Solving Pc Card Problems; Solving Power Problems - Compaq PRESARIO Presario 1255 Maintenance And Service Manual

Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
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Illustrated Parts Catalog

Solving PC Card Problems

Some common causes and solutions for PC Card problems are listed in the following table.
Problem
When turned on, the
computer does not beep
when a PC Card is inserted.
PC Card modem, fax, or
network card does not work.
PC Card modem or fax card
does not work.
Modem network PC Card
does not work.
Memory or storage card does
not work.

Solving Power Problems

Also see "Solving Battery and Battery Gauge Problems" in this section.
Problem
Computer won't turn on and
battery pack is not inserted.
Computer turned off while it
was left unattended and the
power icon is off.
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for
instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application
documentation.
Problem
Printer will not turn on.
Printer will not print.
Printer prints garbled
information.
Solving Touch Pad/Pointing Device Problems
Some common causes and solutions for Touch Pad/pointing device problems are listed in the
following table.
Problem
Touch Pad or mouse does not
work.
External mouse does not work. Mouse is not securely
Touch Pad or mouse does not
work even though the device is
enabled in Windows.
Cursor skips or moves
abnormally when using the
Touch Pad.
Maintenance & Service Guide
Home Page | Notice |
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Pin Assignments
Solving PC Card Problems
Probable Cause
Card is not inserted properly.
PC Card beeps are disabled.
Speaker is turned off or
volume is turned down.
PC Card drivers are not
installed.
Card or card driver is not
supported.
Card is not fully inserted into
the slot or is not inserted
properly.
Telephone cord is not plugged
in all the way.
Necessary drivers are not
installed (turned on).
You are trying to access the
card using the wrong COM
port.
The card conflicts with a
serial device.
The card is not supported.
Network driver is not
installed or is not set up
properly.
Telephone cord is not
properly connected.
SRAM and flash
memory cards require that
the memory card driver be
loaded (turned on).
Flash memory cards require
the that the Microsoft
FlashFile System be loaded.
Hard drives on flash
mass storage cards require
that the
PC Card ATA driver
be loaded.
You are trying to access the
hard drive card using the
wrong drive letter.
The card is not supported.
Solving Power Problems
Probable Cause
Computer is not connected to
a power source.
Power cords to the external
power source are unplugged.
Power adapter is defective.
System board is defective.
System initiated Hibernation
due to a critical low-battery
condition.
System initiated Hibernation
after a preset timeout.
Solving Printer Problems
Probable Cause
The signal cable may not be
connected properly, or the
printer is unplugged.
Printer is not turned on or is off
line.
The device drivers for your
application are not installed.
Printer that is set up for a
network is not connected to the
network.
Printer cable is too long,
unshielded, or defective.
Paper tray is empty.
Correct printer drivers are not
installed.
Cable is not connected properly. Ensure that the printer signal
Cable is defective.
Solving Touch Pad/Pointing Device Problems
Cause
Incorrect or no device driver is
installed.
The device driver is not
installed in Windows.
connected or is connected to an
incorrect external connector.
Mouse is not enabled.
Cable not properly seated in
Touch Pad board.
Defective Touch Pad board.
Defective system board.
Device driver is not correctly
installed in Windows.
The Touch Pad needs to be
cleaned.
Presario 1200 Series
Preface | Product Description
Removal & Replacement Procedures
| Battery Pack Operations
| Troubleshooting
| Specifications
Solution(s)
Ensure that the card is
inserted in the correct
orientation.
Double-click the PC Card icon
in the Control Panel; click the
Global Settings tab; then,
enable PC Card sound effects.
Press volume buttons to
turn the speaker on; then,
increase the volume.
Double click the Add New
Hardware icon in the Control
Panel for installation
instructions.
If PC Card or drivers are not
compatible with Windows,
install drivers and use the PC
Card in MS-DOS mode.
Contact your Compaq-
authorized service provider
for a list of PC Cards tested
successfully in Compaq PC
Card platforms.
Ensure that the card is
inserted in the correct
orientation.
Check and secure telephone
connection.
Install drivers.
See Specifications to verify
COM port.
See Specifications to verify
address.
Use supported cards only.
Install driver.
Verify telephone connection.
Install driver.
Double-click My Computer
to verify the drive letter
assigned to the card.
Contact your Compaq
authorized service provider
for a list of PC Cards tested
successfully in Compaq PC
Card platforms.
Solution(s)
Insert battery or connect an
external power source.
Ensure that power cords
connecting the computer and
the external power source are
plugged in properly.
Replace AC Adapter and
restart.
Replace the system board.
Replace the battery pack with
a fully charged battery pack or
connect the computer to an
external power source. Then
turn on the computer.
Turn on the computer.
Solution(s)
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Turn the printer on and set it to
on line.
Refer to the printer
documentation to install the
correct printer driver.
Connect the printer to the
network.
Replace the cable.
Fill the paper tray with paper
and set the printer to online.
Refer to the printer
documentation to install the
correct printer driver.
cable is properly connected to
the computer.
Replace the printer cable and
retest.
Solution(s)
Install the device driver and add
to the AUTOEXEC.BAT file or
CONFIG.SYS file.
Install the Touch Pad/mouse
driver in Windows.
Ensure that the mouse is
securely connected to the
appropriate external connector.
Enter MOUSE at the system
prompt to activate the mouse
device driver.
Add a line in the
AUTOEXEC.BAT file to
automatically activate the
mouse device driver each time
computer is turned on or
restarted.
Reseat cable.
Replace Touch Pad board.
Replace system board.
Install the appropriate device
driver in Windows.
Clean the Touch Pad with a
cloth dampened with alcohol or
an ammonia-based glass
cleaner. Wipe up liquid with a
dry cloth.