Related Manuals for Pitney Bowes SendPro HVF1
Summary of Contents for Pitney Bowes SendPro HVF1
- Page 1 Shipping & Mailing Mailing Equipment & Software SendPro® MailCenter HVF1, HVF2, HVF3 User Guide US English Edition SV63406 Rev. A January 25, 2023...
- Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.
- Page 3 Version History Document Part Number Release Date Comments SV63406 Rev. A January 2023 Initial release Other Resources This section identifies other resources that may be helpful when working with the SendPro® MailCentersystem. Pitney Bowes User Guide January 2023...
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Page 5: Table Of Contents
Networking and connectivity Frequently Asked Questions 4 - Mailing and Shipping Running mail - quick start Run Mail screen icons and buttons Run Mail options Running mail - step-by-step Preparing and feeding the mailpieces Mailing a package Pitney Bowes User Guide January 2023... - Page 6 Adding or changing a text message or return address 5 - Maintenance Installing a new tape roll 6 - Postage Funding Adding or refilling postage Checking your balance at Pitney Bowes Finding your PB Postage account number Viewing the refill history 7 - Jobs Jobs overview...
- Page 7 Reprinting a refill receipt report Printing a refill summary report 11 - Scales and Weighing Zeroing the scale while running mail 12 - Sealing Setting or changing Seal Only mode 13 - Safety Safety information Pitney Bowes User Guide January 2023...
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Page 8: Getting Started
1 - Getting Started In this section The Home screen Parts of the SendPro MailCenter System specifications Manual adjustments Weigh-On-The-Way® (W-O-W®)/Shape Based Rating Viewing the onscreen keyboard Shutting down your system... -
Page 9: The Home Screen
View map and detailed information for each carrier as information is available. Tools and Apps - Learn about all the different machines on offer from Pitney Bowes, access support, the Pitney Bowes shop and sign in to your account. -
Page 10: Parts Of The Sendpro Mailcenter
The tape is located under the supplies cover, on the right. 5. The ink cartridges contain the ink used to print postage, as well as any additional items (graphic ad, text message, return address, etc.) you want to appear on your mailpiece. Pitney Bowes User Guide January 2023... - Page 11 11. The moistener pad assembly moistens the flaps on the envelope. The moistener pad assembly is located beneath the moistener deck on SendPro® MailCenter devices. To access it, lift the top release lever and then use the blue notch to pull on and open the moistener deck. Pitney Bowes User Guide January 2023...
- Page 12 15. The feed deck is the area where you load the envelopes. If you have a SendPro MailCenter, SendPro MailCenter or SendPro MailCenter system, this feeds the envelopes to the WEIGH- ON-THE-WAY® (W-O-W®) transport deck. Pitney Bowes User Guide January 2023...
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Page 13: System Specifications
Height: 24 in 610 mm SendPro® MailCenter 3000 Length: 61 in 1549 mm With drop stacker fully extended, add 17.5 in 394 mm With optional power stacker fully extended, add 47.5 in 1207 mm Pitney Bowes User Guide January 2023... - Page 14 SendPro MailCenter 3000: Extra wide feed deck, letter mail and flats Sealer Capacity Approximately 3900 #10 single-insert mailpieces Sealer Type Pump-fed pad with sealing rollers Printer High speed dual-printing technology, at 1200 DPI (vertical) Mono printer Mmodule – prints both postal red and black. Pitney Bowes User Guide January 2023...
- Page 15 SendPro® MailCenter 3000: Non W-O-W®: 4-Speed options, 160 (Standard), 210, 260, and 300 letters/min SendPro® MailCenter 3000: W-O-W®: 4-Speed options, 100 (Standard), 130, 160, and 200 letters/min W-O-W® Weight Capacity SendPro® MailCenter 1000: NA SendPro® MailCenter 2000: 16 ounce SendPro® MailCenter 3000: 32 ounce Pitney Bowes User Guide January 2023...
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Page 16: Manual Adjustments
You can pivot the touchscreen display to a convenient position by moving it up, down, left or right. If the touchscreen does not respond when you touch it, you can also calibrate the touchscreen. Pitney Bowes User Guide January 2023... -
Page 17: Weigh-On-The-Way® (W-O-W®)/Shape Based Rating
Follow this process to shut your machine down correctly. 1. Select the Select Settings under Mailing on the Home screen. 2. Select the Shut Down option twice. 3. Wait until all messages clear from the screen. Pitney Bowes User Guide January 2023... -
Page 18: Accounting
2 - Accounting In this section Creating an account Editing an account... - Page 19 Select Add a sub account to this account if you want to create a sub account for this account. Sub accounts are an optional feature. Select Done twice to return to the Home screen. Select Continue. Select the Home button to return to the Home screen. Pitney Bowes User Guide January 2023...
