Smartthings - Samsung RQ48 Series User Manual

Troubleshooting

SmartThings

Symptom
Could not find
"SmartThings" in the
app market.
The SmartThings app
fails to operate.
The SmartThings
app is installed but is
not connected to my
refrigerator.
Could not log into the
app.
An error message
appears when I
try to register my
refrigerator.
The SmartThings app is
successfully connected
to my refrigerator but
does not run.
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• The SmartThings app is designed for Android 6.0
(Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later,
and is optimized for Samsung smartphones (Galaxy S and
Galaxy Note series).
• The SmartThings app is available for applicable models
only.
• The old Samsung Smart Refrigerator app cannot connect
with Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the
SmartThings App after the app was installed, you must
make the connection using the device registration function
of the app.
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's
onscreen instructions to create one.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it
in again after 1 minute.
Action
2020-11-12 4:06:10