Breville Puck Sucker BEA503 Instruction Book page 16

WARRANTY CLAIM PROCESS
1. During the Warranty Period, if a Product
or one of its parts qualifies for replacement
or service under the Warranty, Breville
requests that the consumer contact Breville
Consumer Support for further instructions
on the Warranty claim process to address
the Warranty claim, or to otherwise address
any steps to repair and/or replace the
Product or part.
2. Breville will send a pre-paid shipping label
via email so that the Product may be sent
to Breville at no cost to the consumer.
Upon receipt of Product, Breville may ship
the replacement or contact the consumer
with further information regarding repair
options for the Product. Typical response
time to address Warranty claims is up to 10
business days, plus shipping, depending on
the geographical location of the consumer
and type of damage or the nature of such
Warranty claim.
3. For additional protection of the Product and
to ensure secure handling while a Product
is being returned for any Warranty repair
Breville recommends that consumers
employ Breville's shipping label or a
traceable, insured delivery service. Breville
is not responsible for any damage while a
Product is in transit or for Products shipped
by the consumer that are not received by
Breville or a designated Authorized Servicer
16
WARRANTY NOTICE TO CALIFORNIA
RESIDENTS ONLY
California residents may initiate Warranty
service by calling Breville Consumer Support
toll-free at 1-866-273-8455. California law also
provides that for any Warranty service for a
Product, California residents have the option
of returning the Product (a) to the retailer
from which it was originally purchased, or (b)
to another retailer that sells the same Breville
Product, among other rights and consumer
protections. California residents need only
supply their Proof of Purchase in each case
above, or to contact Breville for Warranty
service, should call Breville Consumer
Support for specific instructions. Breville will
only be responsible for the cost of the repair,
replacement or Reimbursement and shipping
and handling for such Products under its
Warranty. A retail store to which a California
resident returns a Product for Warranty
service may refer the consumer to a Breville
Authorized Servicer, replace the Product, or
refund the purchase price less the amount
directly attributable to the consumer's usage of
the Product. If the above options do not result
in the appropriate remedy to the consumer,
the consumer may then take the Product to an
independent repair facility if service or repair
can be economically accomplished. Breville,
and not the consumer, will be responsible for
the reasonable cost of such service, repair,
replacement, or Reimbursement during
the Warranty Period for the Product if such
Product is subject to Breville Warranty.