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182 Mercedes me
Mercedes me calls
Making a call via the overhead control panel
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Mercedes me calls are not possible in every
country. Contact a Mercedes-Benz service
centre to find out whether these functions are
available in your country.
1
Breakdown assistance call button F
2
Cover for G button (SOS button)
3
G button (SOS button)
4
Info call button
Making a breakdown assistance call
Press button 1.
#
Making an emergency call
Briefly press cover
#
it.
Press and hold G button
#
second.
Making an Info call
Press button 4.
#
An emergency call can be initiated even if a break-
down assistance or Info call is active. This has pri-
ority over all other active calls.
Information about service calls using the buttons
in the overhead control panel
A call to the Mercedes-Benz customer centre via
the info call button or breakdown call button in the
overhead control panel has been made.
In the event of a breakdown, you will get support:
A qualified Mercedes-Benz technician carries
R
out repairs on site and/or the vehicle will be
2
on G button to open
3
for at least one
towed to the nearest Mercedes-Benz service
centre
You may be charged for these services.
You can find information on the following topics:
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest Mercedes-Benz service centre
R
Other products and services from Mercedes-
R
Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Centre (
Calling the Mercedes-Benz Customer Centre using
the multimedia system
Requirements:
Access to a mobile phone network is available.
R
The contract partner's mobile network cover-
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age is available in the respective region.
The ignition must be switched on so that vehi-
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cle data can be transferred automatically
Multimedia system:
©
4
5
Call
Mercedes me
#
With your consent, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be connected
to a contact at the Mercedes-Benz customer
centre.
Calling the Mercedes-Benz customer centre after
automatic accident or breakdown detection
Requirements:
The vehicle has detected an accident or break-
R
down situation.
The vehicle is stationary.
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The hazard warning light is switched on.
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This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under limited conditions.
If an accident or breakdown is detected, the emer-
gency guide shows safety instructions in the multi-
media system display.
After quitting the emergency guide display on the
multimedia system, a prompt appears asking
T447 0414 02
page 183).
/
Phone
g
5
connect.
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