Customer Responsibilities - HP Pavilion 525 Support Manual

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published
environmental specifications for the product, (f) improper site preparation or maintenance, or
(g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or
earthquakes.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL.
TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE
IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some
countries/regions, states, or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you
specific legal rights and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence
for this product and where HP has marketed this product. The level of warranty service you receive
may vary according to local standards. HP will not alter form, fit, or function of the product to make
it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
The above warranty is transferable upon sale.

Customer Responsibilities

You may be required to run HP-supplied diagnostic programs before replacement component (e.g.,
keyboard, monitor, mouse, etc.) is dispatched. You are responsible for the security of your
proprietary and confidential information and for maintaining a procedure external to the products
for reconstruction of lost or altered files, data, or programs. You should back up all data on your
system before calling the HP Customer Care Center. Additionally, the customer is responsible for
removing any components that were added after the purchase of the system. HP will not be
responsible for components that the customer doesn't remove.
Obtaining Hardware Warranty Repair Service
For the duration of the hardware warranty period, hardware repair service includes Consumer
Replaceable Parts Service, Send-in Repair Service, and Carry-In Service (ASP Retailer). To obtain
hardware warranty service, call HP's Customer Care Center at 1-208-323-2551 in the U.S., and
1-905-206-HOME (1-905-206-4663) in Canada.
Consumer Replaceable Parts Service
Components such as the keyboard, mouse, speakers, and monitor, may be serviced through
expedited part shipment. In this event, HP will send you the component.