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Faults and what to do about them
en
Faults and what to do about them
Faults
Water is leaking from the
appliance.
The door cannot be
opened.
The appliance is not filling
with water.
Detergent is not being dis-
pensed.
The programme will not
start.
The programme has
started and the drum is
rotating, but the drum is
not filling with water.
The water is not draining.
44
Cause/Remedy
Attach the drain hose correctly or replace it.
■
Tighten the screw fitting on the supply hose.
■
The temperature in drum is too high to open the door.
■
The safety function is activated. Stop the programme?
■
The water level in drum is too high.
■
Can the door only be opened by the emergency release?
■
~ "Emergency release" on page 42
Programme does not start?
■
Is the tap turned on?
■
Could the filter in the water supply be blocked?
■
~ "Filter in the water supply is blocked" on page 40
Note:
If an additional water filter has been installed (depending on the
model), check for contaminants and clean if required ~ separate installa-
tion and cleaning instruction for water filter.
Is the supply hose kinked or trapped?
■
Have you touched the Start/Pause A button or selected ñ Ready in?
■
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows à•‹ for 5 s after you have
■
switched on the appliance, the appliance is in shop mode. Wait for the dis-
play message à•‹ to disappear. Touch and hold Start/Pause A for at
least 5 s. ‹"" will appear in the display panel. Turn the programme selec-
tor to Off. Now you already turned off the shop mode. You can use the
appliance now as usual.
Not a fault – Some programme specifically detect and weigh the load after the
program has started in order to calculate the optimum amount of water for
washing. The drum will then start filling with water.
Drain pipe or water drain hose is blocked. Clean the drain pipe and the
■
water drain hose.
Drain pipe or water drain hose is caught or jammed. Ensure that the drain
■
pipe and the water drain hose are not kinked or trapped.
The drain pump is blocked.
■
~ "Drain pump is blocked" on page 39
The drain hose at the siphon is blocked.
■
~ "The drain hose at the siphon is blocked" on page 40
- - - - (Rinse hold = no final drain) is activated (depending on the model).
■
Continue the programme by selecting 0 Spin and pressing Start/Pause
A.
The water drain hose is connected too high. Install the water drain hose at
■
a maximum height of 1 meter.
~ "Hose and cable lengths" on page 16
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