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Problem
Solution
TV cabinet
• When the TV is in use, the
creaks.
temperature rises naturally and may
cause the cabinet to expand or
contract which can cause a creaking
noise. This is not a malfunction.
/INPUT does
• Make sure that the Button Lock
not work.
option is set to Off. See
power button on your TV
page 58.
• Unplug the power adapter, wait a
few seconds, then plug the adapter
back in and turn on your TV.
TV keeps
• Make sure that the sleep timer is not
turning off.
turned on. See
timer
A retail
• You selected Store Display Mode
banner is
when you ran the Easy Setup wizard.
displayed.
Run the Easy Setup wizard and select
Home User Mode on the Viewing
Environment screen. See
Customizing TV settings
INlink (CEC-compatible) device
Problem
Solution
My TV is not
• Make sure that the HDMI cable is
displaying the
connected securely to your TV and
video from
the device.
the connected
• Make sure that the device is
CEC device.
connected to your TV with an HDMI
cable.
• Make sure that the device is a CEC
device. See the documentation that
came with the device for more
information.
• Press INPUT and make sure that the
correct video input source is
selected. See
input source
• Make sure that the INlink feature is
turned on. See
off
• Try adjusting the TV picture. See
Adjusting the TV picture
page 46.
• If the device is not an Insignia
device, it may not be compatible
with your TV.
72
Locking the
on
Setting the sleep
on page 62.
on page 67.
Selecting the video
on page 37.
Turning INlink on or
on page 40.
on
www.insigniaproducts.com
NS-39D310NA17 / NS-50D510NA17 / NS-50D510MX17
Problem
Solution
My TV is not
• Make sure that the HDMI cable is
playing the
connected securely to your TV and
audio from
the device.
the connected
• Make sure that the device is
CEC device.
connected to your TV with an HDMI
cable.
• Make sure that the device is a CEC
device. See the documentation that
came with the device.
• Make sure that the TV volume is
turned up and not muted.
• Try adjusting the TV sound. See
Adjusting sound settings
page 48.
• Make sure that the TV speakers are
turned on and not muted. See
Adjusting sound settings
page 48.
• Make sure that the INlink feature is
turned on. See
off
on page 40.
• If you have connected an HDMI CEC
audio receiver, adjust the volume on
the receiver. When your TV detects
an audio receiver, the TV speakers
turn off and sound plays through
receiver speakers only.
• If the device is not an Insignia
device, it may not be compatible
with your TV.
• If you are using a home theater
system, soundbar, or external
speaker system, make sure that it is
turned on and is not muted.
• If you are using a home theater
system, soundbar, or external
speaker system, make sure that you
have selected the correct source.
• If you are using a home theater
system, soundbar, or external
speaker system and have connected
it with a digital audio cable, go to
the Audio menu, highlight Digital
Audio Format/Audio Delay, then
press ENTER. Set the Audio Format
option to PCM. See the Digital
Audio Format/Audio Delay option
in
Adjusting sound settings
page 48.
on
on
Turning INlink on or
on
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