Mitel UC360 User Manual
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Mitel UC360 User Manual

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MITEL
UC360 COLLABORATION POINT
USER GUIDE

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Summary of Contents for Mitel UC360

  • Page 1 MITEL UC360 COLLABORATION POINT USER GUIDE...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    UC360 Product Variants ............8 UC360 Collaboration Point - Audio and In-Room Presentation ......8 UC360 Collaboration Point - Remote Collaboration/Video Appliance .
  • Page 4 UC360 User Guide Emergency Calls ............25 Making a Conference Call.
  • Page 5 UC360 SmartOffice Support ........
  • Page 6 UC360 User Guide...

  • Page 7: Chapter 1: What's New In Uc360 Release

    CHAPTER 1 WHAT’S NEW IN UC360 RELEASE 2.0...
  • Page 8 UC360 User Guide...

  • Page 9: Introduction

    The following features are being introduced in Mitel UC360 Collaboration Point, Release 2.0. • User Interface Improvements — the HDMI icons on the UC360 display show the available action instead of the state. See “App, Display and Camera Controls” on page 16. •...
  • Page 10 UC360 User Guide • MCA/UCA Support — allows the UC360 to connect to MCA sessions and share video and presentations.

  • Page 11: Chapter 2: Introduction

    CHAPTER 2 INTRODUCTION...
  • Page 12 UC360 User Guide...

  • Page 13: Introduction

    The UC360 has a large 7-inch color multi-touch display screen. The LCD display has a resolution of 1024 x 600 and has a backlight with adjustable brightness.

  • Page 14: Uc360 Product Variants

    UC360 User Guide UC360 Product Variants The UC360 Collaboration Point comes in two product variants in Release 2.0. The features of each variant are described below. UC360 Collaboration Point - Audio and In-Room Presentation The UC360 Collaboration Point provides basic Telephony and Conference features and applications: •...

  • Page 15: About This Document

    UC360. • UC360 Universal Camera Mount Installation Guide — this guide provides instructions on how to mount the UC360 universal camera mounting bracket and camera to the display monitor. • UC360 Quick Reference - this guide provides basic procedures on how to make conference calls, handle calls, and do in-room and remote presentations.
  • Page 16 UC360 User Guide...

  • Page 17: Chapter 3: About The Uc360

    CHAPTER 3 ABOUT THE UC360...
  • Page 18 UC360 User Guide...

  • Page 19: About The Uc360

    About the UC360 About the UC360 Read this chapter to learn more about the UC360 and how to use it. The UC360 has the following applications: • Conference App — see “Conference App” on page 23 • Contacts App — see “Contacts App” on page 41 •...

  • Page 20: Main Screen - Conference App

    UC360 User Guide Main Screen - Conference App The high-resolution touch screen and simple finger gestures make it easy to use the UC360. Function Keys Function Button Press to ... Home Go to the Home screen Display the Menu bar. See the “App, Display and Camera Menu Controls”...

  • Page 21: Menu Bar

    Share a presentation on the conference room HDMI device and send it Share App to remote conference participants Open an application/presentation on the primary UC360 LCD screen Open the Settings menu Settings Display information about the UC360 and the product variant, hardware About and software version.

  • Page 22: App, Display And Camera Controls

    UC360 User Guide App, Display and Camera Controls The icons illustrated on the UC360 display screen allow you to quickly and easily share applications, select the display mode, and turn on and off the camera and picture-in-picture (PIP). The colored icons show the action you can take rather than the state. For example, green means you can turn it on, and red means you turn it off.

  • Page 23: Message And Action Area

    You will see some of the same icons in the blue oval area that you see on the UC360 display, plus a few additional icons. Tap on the icon to perform the action. You can use this area to make a call or consultation call, turn the camera and/or PIP on and off, launch applications, select the display mode, clear history, terminate the conference, and launch the in-call dial pad.

  • Page 24: Status Bar

    UC360 User Guide Status Bar The status bar at the top of the screen displays information about the UC360 and its network. Status Icon/Information What it means Date Extension number - The number comes from the username field under SIP settings...

  • Page 25: Network Health

    To see details while network congestion is occurring: 1. Press Menu then Settings 2. Tap Network Congestion Info. Ethernet Trace The UC360 is configured to allow you to manually capture traces when network impairment is detected. 1. Press Menu then Settings 2. Tap Start Ethernet Trace.

  • Page 26: Using Gestures

    UC360 User Guide Using Gestures You can use the following gestures on the UC360 touch screen: Gesture What it does Simply tap your finger on what you want to interact with Drag Place your finger and drag across the screen...

