Verify Line Voltage Before Use The JBL Bar 9.1 True Wireless Surround with Dolby Atmos® (soundbar, detachable speakers and subwoofer) has been designed for use with 100-240 volt, 50/60 Hz AC current. Connection to a line voltage other than that for which your product is intended can create a safety and fire hazard and may damage the unit. If you have any questions about the voltage requirements for your specific model or about the line voltage in your area, contact your retailer or customer service representative before plugging the unit into a wall outlet.
Do Not Use Extension Cords To avoid safety hazards, use only the power cord supplied with your unit. We do not recommend that extension cords be used with this product. As with all electrical devices, do not run power cords under rugs or carpets, or place heavy objects on them. Damaged power cords should be replaced immediately by an authorized service center with a cord that meets factory specifications.
Handle the AC Power Cord Gently When disconnecting the power cord from an AC outlet, always pull the plug; never pull the cord. If you do not intend to use this speaker for any considerable length of time, disconnect the plug from the AC outlet.
Do Not Open the Cabinet There are no user-serviceable components inside this product. Opening the cabinet may present a shock hazard, and any modification to the product will void your warranty. If water accidentally falls inside the unit, disconnect it from the AC power source immediately, and consult an authorized service center.
WHAT'S IN THE BOX
Unpack the box carefully and ensure that the following parts are included. If any part is damaged or missing, do not use it and contact your retailer or customer service representative.
Soundbar
Subwoofer
Detachable speakers
Remote control (with 2 AAA batteries)
x 2 Power cord*
* Power cord quantity and plug type vary region.
HDMI cable
Side caps** (For the soundbar)
Side caps** (For the detachable speakers)
**For some regions only.
Wall-mounting kit
Product information & wall-mounting template
PRODUCT OVERVIEW
Soundbar
Controls
(Power)
Switch on or to standby
-/+ (Volume)
Decrease or increase the volume
Press and hold to decrease or increase the volume continuously
Press the two buttons together to mute or unmute
(Source)
Select a sound source: TV (default, for audio input from TV connection where the HDMI OUT (TV ARC) connector is prioritized over the OPTICAL connector), Bluetooth or HDMI IN.
Microphone
For audio calibration (wireless surround sound) (For details, see "Sound calibration" in the "SETUP" chapter.)
Status display
Rear connectors
POWER
Connect to power (with the supplied power cord)
USB
USB connector for software update
Connect to a USB storage device for MP3 file playback (for US version only)
OPTICAL
Connect to the optical output on your TV or digital device
ETHERNET
Connect to your home network through an Ethernet cable
HDMI OUT (TV ARC)
Connect to the HDMI ARC / HDMI eARC input on your TV
HDMI IN
Connect to the HDMI output on your digital device
Detachable speakers
(Connect)
Press to reconnect to the soundbar
Micro USB connector
For battery charging
Status indicator
For battery power
Flashing red
Low battery (battery level: <20%)
Solid red
Battery charging underway
Off
Battery charging complete
For wireless connection status
Slow flashing white
Disconnected from the soundbar
Fast flashing white
Connecting to the soundbar
Solid white
Connected to the soundbar
Subwoofer
Connection status indicator
Solid white
Connected to the soundbar
Fast flashing white
Pairing mode
Slow flashing white
Reconnecting or exiting the pairing mode
Solid amber
Standby mode
POWER
Connect to power (with the supplied power cord)
Remote control
Switch on or to standby
TV
Select the TV source (default, for audio input from TV connection where the HDMI OUT (TV ARC) connector is prioritized over the OPTICAL connector)
(Bluetooth)
Select the Bluetooth source
Press and hold to connect another Bluetooth device
Select the level of Dolby Atmos/DTS:X effect: middle (default), high or low
HDMI
Select the HDMI IN source
Press and hold for more than 5 seconds to enter the calibration mode for wireless surround sound
+ / -
Increase or decrease the volume
Press and hold to increase or decrease the volume continuously.
(Mute)
Mute/unmute
Select the bass level for subwoofer: 1/2/3 (default)/4/5
Select the surround sound level for rear speakers: middle (default), high or low
PLACE
Desktop placement
Place the soundbar, detachable speakers and subwoofer on a flat and stable surface. Refer to the recommended distance in the following diagram.
