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Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, call the
national emergency services first using the stand-
ard national emergency service phone numbers. In
emergencies, you can also use the Mercedes-Benz
emergency call system (
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
Further information about Mercedes me connect,
the provided service scope and operation:
https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en_GB/#emotions/
Startseite.html
Information on Mercedes me connect Accident
and Breakdown Management
The Accident and Breakdown Management can,
amongst others, include the following functions:
Supplement to the Mercedes-Benz emergency
R
call system (
page 225)
/
If necessary, the contact person at the
Mercedes-Benz emergency call centre for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. However,
call forwarding is not possible in all countries.
Breakdown assistance on location by a techni-
R
cian and/or towing away of the vehicle to the
nearest Mercedes-Benz Service Centre
You may be charged for these services.
Supplement to the emergency guide after auto-
R
matic accident or breakdown detection
(
/
page 182)
In the event of a breakdown or accident, exten-
ded vehicle data is sent, enabling optimum
support from the Mercedes-Benz customer
centre and the appointed service partner or
breakdown mechanic.
Supplement to the Mercedes me connect tele-
R
diagnostics service
With the telediagnostics function, certain wear
and failure messages, insofar as they can be
clearly interpreted and are available by moni-
toring diagnosable components, are recorded
by the service provider.
If your vehicle detects a breakdown or impend-
ing breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz customer centre for further assistance.
page 225).
/
This prompt in the multimedia system only
appears when the vehicle is stationary.
%
These services are subject to technical restric-
tions such as mobile coverage and mobile net-
work quality and the interpretability of the
transmitted data in the processing systems.
Under certain circumstances, this may result
in delays or omission of the message in the
multimedia system.
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Transmitted data with the Mercedes me connect
call services
The data transferred during the Mercedes me con-
nect call depends on:
The reason for the initiation of the call
R
The service selected in the voice dialogue sys-
R
tem
The activated Mercedes me connect services
R
You can find out which data is transferred during
the services in the currently valid Mercedes me
connect terms of use and the data protection
information for Mercedes me connect. You can
find these in your Mercedes me user account.
Mercedes me and apps
Information about Mercedes me
When you log in with a user account to the
Mercedes me Portal, then services and offers from
Mercedes-Benz will be available to you.
Availability is country-dependent.
For more information consult a Mercedes-Benz
service centre or visit the Mercedes me portal:
https://me.secure.mercedes-benz.com
%
Make sure that you always keep the Mercedes
me apps up to date.
Calling up a Mercedes me user account
Multimedia system:
©
4
5
Vehicle is linked to user account
Mercedes
Select
#
Information about the connected user account
appears.
T447 0414 02
Mercedes me 185
Mercedes me & Apps
me.
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