How To Get Help; Getting Help From The Nortel Web Site; Getting Help Over The Telephone From A Nortel Solutions Center - Nortel 5109 Hardware Installation Manual

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel web site

Technical support for Nortel products is available on the Nortel Technical Support web site at:
www.nortel.com/support.
The Nortel Technical Support web site delivers quick access to software, documentation,
bulletins, and tools to provide technical support for Nortel products.
Use the Nortel Technical Support web site to do the following:
download technical information, including the following items:
search the Technical Support web site and the Nortel Knowledge Base for answers to
technical questions
sign up for automatic notification of new software and documentation for Nortel
equipment
open and manage technical support cases
Getting help over the telephone from a Nortel Solutions
Center
If you do not find the information you require on the Nortel Technical Support web site, you
can get help over the telephone from a Nortel Solutions Center. You must have a Nortel
support contract to use the Nortel Solutions Center.
To reach a Nortel Solutions Center, do one of the following;
In North America, call 1–800–4NORTEL (1–800–466–7835).
Outside North America, go to the following web site to obtain the telephone number for
your region: www.nortel.com/callus.
216382-D, October 2005
Nortel Switched Firewall 5100 Series 2.3.3 Hardware Installation Guide
software
documentation
product bulletins
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