NOTES:
The power cord shall be properly connected to power.
Do not place any objects on the top of the soundbar, detachable speakers or subwoofer.
Charge the detachable speakers in time to ensure sufficient battery power (See " Connect the detachable rear speakers" in the chapter "SETUP").
Wall-mounting
Wall-mount the soundbar and detachable rear speakers together or separately.
A) Wall-mount the soundbar
Preparation:
With the distance of about 2" (50mm) from your TV, stick the supplied wall-mounting template to a wall by using adhesive tapes.
Use your ballpen tip to mark the screw holder location. Remove the template.
On the marked location, drill a 4 mm/0.16" hole.
Install the support for wall-mounting bracket.
With the screw, fasten the wall-mounting bracket onto the bottom of the soundbar.
Mount the soundbar.
After the soundbar is securely wall-mounted, dock the two detachable speakers onto the soundbar.
NOTES:
Make sure that the wall can support the weight of the soundbar.
Install on a vertical wall only.
Avoid a location under high temperature or humidity.
Before wall-mounting, make sure that cables can be properly connected between the soundbar and external devices.
Before wall-mounting, make sure that the soundbar is unplugged from power. Otherwise, it may cause an electric shock.
To move the soundbar, first remove the two detachable speakers to avoid accidental damage.
B) Wall-mount the detachable speakers as rear surround speakers
From the soundbar, remove the two detachable speakers.
Install the wall-mounting bracket.
Fasten the support onto the back of the speakers.
Mount the speakers.
Install the side caps as needed.
CONNECT
Connection with your TV and digital devices
For audio playback through the soundbar, connect the soundbar with your TV through the supplied HDMI cable or an optical cable (sold separately).
An HDMI connection supports digital audio and video with a single connection. HDMI connectivity is the best option for your soundbar.
TV (HDMI ARC) (Recommended connection for the best Dolby Atmos / DTS:X experience)
Connect the soundbar with the HDMI IN (ARC) connector on your TV by using the supplied HDMI cable.
On your TV, check that HDMI-CEC and HDMI ARC have been enabled. Refer to the owner's manual of your TV for more information.
Use an HDMI cable (V2.0 or later) to connect the soundbar with your digital device, such as a set-top box, DVD/Blu-ray player or game console.
On your digital device, check that HDMI-CEC has been enabled. Refer to the owner's manual of your digital device for more information.
On your digital device, select "Bitstream" or "Raw data" in the audio output settings for the best Dolby Atmos experience.
To play audio from the digital device connected to the soundbar, select HDMI on the remote control.
TV (HDMI eARC)
Connect the soundbar with the HDMI IN (eARC) connector on your TV by using the supplied HDMI cable.
On your TV, check that HDMI-CEC and HDMI ARC have been enabled. Refer to the owner's manual of your TV for more information.
Use an HDMI cable (eARC compatible, V2.0 or later) to connect your TV with your digital device, such as a streaming device, set-top box, DVD/Blu-ray player or game console.
On your digital device, check that HDMI-CEC has been enabled. Refer to the owner's manual of your digital device for more information.
On your TV and digital device, select "Bitstream" or "Raw data" in the audio output settings for the best Dolby Atmos experience.
To play audio from the digital device connected to your TV, select TV on the remote control.
OPTICAL
NOTES:
With the 4 up-firing speakers and the detachable surround speaker design, the Dolby surround upmixer of the soundbar can expand the legacy channel-based audio of Dolby Digital format, including 5.1 and 7.1 content, and provide an immersive 3D Atmos experience.
Connect the soundbar with your TV by using an optical cable.
Use an HDMI cable (V2.0 or later) to connect your TV with your digital device, such as a streaming device, set-top box, DVD/ Blu-ray player or game console.
To play audio through the optical cable, select TV on the remote control.
NOTES:
* The HDMI cable (for digital device connection) and the optical cable are sold separately.
Full compatibility with all HDMI-CEC devices is not guaranteed.
When both HDMI ARC and optical cables are connected to the soundbar for audio input from TV connection, the HDMI ARC connection is prioritized.
Bluetooth connection
Through Bluetooth, connect the soundbar with your Bluetooth device, such as a smartphone, tablet and laptop.
Connect a Bluetooth device
Press to switch on (See "Power-on/Auto standby/Auto wakeup" in the "PLAY" chapter).
