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The unit cannot be turned on by devices on a network.
AirPlay
The unit cannot be found from an iPhone/iPad/iPod touch or iTunes.
The sound skips during AirPlay playback.
AirPlay cannot be used.
Music services
Cannot connect the unit to a service.
The sound skips.
BLUETOOTH device
Pairing cannot be done.
Cannot make a BLUETOOTH connection.
The sound skips or fluctuates, or the connection is lost.
The sound of your BLUETOOTH device cannot be heard on the unit.
Severe humming or noise.
Cannot control the unit using a Sony | Music Center device.
"BRAVIA" Sync (Control for HDMI)
The Control for HDMI function does not work properly.
TV sound cannot be heard from the speakers connected to the unit. (eARC/ARC)
Remote control
The remote control does not function.
If the problem is not solved
Reverting to the factory default settings
Resetting sound fields to the default settings
Customer support websites
Other Information
Trademarks and Licenses
5-037-030-11(1) Copyright 2022 Sony Corporation
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