Appendix A: Troubleshooting - Linksys EC1000 User Manual

Gigabit ExpressCard Adapter

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of this product.
Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at
www.linksys.com.
1. Windows doesn't detect new hardware with the Adapter hardware connected, or it continues to
detect the adapter each time I restart the PC.
• You might not have correctly or securely installed the adapter into your computer. Check that the adapter
is securely inserted into the appropriate ExpressCard slot.
• Refer to the PC's User Guide.
2. Windows can't locate the driver for the Adapter
• You may have inserted the wrong Driver CD into your PCs CD-Rom drive.
• The Driver CD may be defective or files may be missing, or you may be pointing Windows to the wrong
drive. Ensure that the driver CD includes the files "yk51x86.inf" and "yk51x86. sys".
3. The Windows Logon screen doesn't appear after restarting the computer (Windows 98SE).
• Click on Start, then Log Off. Log back in. If this doesn't solve the problem, your PC's manufacturer may
have disabled Windows' networking. Contact your computer's manufacturer for help. If using Windows
2000, refer to your Microsoft documentation.
4. On the Access Control Tab, User Level Access is selected, but Shared Level Access is grayed out and
not accessible (Windows 98SE).
• You previously had your primary network logon set to Client for NetWare Networks. On the Configuration
tab of the Network Properties window, ensure that your primary network logon is set to Client for
Microsoft Networks.
• Your personal web server PC or Microsoft Front Page may require you to choose a user level for security
reasons.
5. In Network Neighborhood I can see myself but no other computers.
• Make sure that the cables are connected correctly. Make sure you are getting Link or Activity lights on
both the Adapter and your switch or router if you are using one. Try changing to a new cable that you
know is working.
• Make sure that the other PC is turned on.
• Enable UPnP in Windows if your OS supports it.
Appendix A: Troubleshooting 6