To select Bluetooth source, press on the soundbar or on the remote control. → "BT PAIRING": Ready for BT pairing
On your Bluetooth device, enable Bluetooth and search for "JBL Bar 9.1_xxxx"within three minutes. → Successful connection: The device name is displayed if your device is named in English. A confirmation tone is heard.
To reconnect the last paired device Your Bluetooth device is retained as a paired device when the soundbar goes to standby mode. Next time you switch to the Bluetooth source, the soundbar reconnects the last paired device automatically.
To connect to another Bluetooth device
In the Bluetooth source, press and hold on the soundbar or on the remote control until "BT PAIRING" is displayed. → The previously paired device is cleared from the soundbar. → The soundbar enters the Bluetooth pairing mode.
Follow the Step 3 under "Connect a Bluetooth device".
If the device has ever been paired with the soundbar, first unpair "JBL Bar 9.1_xxxx" on the device.
NOTES:
The Bluetooth connection will be lost if the distance between the soundbar and Bluetooth device exceeds 33 ft (10 m).
Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar, such as microwaves and wireless LAN devices.
Connection with your home network
Through Wi-Fi or an Ethernet cable, connect the soundbar to your home network. With Chromecast built-in and AirPlay supported, the soundbar allows you to stream audio on smartphones or tablets through the soundbar speakers.
On the soundbar, enter the Wi-Fi setup mode:
Press to switch on (See "Power-on/Auto standby/Auto wakeup/Power-saving mode" in the "PLAY" chapter). → If the soundbar has not been connected to a network, the screen shows "HELLO" and then, "SETUP WIFI".
To re-enter the Wi-Fi setup mode, press and hold until "RESET WIFI" is displayed.
On your Android or iOS device, add the soundbar to your home Wi-Fi network. Through the Google Home app
Connect your Android or iOS device to your home Wi-Fi network. Download the Google Home app. Sign in with your Google account. If you do not have, create a new one.
Follow the app instructions to complete setup.
*Through AirPlay setup on an iOS device
Connect your iOS device to your home Wi-Fi network.
On your iOS device, go to Settings > Wi-Fi. Under SET UP NEW AIRPLAY SPEAKER..., select "JBL Bar 9.1_xxxx"and follow onscreen instructions to complete setup.
If necessary, use an Ethernet cable to connect the soundbar to your home network.
Make sure that you connect to the same network as you did during the setup.
NOTES:
During the Wi-Fi setup through the Google Home app, you can name the soundbar and organize it by room.
On your iOS device, add the soundbar to the Apple Home app and manage it together with other AirPlay 2-compatible speakers.
*On your iOS device, if the soundbar has been added to your home Wi-Fi network through the Google Home app, skip the steps under "Through AirPlay setup on an iOS device" and you can start AirPlay streaming from an AirPlay-compatible app (See "Play through AirPlay" in the "PLAY" chapter).
SETUP
Connect the detachable rear speakers and subwoofer
Connect the soundbar to power by using the supplied power cord. → The screen on the soundbar shows "LOAD" and then, "READY".
Do the following to start the connection:
Connect the subwoofer to power by using the supplied power cords;
On the soundbar, press to switch on;
Dock the detachable speakers onto the soundbar, or press on the detachable speakers to fast re-connect to the soundbar. → The soundbar connects the subwoofer automatically. Connected:turns solid white on the subwoofer. → The soundbar connects the detachable speakers automatically. Connected: The status indicator turns solid white () on the detachable speakers.
Charge the detachable speakers
Wi-Fi and Bluetooth connection will be off and the soundbar will enter into power saving mode when the detachable surround speakers are out of battery.
The first time you use the two detachable speakers, charge them for more than 3 hours to ensure sufficient battery power.
→ When the battery power runs low, the status indicator flashes red on the detachable surround speakers and "CHARGE SPKR.BATT LOW" is displayed on the soundbar. → When the battery power runs out, "DOCK SPKR" or "DETECTING SPKR" is displayed on the soundbar.
Charge by docking the detachable speakers
With the detachable speakers docked, the soundbar will enter the charging mode after switching to standby mode.
