Samsung UE65BU8000K E-Manual page 259

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There is No Sound or the Speakers are Making an Odd Sound
The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or
geographical area.
If your TV does not produce any sound, press the Volume + button to increase the volume.
If your TV is connected to an external device, check the volume of the external device.
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