Troubl Eshooting - Coby MP-C848 User Manual

Firmware Upgrade
6 .Cli ck "Star t" to beg in the firmw are update .
Do NOT dis con nec t your playe r while it is updatin g.
7 .The up dat e is c om ple te w hen the gre en status ba r
ha s be en filled. Click " Close".
8 .Disconnec t yo ur p laye r fro m t he c omputer.
Y our pla yer will turn on a uto ma tica lly a nd update its
f irmw are .
F or more informatio n on how to safely c onn ect to a nd
disconn ect from a c ompute r, re fer to th e
C on nec t to a Co mp ute r
* You mu st h ave a fi le co mpress ion utili ty in stal led on
y our com pu ter.
21
sec tion of this man ual.
This troubleshooting guide aims to save you time in
case you exper ience any inconvenience with this
digital audio player. If you are still having difficulty,
please contact Technical Supp ort.
My player does not work.
1.Ensure that the batter y is cha rged.
2.Ensure that the batter y ha s be en prop erly installed.
File tran sfer failure.
1.Ensure that the USB driver has been installed
correctly on the P C.
2.Ensure that the USB cable is a ttached secure ly to
both the PC a nd your player.
3.Ensure that your player's memory capacity limit has
no t been reached.
4.Ensure that the batter y is cha rged.
Poor sound quality or no sound.
1.Ensure that the volume le vel is not set to "0".
2.Ensure that your headpho nes are attached securely
to the headphone jack.
3.Poor soun d qualit y may result from corrupt or poorly
encoded music files. Try downloading the music file
again or encoding the file at a highe r bitrate. The
recommended minimum bit rate for this player is 128
kb ps for Mp3 files and 64 kbps for WMA files.

Troubl eshooting

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