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Quick Reference Troubleshooting Guide
Avaya EHS Adapters
Scope
This document is intended to provide basic guidelines for technical support staff answering support
questions from customers experiencing difficulties with the Avaya EHS adapters.
Requirements
Telephones
Table 1 highlights the different phones supported by each EHS adapter. For some phones
restrictions apply on the telephone firmware version, switch type etc. These restrictions are also
listed. It is very important to note that the Avaya Model 2420 phone only works reliably with
Electronic Hook Switch when it is connected to an IP switch. Older digital switches are not
guaranteed to work.
Avaya EHS
1
1
1
1
1
1
1
1
2
2
2
5
5
Table 1 – Supported phones by each Avaya EHS adapter
Avaya Phone Model
2420
4610
4620/4620 SW
4621/ 4621 SW
4622/4622 SW
4625/4625 SW
4630/4630 SW
5420
2410
5410
5610
9620
9630
Remarks
Only supported on IP switches, Firmware 4.0 or higher, Incoming
call signaling is supported with only a single ringtone.
Only supported on IP switches, Firmware 4.0 or higher, Incoming
call signaling is supported with only a single ringtone.
Only supported on IP switches, Firmware 4.0 or higher, Incoming
call signaling is supported with only a single ringtone.
Only supported on IP switches, Firmware 4.0 or higher, Incoming
call signaling is supported with only a single ringtone.
Only supported on IP switches, Firmware 4.0 or higher, Incoming
call signaling is supported with only a single ringtone.
Only supported on IP switches, Firmware 4.0 or higher, Incoming
call signaling is supported with only a single ringtone.
Only supported on IP switches, Firmware 4.0 or higher, Incoming
call signaling is supported with only a single ringtone.
Only supported on IP switches, Firmware 4.0 or higher, Incoming
call signaling is supported with only a single ringtone.
Firmware must be 1.8 or higher. Incoming call signaling is
supported with only a single ringtone.
Firmware must be 1.8 or higher. Incoming call signaling is
supported with only a single ringtone.
Firmware must be 1.8 or higher. Incoming call signaling is
supported with only a single ringtone.
Ring indicator is not supported
Ring indicator is not supported
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Summary of Contents for Jabra Avaya EHS
- Page 1 Avaya EHS Adapters Scope This document is intended to provide basic guidelines for technical support staff answering support questions from customers experiencing difficulties with the Avaya EHS adapters. Requirements Telephones Table 1 highlights the different phones supported by each EHS adapter. For some phones restrictions apply on the telephone firmware version, switch type etc.
- Page 2 Headset The Avaya EHS adapters are compatible with all Jabra GN 9350 (Rev. 1.17 or higher) and GN 9120-EHS (available in Q208) wireless office headsets. The Avaya EHS adapter is not backwards compatible with older GN 9120 standard versions. The adapters all support auto sensing, and will detect if the AUX port is configured in RHL (standard GN 1000 mode) or DHSG mode.
- Page 3 EU 24 – Expansion Unit The Avaya EHS-1 interface adapter connects to the EU24/ ADJ port on the telephone. When the headset adapter is connected it is not possible to connect a EU24 expansion keypad too. The expansion port doesn’t support cascading of the expansion units.