  • Page 27: Using Clean Mode

    USB keyboard and mouse attached. It is best to connect the external keyboard while the UC360 is powered off. Then power on the UC360. Alternatively, you can reboot the UC360 after the keyboard has been connected.
  • Page 28 UC360 User Guide...
  • Page 29 CHAPTER 4 CONFERENCE APP...
  • Page 30 UC360 User Guide...

  • Page 31: Emergency Calls

    Conference App Introduction This chapter provides the following information on the Conference App: • “Making a Conference Call” on page 26 • “Making a Consultation Call” on page 29 • “Answering an Incoming Call” on page 31 • “Placing a Conference Call on Hold” on page 33 •...

  • Page 32: Making A Conference Call

    UC360 User Guide Making a Conference Call The version of the UC360 that you have determines the type of conference call you can make. You may want to prepare desktop sharing before your call. Audio with In-Room See “Displaying and Sharing Presentations” on page 49...

  • Page 33: Making An Audio Or Video Conference Call

    Conference App Making an Audio or Video Conference Call 1. Tap a phone The Contacts app is displayed. (See “Contacts App” on page 41.) 2. Select a caller from the Contacts list or use the Dial Pad. 3. Tap the number to call. The call is made.

  • Page 34: Using Picture-In-Picture (Pip)

    If PIP is being displayed and the user shares an application, the PIP is removed and the control is disabled. This only occurs for the UC360 that has initiated the app sharing.The remote end point will continue to see their PIP.

  • Page 35: Making A Consultation Call

    Conference App Making a Consultation Call You may want to set up a call with another participant outside of the conference bridge, even when the bridge is full. You can make this call independent of the conference call. This is referred to as a consultation call.

  • Page 36: Saucer Icon

    UC360 User Guide Saucer Icon You make a consultation call by pressing the Saucer icon. It is the icon in the lower left of the Conference App main window. It is hidden until a call is established. In the example below, one call has already been made, so the Saucer icon is visible and contracted.

  • Page 37: Answering An Incoming Call

    Answering an Incoming Call When a call comes into the UC360, you will hear ringing and see six blue LEDs light up in the light ring in a clockwise rotating pattern. An incoming call always appears on the call fly-out bar.

  • Page 38: About Incoming Calls

    . This action moves the caller directly to the conference. • The UC360 can have a maximum of two queued calls based on the available conference positions open and one consultation call. Another incoming call will be rejected. • Various buttons are visible during a call as explained in “Answering an Incoming Call” on...

  • Page 39: Placing A Conference Call On Hold

    Conference App Placing a Conference Call on Hold Hold allows you to put individual participants on hold in a conference.While participants are on hold, they can still talk to other participants in the conference. To put an individual caller on hold: •...

  • Page 40: Placing A Consultation Call On Hold

    UC360 User Guide Placing a Consultation Call on Hold To put a consultation caller on hold: • Tap Hold on the call fly-out bar. When a consultation participant is put on hold, the ring around the photo flashes. You are re-connected to your conference call, if one exists.

  • Page 41: Switching Between Calls

    Any conference call and/or consultation call is muted. The Mute key turns off the UC360 microphone, so remote participants cannot hear you. The speaker is still connected. In a video call, remote participants can still see video. To unmute a call: •...

  • Page 42: Ending A Conference Call

    UC360 User Guide Ending a Conference Call To end the entire conference call: 1. Press End Conference on the toolbar. 2. Press Yes when prompted by the dialog "Terminate conference call including parties on hold?". To end a call with a single participant: •...

  • Page 43: Cleaning Up After A Conference Call

    Cleaning Up after a Conference Call Use the Clean-up feature to remove any traces of activities performed during the conference call. This action preserves privacy and return the UC360 user interface to a clean default state. 1. Press Clean-up 2. Press Yes when prompted by the dialog “Would you like to delete this history of this session?”.

  • Page 44: Additional Information You May Need To Know

    A UC360 conference call consists of a four-way audio call in which the UC360 conference room and up to three remote parties can hear each other. The UC360 unit's audio devices consist of the hands-free speaker and 16 built-in beam forming microphones.

  • Page 45: Conference Call Avatar

    Conference App Conference Call Avatar Once a number is dialed, the conference party avatar enter the dialing state as illustrated below. • The animated blue rings around the photo indicate the dialing state. • The remote party's name and number are displayed. •...
  • Page 46 UC360 User Guide...

