Troubleshooting; Technical Support - NETGEAR GA511 Installation Manual

GA511 Smart Wizard Utility
The GA511 Smart Wizard utility provides a convenient way to check the status of the
adapter without needing to view the LEDs on the top of the adapter itself. Click the
GA511 Smart Wizard utility icon to view the current status.
If the utility is not displayed on the taskbar, you can start it by going to Start > Programs >
NETGEAR GA511 Adapter > GA511 Smart Wizard Utility. Then, click Details to view
the adapter settings.

Troubleshooting

If you have trouble setting up your GA511, check the tips below. You can also consult
more extensive troubleshooting procedures on the NETGEAR, Inc. support website at
http://kbserver.netgear.com/products/GA511.asp.
Symptom Cause
The Adapter LED The GA511 is not
lights are not lit. inserted into the slot
properly or the
GA511 software is
not loaded.
The Link/Act LED The GA511 is
light is lit, but the operating at 10
100/1000 LED is Mbps.
not lit.
The 100/1000 There is a problem
LED is blinking with the link such as
intermittently. a speed mismatch,
possible bad cable,
bad connector, or
configuration
mismatch.
April 2007

Technical Support

Thank you for selecting NETGEAR products.
After completing setup and configuration, locate the serial number on the bottom label of
the GA511 Gigabit CardBus Adapter and use it to register your product at
http://www.netgear.com/register.
Solution
Registration on the web site or over the phone is required before you can use our
Make sure the notebook is fully powered
telephone support service. The phone numbers for worldwide regional customer support
on.
centers are on the Warranty and Support Information card that came with your product.
Remove and reinsert the GA511.
Go to http://www.netgear.com/support for product updates and web support.
Check the Windows device manager to
see if the GA511 Gigabit CardBus Adapter
is recognized and enabled. Reload the
GA511 software, if necessary.
The computer is connected to a router or
other network device that is operating at
10 Mbps.
If you connect to a 100 Mbps device, the
100/1000 LED will be amber.
If you connect to a 1000 Mbps device, the
100/1000 LED will be green.
Check the network cable and make sure it
is functioning properly.
Try plugging the network cable into a
different port on the router attached to the
gigabit Ethernet adapter.
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of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or
registered trademarks of their respective holders. Information is subject to change without notice.
This symbol was placed in accordance with the European Union Directive
2002/96 on the Waste Electrical and Electronic Equipment (the WEEE
Directive). If disposed of within the European Union, this product should be
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implementing the WEEE Directive.