Solving Internet Access Problems - HP xw9300 Service And Technical Reference Manual

Solving Internet Access Problems

Table 5-37 Internet Access Problems
Problem
Unable to connect to the
Internet.
Cannot automatically launch
Internet programs.
Cause
Internet Service Provider (ISP)
account is not set up
properly.
Modem is not set up
properly.
Web browser is not set up
properly.
Cable/DSL modem is not
plugged in.
Cable/DSL service is not
available or has been
interrupted due to bad
weather.
The network cable is
disconnected.
IP address is not configured
properly.
Cookies are corrupted.
You must log on to the ISP
before some programs will
start.
Solution
Verify Internet settings or contact the ISP for
assistance.
Reconnect the modem. Verify the connections are
correct using the quick setup documentation.
Verify that the Web browser is installed and set up
to work with your ISP.
Plug in cable/DSL modem. You should see a
"power" LED light on the front of the cable/DSL
modem.
Try connecting to the Internet at a later time or
contact your ISP. (If the cable/DSL service is
connected, the "cable" LED light on the front of the
cable/DSL modem will be on.)
Connect the network cable between the cable
modem and the workstation's RJ-45 connector. (If
the connection works, the "PC" LED light on the front
of the cable/DSL modem will be on.)
Contact the ISP for the correct IP address.
In Windows, open the Control Panel and double-
click Internet Options. On the General tab, click
the Delete Cookies button.
Log on to the ISP and launch the desired program.
Troubleshooting Scenarios and Solutions 163