  • Page 47: Chapter 5: Contacts App

    CHAPTER 5 CONTACTS APP...
  • Page 48 UC360 User Guide...

  • Page 49: About Contacts

    Contacts App About Contacts Contacts lets you easily access and search contacts in the corporate directory. The Contacts app automatically displays when you start a call. • Tap a phone. The Contacts App is displayed. Finding Contacts Task Action Navigate by first name Drag First Name to the desired letter or tap the space above the desired letter Drag Last Name to...

  • Page 50: Calling A Contact

    UC360 User Guide Calling a Contact Once you tap a contact name, the following screen pops up. Task Action Call the contact Tap the number to call. Several may be listed: cell, work, home, pager. Go back to Contacts list...

  • Page 51: Searching For A Contact

    Contacts App Searching for a Contact You can search first and last names in your Contacts. 1. Tap the search field. 2. Enter search criteria using the on-screen keyboard or external USB keyboard. Note: When you are in the Contacts App, and touch the search box, the soft keyboard will be displayed in all cases even if a USB keyboard is plugged in.

  • Page 52: Using The Dial Pad

    UC360 User Guide Using the Dial Pad You can use the dial pad to call a number. • The following screen is displayed. Task Action Enter a number Type the number on the dial pad Call the number on the dial pad (Some dial plans do not require this.)

  • Page 53: Chapter 6: Desktop Apps

    CHAPTER 6 DESKTOP APPS...
  • Page 54 UC360 User Guide...

  • Page 55: About Using Desktop Applications

    USB or Micro SD Flash drive — put your presentation on a micro SD card or USB stick and plug it into the UC360 micro SD card slot or USB slot on the side of the UC360. Use the built-in Picsel® SmartOffice™ Suite to open up the presentation.

  • Page 56: Launching Shared Or Non-Shared Applications

    In this scenario, the remote parties no longer see participant video images. • Press , and then tap A non-shared application appears only on the UC360 LCD screen. • Or tap on the UC360 screen. The following screen is displayed for Shared Mode: For more details, see •...

  • Page 57: Sharing Presentations

    (if they are video-enabled). Before your conference call, turn on the camera and adjust it. This option is only available with Video with Remote Collaboration variant of the UC360. If you are using Windows 7, do the following: 1.

  • Page 58: Selecting The Display Mode

    UC360 User Guide • “Using Join.Me” on page 67 • “Using the Browser” on page 55 • “Using Remote RDP” on page 60 • “Using SmartOffice” on page 65. Selecting the Display Mode Once you have launched the application, you can choose what you want your participants to see: 1.

  • Page 59: More About Video Calls

    You have the option of toggling between your presentation/application and video. Tips on Presentation Sharing and Video Task Press ... Navigate on your desktop Use the external mouse and keyboard or the UC360 touch screen Switch from presentation sharing to video Press and then...

  • Page 60: Paused Applications

    For example, when using the browser application, you can press the Menu key to access the following browser-specific functions: New window, Bookmarks, Windows, Refresh, Forward, More. To access the UC360 Menu functions, you need to first press the Home key to return to the Conference application, then select the Menu key.

  • Page 61: Using The Browser

    You can read your corporate email and have it displayed on both the local and HDMI display. You can open emails that include attachments and display the attachments directly on your UC360.You can also dial contacts from these applications. •...

  • Page 62: Opening Attachments From Web-Based Email

    UC360 User Guide Opening Attachments from Web-based Email You can open office attachments from web-based email without downloading them first. You can open a document in the browser during all call scenarios. When email attachments are opened in the browser, the document is displayed in the applicable Smart Office application.

  • Page 63: Accessing Mca Conferences

    On the UC360, use the web browser to log into your Gmail. On the UC360, in the browser click on the link in the email and join the portion via web client. (See the MCA Quick Reference Card for more information on Personal ID’s if one is required to join the meeting.)

  • Page 64: Support For Web-Based Media

    Adjust the media volume by using the volume control on the UC360. • During a video call, if you decide to play the video locally on the UC360 LCD display, the video is not played and you see the following message: "Cannot play video - Sorry this video cannot be played."...

  • Page 65: Settings And Privacy

    Desktop Apps Notes About Dialing Numbers from the Web Browser The Conference App determines if the conference can handle another call, and if so, will assign a conference avatar to be the one that is dialing. The dialed digits are displayed in the Contacts App. The cursor is placed at the start of the of the digits edit box in order to pre-pend any digits.

  • Page 66: Using Remote Rdp

    2. Under this section, there will be an entry called Full computer name. Beside this entry will be the FQDN for your PC (for example: PC123456.mitel.com). 3. Write this down so that it is available when you set RDP to access your PC from the UC360.

