Troubleshooting Guide - Panasonic ULTRAHD DP-UB150 Owner's Manual

Troubleshooting guide

Before requesting service, please perform the
following checks.
Do you have the latest firmware installed?
Panasonic is constantly improving the unit's
firmware to ensure that our customers are
enjoying the latest technology. ( 14)
Make the following checks and visit our
website for more information.
http://shop.panasonic.com/support
Or visit our website to find a service center.
You can find a service center near you easily
on our website.
Other support information:
"Limited Warranty" ( 33)
The following do not indicate a problem with
this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.
„ Unit does not respond to remote
control or unit's buttons.
Disconnect the AC adaptor, wait 1 minute, then
reconnect the AC adaptor.
„ Cannot eject disc.
① While the unit is on
Press and hold [
[0] on the remote control at the same time for
more than 5 seconds.
– POWER LED starts to flash, and "00 RET" is
displayed on the screen.
② Press [ ] (right) repeatedly on the remote
control until "06 FTO" is displayed on the
screen.
③ Press [OK].
s
s
] on the main unit and the
Reference
General operation
To return to the factory default.
 Select "Yes" in "Restore Default Settings" in
the Setup menu. ( 24)
To return all settings to the factory preset.
 Reset the unit as follows:
① While the unit is on
Press and hold [
[0] on the remote control at the same time for
more than 5 seconds.
– POWER LED starts to flash, and "00 RET" is
displayed on the screen.
② Press [ ] (right) repeatedly on the remote
control until "08 FIN" is displayed on the
screen.
③ Press and hold [OK] for more than 5 seconds.
The remote control doesn't work properly.
 Change the batteries in the remote control.
( 5)
Other Panasonic products respond to this
remote control.
 Change the remote control code of other
Panasonic products to other than code 1.
The TV tuner mode is not displayed when the
TV is turned on.
 This phenomenon may occur, depending on
the TV setting, when "Quick Start" is set to
"On".
 Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI
cable to a different HDMI input terminal or by
changing the HDMI auto connection setting.
This unit is turned off automatically.
 To save on electricity, this unit is turned off
automatically depending on the media if there
is no button operation for about 20 minutes
when not playing back (such as when paused
or displaying the menu, displaying still pictures,
etc.).
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] on the main unit and the