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Getting help
If
The computer does not
communicate with the camera.
Pictures taken in Smart Capture
with Orientation Sensor set to "On
Transfer" are not correctly rotated
when transferred to the computer.
HD videos longer than 20 minutes
are not transferred to the
computer.
Tags that are assigned to a video
do not transfer to the computer.
Email tags are not transferred to
the computer, or email address are
deleted from the camera.
Sound tags are not transferred to
the computer with pictures.
48
Try one or more of the following
■
Turn on the camera
■
Install new battery
battery.
■
Connect cable to camera and computer port
(page
37).
■
Install the software
■
Disconnect the USB cable. Close all open applications.
Re-install the software
■
Disconnect camera from the computer. Close all
software applications, reconnect camera.
■
In the Setup menu, change the Orientation Sensor
setting to "On"
and transfer them to the computer.
■
Use a card reader to drag and drop long videos to the
computer. Then use the Add Pictures button in
EASYSHARE Software to import the videos.
■
Take shorter videos.
■
After a picture/video is transferred to the computer,
assign tags using EASYSHARE Software.
■
After a picture/video is transferred to the computer,
assign email tags using EASYSHARE Software.
■
Assign a Sound tag to pictures taken in any mode
except Smart Capture.
(page
3).
(page
1) or charge rechargeable
(page
36).
(page
36).
(page
34). Then, take new pictures
www.kodak.com/go/support
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