  • Page 67: Launching Your Rdp Session

    1. Go to Control Panel in your PC and select System. 2. On the left hand side, select Remote Settings. 3. In the subsequent window, select the appropriate Remote Desktop Settings. For the UC360, select Allow connections from computers running any version of Remote Desktop. Launching Your RDP Session...
  • Page 68 UC360 User Guide When you tap RemoteRDP on the Launch screen, the following screen is displayed:...
  • Page 69 Enter the hostname or IP Address of your computer in the first text box and press Connect. If using a PC name, ensure that you add the domain name after the name, for example, mycomputer.mitel.com. • If your computer’s IP Address or host name has been preset by your administrator, press Connect for the Preset Remote Computer.

  • Page 70: Pre-Saved Remote Computer

    Your computer’s hostname/IP address is saved in a file called uc360RDPID on your flash drive. You can now plug your flash drive into any UC360 and will recognizes the file. You will see your hostname/IP address appear in the third section of the screen above, Pre-Saved Remote Computer.

  • Page 71: Using Smartoffice

    USB flash drive or SD card, as well as access to the Dropbox™ and Google® Docs. The UC360 supports a subset of the features in Picsel SmartOffice 2.1. See Appendix B, “Using Piscel SmartOffice" for more information.

  • Page 72: Clicking Web Links In Smart Office Documents

    You cannot click web links in PDF, Excel and PowerPoint documents. • You cannot print documents from Picsel Smart Office. • When you open a Picsel or Google document with animation, the animation is not visible. Refer to Appendix B “UC360 SmartOffice Support” on page 79 for further details.

  • Page 73: Using Join.me

    • Press to display the Menu bar, then press App Shared Use • on the UC360 screen. • Or press Menu, then Share App The Launch App Shared Mode or Non-Shared Mode screen is displayed. • Press the join.me icon.

  • Page 74: Limitations Of Using Join.me

    Control the join.me session from the laptop. • Same as above, but the remote UC360 with an HDMI display also starts the join.me session to the other conference room using the same join.me ID. There is a conference call between the two of you.

  • Page 75: Basic Rules On How Presentation Sharing Works

    Ensure the volume is muted or turned down to its lowest level. • You can use the external mouse and keyboard and/or the touch screen on the UC360 to navigate the application, for example, a Power Point presentation. If an external keyboard is connected, the UC360 on-screen keyboard is not available, with a few exceptions.
  • Page 76 UC360 User Guide...

  • Page 77: Appendix A : External Keyboard - Supported Keys

    APPENDIX A EXTERNAL KEYBOARD - SUPPORTED KEYS...
  • Page 78 UC360 User Guide...

  • Page 79: External Keyboard - Supported Keys

    USB keyboard and mouse attached. It is best to connect the external keyboard while the UC360 is powered off. Then power on the UC360. Alternatively, you can reboot the UC360 after the keyboard has been connected.

  • Page 80: Qwerty Keyboard Support

    UC360 User Guide Qwerty Keyboard Support Keys/Functionality Contacts App Remote Desktop Smart Office 2 Web Browser             Shift + 0-9     Space   ’ , ~ < and >...

  • Page 81: Azerty Keyboard Support

    External Keyboard - Supported Keys Azerty Keyboard Support Keys/Functionality Contacts App Smart Office 2 Web Browser     € (not supported) € (not supported) € (not supported) € ( not supported) Umlaut not supported     ^ (not supported) ...
  • Page 82 UC360 User Guide Keys/Functionality Contacts App Smart Office 2 Web Browser Windows key Not supported Not supported Not supported Not supported   Not supported Not supported    Enter Not supported...

  • Page 83: Appendix B : Using Picsel Smartoffice

    APPENDIX B USING PICSEL SMARTOFFICE...
  • Page 84 UC360 User Guide...

  • Page 85: Using Picsel Smartoffice

    • • xlsx • • pptx • UC360 SmartOffice Support The UC360 supports a subset of the features in Picsel SmartOffice 2.1.The following features are supported: • Box.net • Visual Explorer • Font compatibility for foreign languages • Resizing images in documents •...

  • Page 86: Editing User Interface Basics

    UC360 User Guide UC360 SmartOffice Limitations The following limitations exist with UC360 SmartOffice support: • You cannot click web links in PDF, Excel and PowerPoint documents • You cannot print documents from Picsel SmartOffice. • When you open a Picsel or Google document with animation, the animation is not visible.

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