After Sales Service; Troubleshooting - Seiko V111 Instructions Manual

After sales service

● Notes on guarantee and repair
• Contact the retailer from whom the watch was purchased or SEIKO CUSTOMER SERVICE CENTER
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for repair or overhaul.
• Within the guarantee period, present the certificate of guarantee to receive repair services.
• Guarantee coverage is provided in the certificate of guarantee.
Read carefully and retain it.
• For repair services after the guarantee period has expired, if the functions of the watch can be restored
by repair work, we will undertake repair services upon request and payment.
● Replacement with functional parts
• Please keep in mind that if original parts are not available, they may be replaced with substitutes whose
outward appearance may differ from the originals.
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Troubleshooting

Troubles Possible causes
The watch stops
The power is completely depleted or low.
operating.
If you wear the watch every day and this
The seconds hand
occurs, the most likely cause is the watch
is moving at two-
is hidden by your sleeves or other
second intervals.
clothing when you wear it and it is not
(For models with a
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sufficiently exposed to light.
seconds hand)
The watch has been left in extremely
high or low temperatures for a long
time.
The watch
temporarily gains/ The watch has been left close to an
loses time. object with a strong magnetic field.
You drop the watch, hit it against a
hard surface, or wear it while playing
active sports.
The watch is exposed to strong
vibrations.
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Solutions Reference
Sufficiently charge the battery until it
reaches stable hand movement.
When you wear the watch, try to make
sure that the watch is not hidden by P.17
your sleeves or other clothing.
Additionally, when you take the watch
off, try to place it in a bright place.
If the watch returns to room
temperature, the accuracy will return
to its original state.
-
If it does not return to its original
state, contact the retailer from whom
the watch was purchased.
Correct this condition by moving and
keeping the watch away from the
magnetic source, and reset the time.
-
If this action does not correct the
condition, contact the retailer from
whom the watch was purchased.
If accuracy does not return after
setting the time, consult the retailer -
from whom the watch was purchased.
● Inspection and adjustment by disassembly and cleaning (Overhaul)
• Periodic inspection and adjustment by disassembly and cleaning (overhaul) is recommended
approximately once every 3 to 4 years in order to maintain optimal performance of the watch for a long
time. According to use conditions, the oil retaining condition of your watch mechanical parts may
deteriorate, abrasion of the parts may occur due to contamination of oil, which may ultimately lead the
watch itself to stop.
As the parts such as gasket may deteriorate, water-resistant performance may be impaired due to
intrusion of perspiration and moisture.
Please contact the retailer from whom the watch was purchased for inspection and adjustment by
disassembly and cleaning (overhaul). For replacement of parts, please specify "SEIKO GENUINE
PARTS." When asking for inspection and adjustment by disassembly and cleaning (overhaul), make
sure that the gasket and push pin are also replaced with new ones.
• When your watch is inspected and adjusted by disassembly and cleaning (overhauled), the movement
of your watch may be replaced.
Troubles Possible causes
The date changes
at 12 o'clock noon.
AM/PM is not properly set.
(For models with a
date display)
A small amount of water has got
Blur in the display
inside the watch due to deterioration
persists.
of the gasket, etc.
* Contact the retailer from whom the watch was purchased for any other troubles.
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Solutions Reference
Advance the hands by 12 hours. P.12
Consult the retailer from whom the
-
watch was purchased.
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