→ STDBY: The detachable speakers are fully charged ( turns off). The soundbar returns to standby mode. → The charging mode exits when the soundbar is switched on (after auto wake-up or by your pressing on the soundbar or remote control). See "Power-on/Autostandby/Auto wake-up/Power-saving mode" in the "PLAY" chapter. → It takes about 3 hours for the empty battery to be fully charged.
Charge through a USB cable
Use a USB cable to connect the detachable speakers to power respectively.
For the detachable speakers, the status indicator is used for status indication of both battery power and wireless connection (See "Detachable speakers" in the "PRODUCT OVERVIEW" chapter).
NOTES:
− * The USB cable is sold separately.
Sound calibration
For sound calibration, do the following:
Make sure that your room is quiet;
Make sure that the soundbar and the two detachable rear speakers are fully in sight of each other, without obstacles in between.
Make sure that the left and right rear speakers are properly placed, the L speaker on the left and the R speaker on the right.
Wireless surround sound
With the audio calibration, your surround sound experience will be optimized for your favorite seating and speaker positions.
1) Calibrate the listening zone
Place the detachable rear speakers beside your seating position.
Make sure that the two detachable speakers have been connected to the soundbar (See "Wireless connection" under "Connect the detachable rear speakers" in the "SETUP" chapter).
On the remote control, press and hold HDMI until "1-CALIBRATION" is displayed on the soundbar. → Countdown starts from 5 to 1. → Calibration tone is heard. Audio calibration starts. → "CALIBRATING": Calibration ongoing. → "1-DONE": Calibration of the listening zone is completed successfully.
2) Calibrate the speaker position
Place the detachable rear speakers in your desired location.
On the remote control, press and hold HDMI until "2-CALIBRATION" is displayed on the soundbar. → Countdown starts from 5 to 1. → Calibration tone is heard. Audio calibration starts. → "CALIBRATING": Calibration ongoing. → "2-DONE": Calibration of the speaker position is completed successfully.
To select suitable surround sound, press repeatedly to switch between high, low or middle (default).
NOTES:
During calibration, all buttons on the remote control are disabled except for and HDMI.
"SETUP FAILED" is displayed if calibration failed.
Dolby Atmos® / DTS:X®
With Dolby Atmos or DTS:X, overhead audio distribution is provided for powerful 3D sound immersion.
To play the surround sound of DOLBY ATMOS or DTS:X, connect and play your Blu-ray player or streaming device as described under "Connection with your TV and digital devices" in the "CONNECT" chapter.
To select suitable strength for Dolby Atmos or DTS:X, press on remote control to switch between middle (default), high, low or off.
On the soundbar, press to switch on. → "HELLO" is displayed. → The subwoofer is reconnected to the soundbar automatically. Connected: turns solid white. → On the detachable speakers, press to reconnect to the soundbar.
Auto standby If the soundbar is inactive for more than 10 minutes, it will switch to standby mode automatically. "STDBY" is displayed.
→ The subwoofer also goes to standby, and turns solid amber. → 10 minutes later, the detachable speakers switches to standby, and the status indicator turns off for wireless connection status. → Next time you switch on the soundbar, it returns to the last selected source.
Auto wakeup In standby mode, the soundbar will wake up automatically when
the soundbar is connected to your TV through the HDMI ARC connection and your TV is switched on;
the soundbar is connected to your TV through an optical cable and audio signals are detected from the optical cable;
the soundbar is connected to your TV through the HDMI ARC connection and through the HDMI connection, is also connected to your digital device such as a set-top box, DVD/ Blu-ray player or game console, and your digital device is switched on;
the soundbar is connected to your home network and audio is streamed to the soundbar through Chromecast or AirPlay.
Power-saving mode In power-saving mode, Wi-Fi and Bluetooth are disabled on the soundbar. You cannot wake up the soundbar by playing music through Chromecast or AirPlay.
The soundbar will switch to standby, and then enter powersaving mode if the detachable speakers
run out of power; or
lose wireless connection.
On the detachable speakers, the status indicator flashes red; on the soundbar, "DOCK SPKR" or "DETECTING SPKR" is displayed. Charge the detachable speakers by docking them onto the soundbar or though USB cables (See "Charge the detachable speakers" in the "SETUP" chapter). If necessary, press on the detachable speakers to re-connect to the soundbar.
Play from the TV source
With the soundbar connected, you can enjoy TV audio from the soundbar speakers.
