Service Agent - IBM IntelliStation POWER 285 Technical Overview And Introduction

Figure 3-2 shows an example of the ASMI accessed from a Web browser.
Figure 3-2 Advanced System Management main menu

3.2.2 Service Agent

Service Agent is an application program that operates on an IBM IntelliStation POWER 285
workstation and monitors it for hardware errors. Service Agent reports detected errors,
assuming they meet certain criteria for severity, to IBM for service with no intervention. It is an
enhanced version of Service Director™ with a graphical user interface (GUI).
Key tasks you can accomplish using Service Agent for the IBM IntelliStation POWER 285
workstation, IBM System p5, pSeries, and RS/6000 include:
Automatic VPD collection
Automatic problem analysis
Problem-definable threshold levels for error reporting
Automatic problem reporting where service calls placed to IBM without intervention
Automatic client notification
In addition:
Commonly viewed hardware errors
You can view hardware event logs for any monitored machine in the network from any
Service Agent host user interface.
High-availability cluster multiprocessing (HACMP™) support for full fallback
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IBM IntelliStation POWER 285 Technical Overview and Introduction