Grandstream Networks GRP260 Series Administration Manual
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Grandstream Networks GRP260 Series Administration Manual

Essential ip phones
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Grandstream Networks, Inc.
GRP2601(P) | GRP2602(P/W)
GRP2603(P) | GRP2604(P)
Essential IP Phones
Administration Guide
GRP2601/GRP2601P
GRP2602/GRP2602P/GRP2602W
GRP2603/GRP2603P
GRP2604/GRP2604P

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Summary of Contents for Grandstream Networks GRP260 Series

  • Page 1 Grandstream Networks, Inc. GRP2601(P) | GRP2602(P/W) GRP2603(P) | GRP2604(P) Essential IP Phones Administration Guide GRP2601/GRP2601P GRP2602/GRP2602P/GRP2602W GRP2603/GRP2603P GRP2604/GRP2604P...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: https://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 If any trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA...
  • Page 4 U.S. FCC Part 15 Regulatory Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2602W are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.grandstream.com/support/resources/...
  • Page 6 GNU GPL INFORMATION GRP260X firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: https://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.gz P a g e...

  • Page 7: Table Of Contents

    Table of Contents DOCUMENT PURPOSE ....................11 CHANGE LOG ......................12 Firmware Version 1.0.3.42 ........................12 Firmware Version 1.0.3.31 ........................12 Firmware Version 1.0.3.18 ........................13 Firmware Version 1.0.1.57 ........................14 Firmware Version 1.0.1.50 ........................14 Firmware Version 1.0.1.41 ........................14 Firmware Version 1.0.1.36 ........................
  • Page 8 Status Page Definitions ........................... 34 Account Page Definitions ........................37 Phone Settings Page Definitions ......................55 Network Settings Page Definitions ......................62 Programmable keys Page Definitions ..................... 67 System Settings Page Definitions ......................73 Maintenance Page Definitions ......................... 80 Application Page Definitions ........................88 External Service Page Definitions ......................
  • Page 9 Table of Tables Table 1: GRP260X Features in a Glance ....................16 Table 2: GRP2601/GRP2601P Technical Specifications ................17 Table 3: GRP2602/GRP2602P/GRP2602W Technical Specifications ............18 Table 4: GRP2603/GRP2603P Technical Specifications ................19 Table 5: GRP2604/GRP2604P Technical Specifications ................21 Table 6: Equipment Packaging ........................
  • Page 10 Table of Figures Figure 1: GRP260X Package Content ......................23 Figure 2: Phone Stand and Mounting Slots on the GRP260X ..............24 Figure 3: Tab on the Handset Cradle ......................24 Figure 4: GRP260X Back Side View ......................26 Figure 5: GRP260x LCD settings ........................ 31 Figure 6: Packet Capture in Idle .........................

  • Page 11: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure GRP260X features via phone’s LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GRP2601(P)/GRP2602(P/W), GRP2603(P) and GRP2604(P), please visit https://www.grandstream.com/support to download the latest “GRP260X User Guide”.

  • Page 12: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP260X. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.3.42 • Added Input language support for Arabic, Catalan, Nederland’s, Svenska, Slovakian.

  • Page 13: Firmware Version 1.0.3.18

    • Added Support of multiple screens for custom idle screen XML file [XML FILE] • Added Support of Selection “All for Selection” for Option “Transfer Mode via Programmable Keys” [Transfer Mode via Programmable Keys] • Added key combination (Softkey1+Down) and call feature code (**02030203**) to do factory reset [Factory reset via keypad] Firmware Version 1.0.3.18 •...

  • Page 14: Firmware Version 1.0.1.57

    • Added Support of Warning tone [Enable warning Tone] • Added Support of Group listening with handset/speaker [Group Listen with handset][Group Listen with Speaker] • Added Support of multiple retries for the device to send requests to server. [Maximum Number of SIP Request Retries] •...

  • Page 15: Welcome

    WELCOME Thank you for purchasing Grandstream GRP260X Essential IP Phones. Part of the GRP series of Carrier-Grade IP Phones, the GRP2601/GRP2602 is an essential 2-line model designed with zero-touch provisioning for mass deployment and easy management. It features a sleek design and a suite of next-generation features including 5-way voice conferencing to maximize productivity and dual band Wi-Fi support (GRP2602W only), EHS support for Plantronics &...

  • Page 16: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GRP260X phones: Table 1: GRP260X Features in a Glance  4 programmable context-sensitive soft keys.  10/100M network ports. GRP2601  Integrated PoE (for GRP2601P only). GRP2601P ...

  • Page 17: Technical Specifications

     3 SIP account keys with dual-color LED.  4 XML programmable context sensitive soft keys 132 x 64 backlit graphical LCD display  GRP2604  10/100/1000 Mbps Ethernet ports. GRP2604P  Integrated PoE (GRP2604P only).  5-way conference.  Electronic Hook Switch (EHS) support for Plantronics &...

  • Page 18: Table 3: Grp2602/Grp2602P/Grp2602W Technical Specifications

    User and administrator level passwords, MD5 and MD5-sess based Security authentication, 256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control, secure boot, WPA/WPA2 PSK/WPA3 support English, Chinese, Korean, Japanese, German, Italian, French, Spanish, Multi-language Portuguese, Russian, Croatian, Greek, Arabic, Catalan, Nederland’s, Svenska, and Slovakian and more Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using Upgrade/Provisioning...

