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Regent USA is not liable for any damages caused by the product or the failure of the
product to perform, including any lost profits, lost savings, incidental damages, or
consequential damages. Regent USA is not liable for any claim made by a third party or
made by you for a third party. This limitation applies whether damages are sought, or a
claim made, under this warranty or as a loss claim (including negligence and strict
product liability), a contract claim, or any other claim. This limitation of liability will be
effective even if Regent USA or an authorized representative of Regent USA has been
advised by you of the possibility of any such damages. This limitation of liability,
however, will not apply to claims for personal death or injury.
Before Obtaining Warranty Service
Before contacting Regent USA for warranty service, please refer to your users manual to
make sure all trouble-shooting procedures have been reviewed. If you find that service is
needed, call the Regent USA customer service center toll-free at 1-888-373-4368 or visit
http://www.regent-usa.com.
USA customer service center at (626) 810-2250. You will need to present your bill of
sale or other proof of purchase when requested.
Obtaining Depot Warranty Service
If you purchased a Regent USA product in the United States you are entitled to depot
repair service during the warranty period subject to the following terms and conditions:
1.
Depot warranty service is available for all Products purchased and located in the
continental United States.
2.
You must contact Regent USA Customer Service Center at 1-888-373-4368.
3.
Regent USA or Regent USA Customer Service Center will attempt to resolve
technical issues over the phone. If telephone resolution is not possible, Regent
USA or Regent USA Customer Service Center will then issue a Return Materials
Authorization ("RMA") number to be used as a means of identifying the product
returned. RMA authorizations and numbers are valid for fifteen (15) business
days and void thereafter.
4.
You must return the product to Regent USA or unless otherwise directed by
Regent USA to a Regent USA Authorized Service Provider. You must prepay
any shipping charges, export taxes, custom duties and taxes, or any charges
associated with transportation of the Regent USA product. In addition, you are
responsible for insuring any Product shipped or returned and assume the risk of
loss during.
5.
All returned Products must be accompanied with (i) the original shipping and
packing materials, (ii) a description of the Regent USA product symptom and (iii)
proof and date of purchase. The RMA number must be clearly printed on the
packing slip and on the exterior-shipping container. All Products must be sent in
secure packaging to avoid any shipping damages.
6.
Regent USA and Regent USA Authorized Service Provider reserve the right to
refuse and return, freight collect, Products (i) that are not covered by Regent
USA's warranty; or (ii) for which there is no trouble found. Products delivered to
For calls outside the continental US, please call the Regent
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