis-aligned connector may break or damage the Ooma Telo
Manual could void the user's authority to operate this equipment.
Handset.
•
Do not disassemble the rechargeable battery pack, it contains
To insure the safety of many users, the FCC has established criteria
no user-serviceable parts.
for the amount of radio frequency energy various products may
•
Unplug the product from any power outlet or USB port before
produce depending on their intended use. This product has been
cleaning. Do not use liquid or aerosol cleaners, use a damp
tested and found to comply with the FCC's exposure criteria.
cloth or a microfiber cloth for cleaning.
•
Do not allow anything to rest on the Ooma Telo Handset, its
The Ooma Telo Handset FCC model number is XFT-TELOHS101.
charging cradle, or power adapter.
•
Unplug the product from the power outlet if the cable or power
Safety Information
adapter prongs are damaged or frayed, if liquid has been
spilled onto the product, if the product has been exposed to
rain, water or any other liquid, if the internal components of the
When using telephone equipment, including the Ooma Telo
Ooma Telo Handset, charging cradle, or its power adapter are
Handset™, basic safety precautions should always be followed
exposed.
to reduce the risk of fire, electric shock, damage to equipment, loss
of property, severe injury to persons or even loss of life, including
•
Do not use the Ooma Telo Handset to report a gas leak in the
the following:
vicinity of the leak as it could ignite the gas.
•
The power adapter is intended to be correctly oriented in a
•
Do not use this equipment and all related accessories near or
vertical or floor mount position, the prongs are not designed to
under water, for example, near a bathtub, wash bowl, kitchen
hold the power adapter in place if it is plugged upside down,
sink or laundry tub, in a wet basement, near a swimming pool,
for example do not use facing down power outlets on a ceiling,
under the rain, do not plunge any parts in water or any other
under a table or in a cabinet.
liquid.
•
The equipment and accessories must be operated only for its
intended use and not for any other purposes.
8
9
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