Diagnostic Programs; Lenovo Thinkvantage Toolbox; Lenovo System Toolbox - Lenovo ThinkStation E20 4215 User Manual

Symptom
The operating system does not
start.
The computer beeps multiple
times before the operating
system starts.

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two programs preinstalled on your computer to help you diagnose computer
problems:
v Lenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your
v PC-Doctor for Rescue and Recovery (used when your Windows operating
Notes:
1. You can also download the PC-Doctor for DOS diagnostic program from
2. If you are unable to isolate and repair the problem yourself after running the

Lenovo ThinkVantage Toolbox

Note: The Lenovo ThinkVantage Toolbox program is only available on computers
The Lenovo ThinkVantage Toolbox program helps you maintain your computer,
improve computing security, diagnose computer problems, get familiar with the
innovative technologies provided by Lenovo, and get more information about your
computer. You can use the Diagnostics feature of the Lenovo ThinkVantage Toolbox
program to test devices, diagnose problems, create bootable diagnostic media,
update system drivers, and review system information.
To diagnose the computer problems by using the Lenovo ThinkVantage Toolbox
program, click Start → All Programs → Lenovo ThinkVantage Tools → System
Health and Diagnostics → Diagnostics. Follow the instructions on the screen. For
additional information, refer to the Lenovo ThinkVantage Toolbox help system.

Lenovo System Toolbox

Note: The Lenovo System Toolbox program is only available on computers
64
User Guide
Verify that:
v There is no diskette in the diskette drive.
v The startup sequence includes the device where the operating system resides.
Usually, the operating system is on the hard disk drive. For more information,
see "Selecting a startup device" on page 55.
Verify that no keys are stuck.
operating system (used when you are running the Windows operating system)
system does not start)
http://www.lenovo.com/support. See "PC-Doctor for DOS" on page 65 for
detailed information.
diagnostic programs, save and print the log files created by the diagnostic
programs. You will need the log files when you speak to a Lenovo technical
support representative.
preinstalled with the Windows 7 operating system from Lenovo.
preinstalled with the Windows Vista operating system or the Windows XP
operating system from Lenovo.
Action