Repair Guideline - NEC e373 User Manual

5. Repair Guideline

You are welcome to use the MP produced by NEC. In case of any problem of e373 MP in
use, please contact the distributor or NEC repair center. In case of repair, please send your
MP to local repair station (see the Warranty Certificate attached with MP); in case of no
repair station locally, please send your MP and duplicate invoice to the distributor for EMS.
To inquire about the latest repair outlet and replacement center address, please contact 800-
820-7007, or http://www.necmobile.com
Common problems
1. Weak signals
2. The screen will display
"no card" or "invalid
card"
3. Backlight constantly
light
4. Battery charged full
holds short
5. Silent headphone
6. Only vibration no ring
upon incoming call
7. No billing function
(AoC)
8. Fail to access WAP
network
Potential causes
Far away from base
station or strong insulation
Possibly dirty contact pad
of SIM card
Possibly configured
power-on backlight
Possibly configured
power-on backlight, to
consume high electricity
Possibly configured
minimum volume
Possibly configure the MP
as Conference Mode
No such service of
domestic network at
present
Possibly wrong WAP
setting
Solution
Get near the windows or
corridors.
Gently clean the contact
pad of SIM card.
Re-configure backlight
mode
Re-configure backlight
mode
Adjust the volume by up/
down volume key
Re-configure "standard
mode"
Contact network service
provider
Reset WAP Connection
setting in Phone settings,
or contact network service
provider
< REPAIR GUIDELINE
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