Reporting Problems - Agilent Technologies R Series User Manual

Reporting problems

About this topic
Contacting
Velocity11
Reporting hardware
problems
Reporting software
problems
If you have a technical problem that you cannot resolve after reading the
maintenance and troubleshooting instructions, read the information in
this topic for how to report hardware, software, and user guide
problems.
If you find a problem with the BenchCel Workstation, contact Velocity11
Technical Support using one of the following methods:
Sending an email to
euroservice@velocity11.com
Calling Velocity11 Technical Support at 1.800.979.4811 or
+1.650.846.6611 outside the US
Sending a bug report from within BenchWorks software
When contacting Velocity11, make sure you have the serial number of
the device ready. You can locate the serial number on the front and the
back of the BenchCel device.
Serial number labels
l When reporting software problems, make sure you provide the
following:
Software version number
Relevant software files
Finding the software version number
When you contact Velocity11 Technical Support, make sure you have
the software version number ready. To find the BenchWorks software
version number, see the BenchWorks Automation Control User Guide.
Chapter 5: Maintenance and troubleshooting
BenchCel Microplate Handling Workstation R-Series User Guide
service@velocity11.com or
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