- Page 20 Account passwords must be turned on to password protect an account. 5. Type in the appropriate information and select OK. 6. Once you have finished editing the account information, select OK. 7. Select Continue to return to the Home screen. Pitney Bowes User Guide January 2023...
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Page 22: Connectivity
3 - Connectivity In this section Networking and connectivity options Networking and connectivity details Networking and connectivity Frequently Asked Questions... -
Page 23: Networking And Connectivity Options
“access point” located within a reasonable distance to the system. (An access point is like a transmitter, where wireless signals are captured by the network.) This wireless option from Pitney Bowes includes the USB wreless device and the wireless access point for your network. - Page 24 Domain ftp.novell.com IP = 130.57.1.88 Distributor & Comet Distributor - Main PB Server that authenticates machine for access to other PB web services. Domain distservp1.pb.com Domain proddistributercloud.pb.com (Port 443) Domain comet2.ct.pb.com Cometservd1.pb.com 199.231.44.31 199.231.45.46 Pitney Bowes User Guide January 2023...
- Page 25 Your Account (PB.com) - Utility website to access your account on PB.com. Presort Savings and Services - Utility website to manage Discounts & Presorting. Buy Supplies - Utility website to order supplies SendPro - Newest package shipping application. Pitney Bowes User Guide January 2023...
- Page 26 2. Unlocking of URLs of the following formats (to any Server) GET /din.aspx?s=…&client=DynGate… GET /dout.aspx?s=…&client=DynGate… POST /dout.aspx?s=…&client=DynGate… Regardless of which method is chosen to unblock TeamViewer, also check that no content filter or similar is blocking one of the following URLs: Pitney Bowes User Guide January 2023...
- Page 27 53, you must allow both UDP and TCP traffic to this port. Port 53 listens for DNS requests and may respond on either protocol, based on the type of request it receives. Short responses should come in over UDP. Longer, more detailed responses on TCP. Pitney Bowes User Guide January 2023...
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Page 28: Networking And Connectivity Frequently Asked Questions
10/100 MBit/sec connection. If you are unable to connecto to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you need further assistance, please contact us. Networking and connectivity Frequently Asked... - Page 29 Allow only the ports HTTP, HTTPS and DNS. What is the security patch process? SendPro MailCenter security patches are applied by emergency updates via Pitney Bowes only, and on a regular schedule through Pitney Bowes services. What anti-virus controls does SendPro MailCenter use? ClamAv is installed on every system.
- Page 30 What is the network traffic flow to and from the SendPro MailCenter system? What firewall rules need to be in place to allow the necessary communication? Outgoing contact initiated (no push) utilizing HTTPS, URLs provided by Pitney Bowes services. Outgoing - transactional data.
- Page 31 Connectivity Pitney Bowes will use TeamViewer to troubleshoot system problems remotely. The end user will initiate the session using a special code. Pitney Bowes User Guide January 2023...
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Page 32: Mailing And Shipping
4 - Mailing and Shipping In this section Running mail - quick start Run Mail screen icons and buttons Run Mail options Running mail - step-by-step Preparing and feeding the mailpieces Mailing a package Printing a date correction Printing a postage correction Creating a new job Changing the sealing method Changing or selecting the weighing method... -
Page 33: Running Mail - Quick Start
Displays a preview of the tape to be printed. Tape Preview image Opens the Edit Envelope screen so you can make changes to your envelope. Envelope Preview icon Displays a preview of the envelope to be printed. Pitney Bowes User Guide January 2023... - Page 34 Opens the Print Date dialog box within the Edit Envelope screen so you can modify the date printed on tape or envelope. Start button If the job is selected and envelopes loaded, this starts the job running. Pitney Bowes User Guide January 2023...
