Recovering From Software Problems - HP z560 Limited Warranty

Recovering from Software Problems

The HP Digital Entertainment Center (HP DEC) uses the
operating system and installed software programs during
normal operation. If your HP DEC works improperly or stops
because of the software, you may be able to repair it.
For some software repairs, use the HP Application Recovery
program or the HP PC System Recovery program.
There are several methods to fix your HP DEC. Try these
methods in the order listed here, or refer to the table that
follows the list:
•
Restart. When you restart the HP DEC, the computer
starts over using the operating system and software in its
memory. This is the simplest repair for your computer; just
click Start, choose Turn Off Computer, and then click
Restart.
•
Turn Off Computer. When you turn off the HP DEC
and then turn it on again, you force the computer to copy
the operating system into its memory and to clear some
tracking information. This may eliminate some problems
that can remain after performing a restart. To turn off the
computer click Start, choose Turn Off Computer, and
then click Turn Off.
•
Driver Rollback. This Microsoft Windows XP feature is
part of the Windows Installer program used with the Add
or Remove Programs utility in the Control Panel. It can
revert to the previous version of a driver program if an
installation fails when you are installing a new version of
the driver program. For more information, type Rollback
into the Search box in Help and Support.
•
System Restore. This Microsoft Windows XP feature
allows you to bring your HP DEC configuration back to a
previous time when a current software problem may have
not existed. The feature does this by creating a "restore
point" where it records the computer settings at that time
and date. The installation of some software automatically
Problem/status
You installed a new application or device driver
An application does not work
A device driver does not work
Computer stops responding or does not work
You replaced the hard disk drive
The recovery image can install the operating system and software on your computer if the software becomes corrupted or is
accidentally erased.
sets a restore point for you, but it is recommended to
manually set restore points, especially before installing or
downloading additional software. When using Add
Programs from the Add or Remove Programs feature
under the computer Control Panel, the operating system
automatically creates a restore point before it adds the
software. If you experience a problem that you think may
be due to software on your computer, use System Restore
to return the PC to a previous restore point. For more
information, type System Restore into the Search box in
Help and Support.
•
Application and Driver Recovery. If the problem
with the HP DEC seems to be with only one program or
one driver, it may be that the application program or the
driver program is damaged. You can reinstall individual
factory-installed application programs and driver
programs by using the HP Application Recovery
program (select models only); see "Application Recovery
and Driver Recovery" on page 18.
•
System Recovery. Use the HP PC System Recovery
program as a last resort to reinstall the software. First
perform System Recovery and choose Standard
Recovery. Finally, if necessary, perform System Recovery
using the recovery discs and choose full System
Recovery. See "System Recovery" on page 18.
Before using the HP PC System Recovery program or the
HP Application Recovery program, use System Restore.
If your HP DEC stops working correctly, the Restart, Turn Off
Computer, and Driver Rollback methods (described above)
may resolve the problem. After you have tried these three
methods, if needed, try the remaining actions, using the
table that follows as a quick reference.
For the specific computer problem, try the method listed as
#1 first.
Microsoft System Application Recovery
Restore program
1
1 2
1
1
System Recovery
2
1
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