Make sure that your TV is set to support external speakers and the built-in TV speakers are muted. Refer to the owner's manual of your TV for more information.
Make sure that the soundbar has been properly connected to your TV (See "Connection with your TV and digital devices" in the "CONNECT" chapter).
To select the TV source, press on the soundbar or TV on the remote control. → "TV": The TV source is selected.
In the factory settings, the TV source is selected by default.
NOTES:
If the soundbar is connected to your TV through both an HDMI cable and an optical cable, the HDMI cable source is selected for the TV connection.
TV remote control setup
To use your TV remote control for both your TV and the soundbar, check that your TV supports HDMI-CEC. If your TV does not support HDMI-CEC, follow the steps under "TV remote control learning".
HDMI-CEC If your TV supports HDMI-CEC, enable the functions as instructed in your TV user manual. You can control the volume +/-, mute/ unmute, and power on/standby functions on your soundbar through the TV remote control.
TV remote control learning
On the soundbar, press and hold and + until "LEARNING" is displayed. → You enter the TV remote control learning mode.
Within 15 seconds, do the following on the soundbar and your TV remote control:
On the soundbar: press one of the following buttons +, -, + and - together (for the mute/unmute function), and .
On your TV remote control: press the desired button. → "WAIT" is displayed on the soundbar. → "DONE": The function of the soundbar button is learnt by your TV remote control button.
Repeat Step 2 to complete the button learning.
To exit the TV remote control learning mode, press and hold and + on the soundbar until "EXIT LEARNING" is displayed. → The soundbar returns to the last selected source.
Play from the HDMI IN source
With the soundbar connected as shown, your digital device can play video on your TV and audio from the soundbar speakers.
Make sure that the soundbar has been properly connected to your TV and digital device (See "Connection with your TV and digital devices" in the "CONNECT" chapter).
Switch on your digital device. → Your TV and the soundbar wake up from standby mode and switch to the input source automatically.
To select the HDMI IN source on the soundbar, press on the soundbar or HDMI on the remote control.
Switch your TV to standby mode. → The soundbar and source device are switched to standby mode.
NOTES:
Full compatibility with all HDMI-CEC devices is not guaranteed.
Play from the Bluetooth source
Through Bluetooth, stream audio play on your Bluetooth device to the soundbar.
Check that the soundbar has been properly connected to your Bluetooth device (See "Bluetooth connection" in the "CONNECT" chapter).
To select the Bluetooth source, press on the soundbar or on the remote control.
Start audio play on your Bluetooth device.
Adjust the volume on the soundbar or your Bluetooth device.
Play through Chromecast
Through Chromecast, stream audio on your Android or iOS device to the soundbar.
On the soundbar,
Check that the soundbar has been properly connected to your home network (See "Connection with your home network" in the "CONNECT" chapter).
Check that the soundbar has been switched on or to standby mode.
On your Android or iOS device,
Check that your Android or iOS device has been connected to the same network as the soundbar.
On a Chromecast-enabled app, play music, tap the cast icon and select the connected soundbar.
To exit from the music playback, switch to other sources.
Play through AirPlay
Through AirPlay, stream audio on your iOS device to the soundbar.
On the soundbar,
Check that the soundbar has been properly connected to your home network (See "Connection with your home network" in the "CONNECT" chapter).
On your iOS device,
Check that your iOS device has been connected to the same network as the soundbar.
To enter the Control Center on an iOS device, swipe down from the upper right corner (iOS 12 or later) or swipe up from the bottom edge (iOS 11 or earlier). Tap to select the connected soundbar and then, start audio streaming from an app.
To exit from the music playback, switch to other sources.
NOTES:
The soundbar can support audio streaming and cannot support video streaming.
During Chromecast or AirPlay, music playback pauses on the current connected device when you start music playback on a second connected device.
When the soundbar switches between your home Wi-Fi and wired network during AirPlay 2, music playback pauses and will resume in a few minutes, depending on the bandwidth condition of broadband. For the connection to your home wired network, see Step 3 under "Connection with your home network" in the Chapter "CONNECT".
Multi-room playback
With the multi-room playback, you can stream music on your Android or iOS device to multiple Chromecast / AirPlay speakers.
Chromecast
Through the Google Home app, connect multiple Chromecast speakers to the same network, assign them to multiple rooms, and create groups as needed.
