12 Warranty; General; Standard Warranty Terms And Conditions - Baxi 424 Combi 2 User Manual

12 Warranty

12.1

General

12.2

Standard warranty terms and conditions

To make sure your boiler warranty is activated and maintained, it is
essential that the:
1. Benchmark checklist is completed by your installer
2. Warranty is registered within 30 days
3. Boiler has an annual service
Important
Please note that failure to adhere to terms and conditions will
invalidate your warranty.
Warranty registration, service & repair
For full terms and conditions, visit www.baxi.co.uk/terms.
Benchmark checklist
The Benchmark Checklist will be completed by your installer and records
that the boiler has been installed and commissioned correctly. It can be
found at the back of the installation and service manual and should be
kept in a safe place for the life of the boiler. We will check that the
Benchmark Checklist has been completed on an in-warranty visit.
Ways to register your warranty
If your boiler is eligible for an extended warranty, your installer may
register the product on your behalf and provide you with the relevant
documentation. Please check with your installer.
Should this not be the case, you can register your warranty online at
www.baxi.co.uk/registration
Annual service
A service must be completed every 12 months from the date of installation
to maintain your warranty.
This service must be completed by one of the following:
A Gas Safe registered installer/engineer
Baxi Customer Support; call us 0344 871 1545
Please make sure that your engineer has logged the service information at
the back of the installation and service manual. You will be asked for your
service history on any in-warranty repair visit.
If you experience a problem with your boiler
For any in or out of warranty repair, Baxi Customer Support is on hand to
help you. Call our award-winning team to arrange for one of our
nationwide team of Gas Safe registered engineers to visit.
If your product is in warranty, everything is free of charge, subject to our
warranty terms and conditions. If it is out of warranty, we can still help and
offer a range of options you can choose from to suit your needs.
Contact Baxi Customer Support 0344 871 1545
Opening hours
Monday - Friday, 8.00am - 6.00pm
Weekends and Bank Holidays, 8.30am - 2.00pm
Please note calls may be recorded for training and monitoring purposes.
When contacting Baxi Customer Support, please have the following
information to hand:
Boiler serial number.
12 Warranty
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