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Page 35: Run Mail Options
High value warning - set a value at which the mailing system warns you that you have entered a postage value that is more than the amount you are setting here. This feature prevents you from accidentally printing a postage amount that is more than you need. Pitney Bowes User Guide January 2023... -
Page 36: Running Mail - Step-By-Step
6. To preview the envelope, select the View full preview button at the bottom of the Edit envelope screen. 7. To view other possible options (for example, to print a sample mailpiece) select the Options button at the bottom of the screen. Pitney Bowes User Guide January 2023... -
Page 37: Preparing And Feeding The Mailpieces
MailCenter 3000), you do not need to sort your mail. Place the larger pieces on the bottom of the stack on the feeder. If your mailpieces are sealed, fan them to make sure they are not stuck together as a result of previous processing. If you system does not have WEIGH-ON-THE-WAY® (W-O-W®): Pitney Bowes User Guide January 2023... -
Page 38: Mailing A Package
1. Select the Run Mail button in the Mailing tile on the Home screen. 2. Select an appropriate job from the Job tab (or you can select the Default job). 3. Select the Weighing icon. Pitney Bowes User Guide January 2023... -
Page 39: Printing A Date Correction
Place the envelope on the feed deck with the flap facing down. b. Select the Start button. 7. To save the job, select the Save As link at the top of the screen. 8. Enter the new job name and select OK. Pitney Bowes User Guide January 2023... -
Page 40: Printing A Postage Correction
Create new job button on the Jobs screen by selecting Create new job on the Options menu of the Run Mail screen. Follow the steps below to create a new job on the Run Mail screen. Pitney Bowes User Guide January 2023... -
Page 41: Changing The Sealing Method
All envelopes are open flap and nested, or Some envelopes are closed flap (No previously sealed envelopes). 6. Select OK. 7. Select Start to run the job, or Reload job to return to the previously saved version of the job. Pitney Bowes User Guide January 2023... -
Page 42: Changing Or Selecting The Weighing Method
4. Select the back arrow until First Class is displayed. 5. Select First Class. 6. Select your mailpiece size. 7. Select Certified Mail. 8. If you would like to use the optional Return Receipt service, select Return Receipt. Pitney Bowes User Guide January 2023... -
Page 43: Sending E-Certified Mail
E-Certified Mail provides proof of the date and time of delivery or attempted delivery. Return Receipt can be added to receive a physical confirmation of delivery. Electronic Return Receipt can be added to receive an electronic confirmation of delivery. Pitney Bowes User Guide January 2023... -
Page 44: Sending Mail Using Electronic Return Receipt (Err)
Mailing and Shipping Note: Electronic Certified and E-Return Receipts are optional features. Contact your Pitney Bowes Sales Representative for options and pricing. 1. From the home screen under Mailing, select Run Mail. 2. Place the mailpiece on the scale or enter the weight manually. - Page 45 12. Once the job is complete, you are prompted to upload your records. It is recommended that you upload all your records after every job. If you need further assistance, please contact us. Related topics Pitney Bowes User Guide January 2023...
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Page 46: Changing The Envelope Or Tape Quantity
Add a customized text message to print a return address or your own personalized message. You can store up to 20 text messages. Your message must comply with the postal rules for your country. Pitney Bowes User Guide January 2023... - Page 47 8. Select one of the available messages. A check mark box appears next to the selected message. 9. To change the position of the message, use the Green Position Arrows on the right side of the screen. 10. To remove the message or return address, deselect it. 11. Select OK. Pitney Bowes User Guide January 2023...
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Page 48: Maintenance
5 - Maintenance In this section Installing a new tape roll... -
Page 49: Installing A New Tape Roll
You can install a new roll before the system actually runs out of tape. Note: If you do not use Pitney Bowes supplied tape, you will not be able to determine when the tape is running out and this may cause a jam. The red stripe on the tape notifies you that you are running low on tape. - Page 50 10. Insert the lead edge of the tape into the entrance guide. The system will advance the tape to the proper position. 11. Close the cover. 12. Select Done to return to the Home screen. Pitney Bowes User Guide January 2023...
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Page 52: Postage Funding
6 - Postage Funding In this section Adding or refilling postage Checking your balance at Pitney Bowes Finding your PB Postage account number Viewing the refill history... -
Page 53: Adding Or Refilling Postage
Select Other amount to specify the amount of money you wish to transfer from your Pitney Bowes account to your meter. Enter the refill amount and select OK. 5. Select Confirm when prompted. Your meter connects to the Pitney Bowes Data Center, adds your postage to your meter and notifies you when it is finished. -
Page 54: Checking Your Balance At Pitney Bowes
Postage Funding Checking your balance at Pitney Bowes Before refilling your meter, you should check the funds available through your postage account. 1. Select the Funds button in the Mailing tile on the Home screen. 2. If necessary, select the Meter Funds tab. - Page 55 This page intentionally left blank.