Run a Chromecast-enabled app on your smartphone or tablet.
Play music. Press and select the grouped speakers.
NOTES:
Refer to the Google Home app for more details.
Depending on the bandwidth of your local network, you can stream music to up to 6 Chromecast speakers.
AirPlay
On an iOS device, enter the Control Center.
Tap to select multiple connected speakers as needed.
Start music streaming from an app.
SOUND SETTINGS
Bass adjustment
Check that the soundbar and subwoofer are properly connected (See the "SETUP" chapter).
On the remote control, press repeatedly to switch between bass levels. → "LVL1" to "LVL5" is displayed (default: "LVL3").
Audio sync With the audio sync function, you can synchronize audio and video to make sure that no delay is heard from your video content.
On the remote control, press and hold TV for more than three seconds and then, press +.
Within five seconds, press + or - on the remote control to adjust the audio delay and match with video. → The audio sync timing is displayed.
NOTES:
If no action is taken within five seconds, you will exit the audio sync mode.
Smart mode With the smart mode enabled by default, you can enjoy TV programs with rich sound effects. For TV programs such as news and weather forecasts, you can reduce sound effects by disabling the smart mode and switching to the standard mode. Smart mode: EQ settings and JBL Surround Sound are applied for rich sound effects.
Standard mode: The preset EQ settings are applied for standard sound effects.
To disable the smart mode, do the following:
On the remote control, press and hold for more than three seconds. Press +. → "STANDARD MODE": The standard mode is enabled. → Next time you switch on the soundbar, the smart mode is enabled again automatically.
RESTORE FACTORY SETTINGS
By restoring the default settings defined at factories. you remove all your personalized settings from the soundbar.
On the soundbar, press and hold and for more than 10 seconds. → "RESET" is displayed. → The soundbar shows "LOAD" and "READY" and then, goes to standby mode.
SOFTWARE UPDATE
For optimal product performance and your best user experience, JBL may offer software updates for the soundbar system in the future. Please visit www.jbl.com or contact JBL call center to receive more information about downloading update files.
Updating online
On the soundbar, mount the two detachable speakers when "UPDATE FOUND" is displayed. → "UPDATING": Software updating underway → "DONE": Software updating completed
NOTES:
For automatic online upgrading when update software is available, make sure that the two detachable speakers have been docked onto the soundbar.
Updating through a USB storage device
Check that you have saved the software update file to the root directory of a USB storage device.
Check that you have docked the detachable speakers onto the soundbar. Connect the USB device.
To enter the software update mode, press and hold and - on the soundbar for more than 10 seconds. → "UPDATE MODE" is displayed. → "WAIT": Software updating underway → "DONE": Software updating completed → The soundbar returns to the last selected source.
NOTES:
Keep the soundbar powered on and the USB storage device mounted before software updating is complete.
"UPDATE FOUND DOCK SPKR" is displayed if the two detachable speakers are not properly mounted onto the soundbar.
"PLUG IN USB" is displayed if no USB storage device is detected, and 5 minutes later, the soundbar exits the software update mode.
"Error" is displayed if software updating has failed twice.
RE-CONNECT THE SUBWOOFER
The soundbar and subwoofer are paired at factories. After power-on, they are paired and connected automatically. In some special cases, you may need to pair them again.
To re-enter the subwoofer pairing mode
On the rear panel of subwoofer, press and hold until it turns fast flashing white.
To enter the subwoofer pairing mode on the soundbar, press and hold on the remote control for more than five seconds. Press - on the remote control. → "PAIRING": The subwoofer is ready for pairing. → "CONNECTED": The subwoofer is connected.
NOTES:
The subwoofer will exit the pairing mode in three minutes if pairing and connection are not completed. turns from fast flashing white to slow flashing white.
