GMC HUMMER EV 2022 Manual page 132

Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
Your name, home address, and home
.
telephone number
Telephone number of your location
.
Location of the vehicle
.
Model, year, color, and license plate
.
number of the vehicle
Odometer reading, Vehicle Identification
.
Number (VIN), and delivery date of the
vehicle
Description of the problem
.
Coverage
Services are provided for the duration of the
vehicle's powertrain warranty.
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and GMC reserve the right to
make any changes or discontinue the
Roadside Assistance program at any time
without notification.
General Motors North America and GMC
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
Lock-Out Service: Service to unlock the
.
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
Emergency Tow from a Public Road or
.
Highway: Tow to the nearest GMC dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in the sand, mud, or snow.
Flat Tire Change: Service to change a flat
.
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
Battery Jump Start: Service to jump start
.
a dead battery.
Customer Information
Trip Interruption Benefits and Assistance:
.
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
Impound towing caused by violation of
.
any laws
Legal fines
.
Mounting, dismounting, or changing of
.
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
Lock-Out Service: Vehicle registration is
.
required.
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