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Page 56: Jobs
7 - Jobs In this section Jobs overview Creating a new job from the Jobs screen Creating a new job from the Run Mail screen Opening a job Setting the default job... -
Page 57: Jobs Overview
4. Select OK. The Run Mail screen appears with the job you selected in a new job tab. 5. Select the appropriate job settings. 6. Select Save As. 7. Enter the new job name and select OK. Creating a new job from the Run Mail screen You can create a job: Pitney Bowes User Guide January 2023... -
Page 58: Opening A Job
Postage Correction and Date Correction jobs cannot be set as the default job. Setting the default Job on the Run Mail screen 1. Ensure the job you want to make the default is open and active on the Run Mail screen. 2. Select the Options button. Pitney Bowes User Guide January 2023... - Page 59 3. Select Options then select Make this job the default job.The system gives the selected job the default icon. The job also appears on the default jobs tab in the Run Mail application. 4. Select OK when done. Pitney Bowes User Guide January 2023...
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Page 60: Product Information
8 - Product Information In this section Postal Security Device... -
Page 61: Postal Security Device
The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest technology approved by USPS to secure funds. This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use. Pitney Bowes User Guide January 2023... - Page 62 9 - Rates and Updates In this section Checking for rates and software updates Setting the time to check for updates Performing the rate updates Viewing the update history...
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Page 63: Checking For Rates And Software Updates
4. Select Done to return to the Home screen. Performing the rate updates The SendPro MailCenter meters update postal rates and software automatically. Your machine checks for updates every day at a specific time. If you need further assistance, please contact us. Pitney Bowes User Guide January 2023... -
Page 64: Viewing The Update History
You will see the title, size, effective date and installation date of each installed update. Updates can be sorted by column in ascending or descending order. 3. Select Done to return to the Home screen. Related topics Checking for Rates and Software Updates Pitney Bowes User Guide January 2023... - Page 65 This page intentionally left blank.
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Page 66: History And Reports
10 - History and Reports In this section Printing a funds report Reprinting a refill receipt report Printing a refill summary report... -
Page 67: Printing A Funds Report
To print a copy of the refill receipt report: 1. Select Reports from the Home screen. 2. Select Refill Receipt. 3. Select Start to print the receipt on an envelope, or select Tape to print the receipt on a tape. Pitney Bowes User Guide January 2023... -
Page 68: Printing A Refill Summary Report
4. Select Done to return to the Home screen. The refill summary report includes the following: The Date, Time, and amount of the last 5 refills The PB Postage account number The date the report gets printed Pitney Bowes User Guide January 2023... - Page 69 This page intentionally left blank.
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Page 70: Scales And Weighing
11 - Scales and Weighing In this section Zeroing the scale while running mail... -
Page 71: Zeroing The Scale While Running Mail
1. Select the Run Mail button in the Mailing tile on the Home screen. 2. Select the Weighing icon. 3. Select the Attached scale option. 4. Select the Zero scale button under the current weight. Pitney Bowes User Guide January 2023... -
Page 72: 12 - Sealing
12 - Sealing In this section Setting or changing Seal Only mode... -
Page 73: Setting Or Changing Seal Only Mode
1. Select Run Mail from the Home screen. 2. Select Sealer. 3. Select Seal only, no Printing. 4. Select OK. Exit Seal Only mode 1. Select Sealer. 2. Select Exit seal only mode. 3. Select OK. Pitney Bowes User Guide January 2023... -
Page 74: 13 - Safety
13 - Safety In this section Safety information... -
Page 75: Safety Information
To obtain Pitney Bowes supplies, please contact our Supply Line™ to place orders. Material Safety Data Sheets can be obtained on the web or from our Supply Line™. - Page 76 To prevent overheating, do not cover the vent openings. Operation of this equipment without periodic maintenance will inhibit optimum operating performance and could cause the equipment to malfunction. Contact your Pitney Bowes Customer Service Representative for required service schedule. Read all instructions before attempting to operate the equipment.
- Page 77 PM EST. French speaking representatives are available 8:00 AM - 5:00 PM EST. In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. Please refer to the country contact sheet supplied with your system.
- Page 78 European Union (missing or bad snippet) Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Pitney Bowes User Guide January 2023...
- Page 79 Safety Responsible Party within the USA Pitney Bowes 1Elmcroft Road Stamford, CT 06926-0700 (800) 522-0700 Responsible Party within Canada: Pitney Bowes 5500 Explorer Drive Mississauga, ON L4W 5C7 1-800-672-6937 Contact information can also be found at www.pitneybowes.com/ca Outside the USA Please refer to the country contact sheet supplied with your system.
- Page 80 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com SV63406 Rev. A ©2023 Pitney Bowes Inc. All Rights Reserved...