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CompuLab Tensor-I20 Owner's Manual

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  • Page 1 Owner’s Manual...

  • Page 2: Table Of Contents

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Revision 1.4 01-Jul-2022 ABLE OF ONTENTS Safety instructions ........................3 ........................... 5 NTRODUCTION Quick Start Guide ........................6 Tensor-PC hardware specifications ..................8 Tensor-PC features ........................7 Tensor-PC devices and installation ................. 14 RTC Battery ..........................

  • Page 3: Safety Instructions

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Safety instructions Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: ...
  • Page 4 Les dommages dus à un entretien non autorisé par Compulab ne sont pas couverts par votre garantie. Lisez et suivez les consignes de sécurité fournies avec le produit.

  • Page 5: Introduction

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com NTRODUCTION Package contents 1. Built-to-order Tensor-PC computer 2. Power supply: input AC 100-240V 50/60Hz, 250W output DC 12V/56V 3. AC Cord All other parts are supplied accordingly to the configuration chosen To use Tensor-PC you will need: ...

  • Page 6: Quick Start Guide

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Quick Start Guide By default Tensor-PC models are sold without a storage and RAM. To install storage/RAM please consult “Installation and Service” below. Choosing placement for Tensor-PC Please consider the following when placing Tensor-PC ...

  • Page 7: Tensor-Pc Features

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Tensor-PC features I/O and internal devices www.fit-iot.com Page 7 of 58 Tensor-PC owner’s manual...

  • Page 8: Tensor-Pc Hardware Specifications

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Tensor-PC hardware specifications Intel Xeon E-2276ML 6 Cores, 12 Threads, 12 MB cache, ECC support Intel Core i7-9850HL 6 Cores, 12 Threads, 9 MB cache 12 Threads, 9 MB cache Intel Core i5-9300H 4 Cores, 8 Threads, 8 MB cache 8 Threads, 8 MB cache Intel Core i3-9100HL...
  • Page 9 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Extensions M.2 key E Up to 9 M.2 key-E devices can be installed M.2 key B Up to 9 M.2 key-B devices can be installed. Each has a SIM card tray optionally accessible from the outside. M.2 key M M.2 key-M devices up to M.2 2280 devices, PCIe x4 Each device has Integrated cooling...
  • Page 10 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Tensor elements (TELs) Name Description Stacking units Storage TEL-NVME M.2 2280 NVMe card or M.2 SATA TEL-MSATA mSATA card TELs TEL-SATAX1 2x 2.5" SSD / HDD Power PM-12V miniature power module...
  • Page 11 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Mechanical specifications Enclosure Tensor-PC I20A is Width Compartment height Cooling ribs  2.5 cm – stacking A  variants offered in 18 Flat with no ribs different enclosure (option H25A) (option C0) ...
  • Page 12 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com TEL to TRIP list Stacking Kind TEL name Description Interface TRIP [FH] TEL-SERX4 4x RS232 / RS485 with DB9 connectors USB 2.0 2,3,4,5,6,7,7B,8,9 [FHA] TEL-SERX1 1x RS232 by DB9 USB 2.0 2,3,4,5,6,7,7B,8,9 [FHB] TEL-SERDB9...
  • Page 13 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Block diagram www.fit-iot.com Page 13 of 58 Tensor-PC owner’s manual...

  • Page 14: Tensor-Pc Devices And Installation

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Tensor-PC devices and installation Open Tensor-PC for service To access Tensor-PC internal devices follow the steps below: 1. Shut down the computer and disconnect PSU 2. Unscrew four Phillips screws holding the bottom cover Remove the bottom cover www.fit-iot.com Page 14 of 58...

  • Page 15: Rtc Battery

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com WARNING: Only technically skilled person should open and service the Tensor-PC! RTC Battery 3, 4 The RTC battery of Tensor-PC is intended to maintain power to the internal Real Time Clock circuitry.

  • Page 16: Storage

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Storage NVMe Tensor-PC supports up to 8 NVMe M.2 2280 devices, each with PCIe 3 x4 interface The NVMe cards are installed by fastening each to the TEL-NVME element as described below. Note: In case you have received an assembled flat cable on an aluminum TEL element (without NVMe module), you must firstly de-touch the flat cable from the plate by unscrewing two fillips screws as shown below:...
  • Page 17 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 2. Tighten the red spacer with a Phillips screw (left about 2mm gap between spacer and a screw head) 3. Insert the NVMe card at an angle into the appropriate socket on the flat cable.
  • Page 18 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 4. Position the flat cable on the aluminum TEL element as shown on the picture below: 5. Secure the NVME card by tightening the screw on the red spacer www.fit-iot.com Page 18 of 58 Tensor-PC owner’s manual...
  • Page 19 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 6. Finish the securing of the card by tightening 2 screws as shown below: SATA M.2 Tensor-PC supports up to 2 SATA M.2 devices (M.2 key-M 2280 | 2260 | 2242) The SSDs are installed by fastening each to the TEL-MSATA element.
  • Page 20 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com SATA 2.5” SSD/HDD Up to 2 2.5" SSD / HDD device can be installed Should be connected to TRIP 4 or 5 EW25 and EH35 and higher must be used For assembling the SATA drive follow the instruction below: 1.
  • Page 21 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 2. Tighten four Phillips screws as shown on the picture below for securing the disk inside of the compartment 3. Insert the flat ribbon cable into the socket as shown below 4.

  • Page 22: Bios

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com BIOS For BIOS documentation see www.fit-pc.com/wiki/index.php/Tensor-PC_Software Entering BIOS Setup Utility Turn off Tensor-PC. Turn on while holding down the DEL key. www.fit-iot.com Page 22 of 58 Tensor-PC owner’s manual...