PRODUCT SPECIFICATIONS
General specification:
Model: BAR 9.1 CNTR (soundbar unit), BAR 9.1 SURROUND (detachable speaker), BAR 9.1 SUB (subwoofer unit)
Sound system: 5.1.4 channel
Power supply: 100 - 240V AC, ~ 50/60 Hz
Lithium battery: 3.635 V, 3283 mAh
Total speaker power output (Max. @THD 1%): 820 W
Soundbar output power (Max. @THD 1%): 400 W
Surround speaker output power (Max. @THD 1%): 2 x 60 W
5G wireless frequency range: 5180.0 - 5240.0 MHz, 5725.0 - 5825.0 MHz (varies depending on country, if applicable)
5G Max. transmitting power: 13 dBm (EIRP)
Modulation Type: QPSK
Dimensions
Dimensions (W x H x D): 884 x 62 x 120mm / 34.8 x 2.4 x 4.7 inches (soundbar); 173 x 60 x 120 mm / 6.8 x 2.4 x 4.7 inches (detachable surround speaker, per piece); 305 x 440 x 305mm / 12.0 x 17.3 x 12.0 inches (subwoofer)
Weight: 3.64 kg / 8.0 lb (soundbar); 0.72 kg x 2 / 1.6 lb x2 (detachable surround speaker); 11.10 kg / 24.5 lb (subwoofer)
TROUBLESHOOTING
Never try to repair the product yourself. If you have problems using this product, check the following points before you request services.
System
The unit will not turn on.
Check if the power cord is plugged into power and the soundbar.
The soundbar has no response to button pressing.
Restore the soundbar to factory settings (See the "RESTORE FACTORY SETTINGS" chapter).
Sound
No sound from soundbar
Make sure that the soundbar is not muted.
Select the correct audio input source on the remote control.
Connect the soundbar to your TV or other devices properly
Restore the soundbar to its factory settings by pressing and holding and on the soundbar for more than 10 seconds.
Distorted sound or echo
If you play audio from your TV through the soundbar, make sure that your TV is muted or the built-in TV speaker is disabled.
Audio and video are not synchronized.
Enable the audio sync function to synchronize audio and video (See "Audio sync" in the "SOUND SETTINGS" chapter).
Bluetooth
A device cannot be connected with the soundbar.
Check if you have enabled Bluetooth on the device.
If the soundbar has been paired with another Bluetooth device, reset Bluetooth (see "To connect to another device" under "Bluetooth connection" in the "CONNECT" chapter).
If your Bluetooth device has ever been paired with the soundbar, reset Bluetooth on the soundbar, unpair the soundbar on the Bluetooth device, and then, pair the Bluetooth device with the soundbar again (see "To connect to another device" under "Bluetooth connection" in the "CONNECT" chapter).
Poor audio quality from a connected Bluetooth device
The Bluetooth reception is poor. Move the source device closer to the soundbar, or remove any obstacle between the source device and the soundbar.
The connected Bluetooth device connects and disconnects constantly.
The Bluetooth reception is poor. Move the source device closer to the soundbar, or remove any obstacle between the source device and the soundbar.
Wi-Fi
Failed to connect to Wi-Fi.
Make sure that Wi-Fi is turned on.
Make sure that you have selected the right network and entered the correct password.
Make sure that your router or modem is turned on and within the range.
Make sure that your soundbar is connected to the same wireless LAN as your smartphone or tablet.
On the soundbar that you have connected to Wi-Fi through the AirPlay speaker setup on an iOS device, make sure that you connect the soundbar to the same Wi-Fi network when you set up Chromecast through the Google Home app.
The Google Home app cannot find the device.
Make sure that your soundbar is powered on.
Make sure that your network is working properly.
Make sure that your router or modem is powered on and within the range.
Music streaming
Failed to stream music from Chromecast or AirPlay
Wi-Fi and Bluetooth connection will be off and the soundbar will enter into power saving mode when the detachable surround speakers are out of battery. Charge the two detachable speakers in time to ensure sufficient battery power.(See "Charge the detachable speakers" in the "SETUP" chapter).
Remote control
The remote control does not work.
Check if the batteries are drained. If so, replace them with new ones.
Reduce the distance and angle between the remote control and the main unit.
TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by HARMAN International Industries, Incorporated is under license. Other trademarks and trade names are those of their respective owners.
The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
The Wi-Fi CERTIFIED™ Logo is a certification mark of the Wi-Fi Alliance®.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, Dolby Audio, Dolby Vision and the double-D symbol are trademarks of Dolby Laboratories.
The Chromecast built-in logo is a trademark of Google LLC.
Apple®, AirPlay®, iPad®, iPad Air®, iPad Pro® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.
To control this AirPlay 2–enabled speaker, iOS 11.4 or later is required.
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