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de Customer service
electrical and electronic
equipment - WEEE).
The guideline provides
the framework for an EU-
wide valid return and
Recycling of old devices.
2
0 customer service
If you have any questions about the
application, if you cannot rectify a
fault on the device yourself or if the
device needs to be repaired, please
contact our customer service. You can
solve many problems yourself using
the troubleshooting information in
this manual or on our website. If this
is not the case, please contact our
customer service.
We ensure that your device is repaired with
original spare parts by trained customer
service personnel in the event of a warranty
claim and after the manufacturer's warranty
has expired.
Functionally relevant original spare
parts in accordance with the relevant
eco-design regulation are available
from our customer service for a
period of at least 10 years from the
time your device is placed on the
market within the European
Economic Area.
Note: The use of customer service is free
of charge within the scope of the
manufacturer's guarantee conditions.
You can obtain detailed information
about the guarantee period and the
guarantee conditions in your
country from our customer service,
your dealer or on our website.
74
If you contact customer service, you
will need the product number (E no.)
And the production number (FD) of
your device.
You can find the contact details for
customer service in the enclosed
customer service directory or on our
website.
20.1 Product number (E no.)
And production number
(FD)
The product number (E no.) And the
production number (FD) can be found
on the nameplate of the device. The
nameplate is located depending on the
model:
¡ on the inside of the door.
¡ on the inside of the maintenance
flap.
¡ On the back of the unit.
You can make a note of the data so that
you can quickly find your device data and
the customer service telephone number.
20.2 AQUA-STOP guarantee
In addition to warranty claims against
the seller from the sales contract and in
addition to our manufacturer's
guarantee, we provide replacement
under the following conditions.
¡ Should be due to a mistake of ours
Aqua-Stop-Systems, if water
damage is caused, we compensate
private users for damage. To
ensure water safety, the device
must be connected to the power
supply.
¡ The liability guarantee applies to
Lifespan of the device.
¡ Requirement for the guarantee
The claim is that the device with
Aqua-Stop is properly set up and
connected in accordance with
our instructions; she
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