  • Page 23: Vesa/Din Mounting

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com VESA/DIN mounting DIN – case when the Tensor-PC should be placed on DIN rail by its bottom part. 1. Assembly the DIN clips on the VESA bracket as shown below www.fit-iot.com Page 23 of 58 Tensor-PC owner’s manual...
  • Page 24 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 2. Tighten the Phillips screw as shown below while holding the matching nut by 5.5mm hex driver bit underneath. www.fit-iot.com Page 24 of 58 Tensor-PC owner’s manual...
  • Page 25 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Put the mounting adapter on the bottom part of Tensor-PC device NOTE: Make sure that sides (without the anchor slots) on the adapter are directed in parallel with ribs on the top cover. When connected to any surface the Tensor-PC ribs must be perpendicular to the ground.
  • Page 26 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 4. Assembly the adapter by tightening the Phillips screws as shown below: www.fit-iot.com Page 26 of 58 Tensor-PC owner’s manual...
  • Page 27 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 5. Loosen the long black Phillips screw on the VESA bracket and attach the Tensor-PC device to it by entering hooks into the anchor slots. www.fit-iot.com Page 27 of 58 Tensor-PC owner’s manual...
  • Page 28 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 28 of 58 Tensor-PC owner’s manual...
  • Page 29 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 29 of 58 Tensor-PC owner’s manual...
  • Page 30 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 6. Tighten the Phillips screw in order to fix the bracket on the adapter. 7. Connect the assembled device to the DIN rail. www.fit-iot.com Page 30 of 58 Tensor-PC owner’s manual...

  • Page 31: Vesa - Case When The Tensor-Pc Should Be Placed On Vesa Adapter

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com VESA - case when the Tensor-PC should be placed on VESA adapter 1. Assembly the VESA adapter on the chosen surface www.fit-iot.com Page 31 of 58 Tensor-PC owner’s manual...
  • Page 32 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 32 of 58 Tensor-PC owner’s manual...
  • Page 33 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 2. Loosen the long black Phillips screw on the VESA bracket in order to allow fitting the bracket hooks to the sockets on the mounting adapter. www.fit-iot.com Page 33 of 58 Tensor-PC owner’s manual...
  • Page 34 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 3. Place the mounting adapter bracket on the bottom part of Tensor-PC device NOTE: Make sure that sides without the slots on the adapter are directed in parallel with ribs on the top cover. When connected to any surface the Tensor-PC ribs must be perpendicular to the ground.
  • Page 35 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 4. Assembly the adapter by tightening the Phillips screws as shown below: www.fit-iot.com Page 35 of 58 Tensor-PC owner’s manual...
  • Page 36 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 5. Install TENSOR-PC onto VESA mount, starting with the lower hooks www.fit-iot.com Page 36 of 58 Tensor-PC owner’s manual...
  • Page 37 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 37 of 58 Tensor-PC owner’s manual...
  • Page 38 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 6. Tighten the Phillips screw on the VESA bracket in order to fix it on the adapter. www.fit-iot.com Page 38 of 58 Tensor-PC owner’s manual...

  • Page 39: Din - Case When The Tensor-Pc Should Be Placed On Din Rail By Its Side Part

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com DIN - case when the Tensor-PC should be placed on DIN rail by its side part. 1. Disassembly the the side panels as shown below: www.fit-iot.com Page 39 of 58 Tensor-PC owner’s manual...
  • Page 40 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 40 of 58 Tensor-PC owner’s manual...
  • Page 41 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 41 of 58 Tensor-PC owner’s manual...
  • Page 42 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 2. Assembly the side DIN adapter with the side panels as shown below: www.fit-iot.com Page 42 of 58 Tensor-PC owner’s manual...
  • Page 43 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 43 of 58 Tensor-PC owner’s manual...
  • Page 44 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 44 of 58 Tensor-PC owner’s manual...
  • Page 45 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 45 of 58 Tensor-PC owner’s manual...
  • Page 46 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 46 of 58 Tensor-PC owner’s manual...
  • Page 47 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 47 of 58 Tensor-PC owner’s manual...
  • Page 48 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 48 of 58 Tensor-PC owner’s manual...
  • Page 49 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 49 of 58 Tensor-PC owner’s manual...
  • Page 50 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com 3. Assembly the DIN bracket on the adapter, as shown in the picture below: www.fit-iot.com Page 50 of 58 Tensor-PC owner’s manual...
  • Page 51 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Tighten the 2 Phillips screws in order to fix the bracket on the adapter www.fit-iot.com Page 51 of 58 Tensor-PC owner’s manual...
  • Page 52 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 52 of 58 Tensor-PC owner’s manual...
  • Page 53 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 53 of 58 Tensor-PC owner’s manual...
  • Page 54 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 54 of 58 Tensor-PC owner’s manual...
  • Page 55 Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com www.fit-iot.com Page 55 of 58 Tensor-PC owner’s manual...

  • Page 56: Troubleshooting

    Hayetsira St. 17, Yokneam, Israel Tel: +972-48-290-168 | Fax: +972-48-325-251 | www.fit-iot.com Troubleshooting Tensor-PC does not boot Power problem Check that the LED on the PSU is lit green. If not, check that it is connected to a functional AC outlet. Check that the power button on the front panel is lit.

  • Page 57: Warranty And Rma

     Warranty on the replaceable battery is 24 months only  Your sole remedy and Compulab’s sole liability shall be for Compulab, at its sole discretion, to either repair or replace the defective product at no charge  This warranty is void if the product has been altered or damaged by accident, misuse or abuse Keep the original package for shipping in case of hardware failure.

  • Page 58: Regulatory Information

    -Reorient or relocate the receiving antenna. (Compulab Ltd.) could void the -Increase the separation between the equipment user’s authority to operate the and receiver. equipment. -Connect the equipment into an outlet on a...

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