  • Page 19: Table 4: Grp2603/Grp2603P Technical Specifications

    AEC, CNG, PLC, AGC Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics & Jabra &Sennheiser headsets) Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call- appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook Telephony Features (XML, LDAP, up to 2000 items), call waiting, call log (up to 800 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, personalized music ringtones and music on hold, server redundancy and fail-over HD audio...
  • Page 20 Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated PoE Network Interfaces (GRP2603P only) Graphic Display 132 x 64 backlit graphical LCD display 3 SIP account keys with dual-color LED, 4 XML programmable context sensitive soft keys, 5 (navigation, menu) keys. 9 dedicated function keys for: Feature Keys MESSAGE(with LED indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-...

  • Page 21: Table 5: Grp2604/Grp2604P Technical Specifications

    (GRP2603 only), network cable, Quick Installation Guide FCC: Part 15 Class B; FCC Part 68 HAC; CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; Compliance RCM: AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004; IC: ICES-003; CS-03; Table 5: GRP2604/GRP2604P Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,...
  • Page 22 Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using Upgrade/Provisioning GDMS/TR-069 or AES encrypted XML configuration file Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, Power & Green 600mA;PoE: IEEE802.3af Class 2, 3.84W-6.49W; IEEE802.3az (EEE) Energy Efficiency (GRP2604P Only) Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset) Physical Unit weight: 670g;...

  • Page 23: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and information for obtaining the best performance with the GRP260X phone. Equipment Packaging Table 6: Equipment Packaging GRP260X • 1 x GRP260X Main Case. • 1 x Handset.

  • Page 24: Grp260X Phone Setup

    GRP260X Phone Setup The GRP260X phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting. Figure 2: Phone Stand and Mounting Slots on the GRP260X Using the Phone Stand For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand.

  • Page 25: Connecting The Grp260X

    Connecting the GRP260X To setup the GRP260X, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 26: Configuration Via Keypad

    Figure 4: GRP260X Back Side View Configuration via Keypad To configure the LCD menu using phone’s keypad, follow the instructions below: • Enter MENU options. When the phone is in idle, press the round MENU button or Menu Softkey to enter the configuration menu. •...
  • Page 27 servers. Press to check the configured DNS server. Wi-Fi (GRP2602W only) Press to enter the sub menu for SSID information, WLAN MAC, IPv4 setting, IPv4 Address, Subnet Mask, IPv6 Address. • Account status. Shows Account registration status. • System Status Press to enter the sub menu for Hardware Information, Software version and IP Geographic Information.
  • Page 28 Keypad Lock Enables/Disables Keypad lock. Users can choose the Keypad Lock type (All Keys/Functional keys) and set up the lock password. If users enabled Keypad lock without configuring a password; They can unlock the phone by pressing on the unlock softkey. Headset Type Choose the headset type of the headset connect to the phone.
  • Page 29 Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures static IP address, Netmask, Gateway, Preferred DNS server. IPv6 Setting Selects IP mode (DHCP/Static IP); Configures static IP address, IPv6 Prefix (64 bits), IPv6 Preferred DNS server. VLAN Setting Enables CDP/LLDP, Configures LLDP TX interval, Enables Manual VLAN Configuration, Configures Layer 2 QoS 802.1q (VLAN ID/Priority).
  • Page 30 your audio is working fine. Press Return Softkey to exit audio loopback mode. • Keypad/Led diagnosis All LEDs will light up Press all the available keys on the phone. The LCD will display the name for the keys to be pressed to finish the keyboard diagnostic mode.

  • Page 31: Figure 5: Grp260X Lcd Settings

    Figure 5: GRP260x LCD settings P a g e GRP260x Administration Guide Version 1.0.3.42...

  • Page 32: Configuration Via Web Browser

    Configuration via Web Browser The GRP260X embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla Firefox, and Microsoft’s IE. To access the Web GUI: 1.

  • Page 33: Saving Configuration Changes

    Saving Configuration Changes After users makes changes to the configuration, press the "Save" button will save but not apply the changes until the "Apply" button on the top of web GUI page is clicked. Or users could directly press "Save and Apply"...

  • Page 34: Configuration Guide

    CONFIGURATION GUIDE This section describes the options in the phone’s Web GUI. As mentioned, you can log in as an administrator or an end user. • Status: Displays the Account status, Network status, and System Info of the phone. • Account: To configure the SIP account.
  • Page 35 for provisioning and can be found on the label coming with original box and on the label located on the back of the device. PPPoE Link Up Displays the status of PPPoE Link. IPv4 IPv4 Address Type The configured address type: DHCP, Static IP or PPPoE. IPv4 Address The IPv4 address obtained on the phone.
  • Page 36 configured” IPv6 NAT Type Displays the IPv6 NAT Type. DNS & NAT DNS Server Displays the DNS Server configured. DNS Mode Displays the DNS Mode used for each account. NAT Traversal Displays the NAT Traversal mode used for each account. Status →...

  • Page 37: Account Page Definitions

    Display the Call status on the phone with the related statistics. Call status Note: The option “Display Report on Web UI” should be enabled Status → Call Feature status Accounts This Colum List the accounts available active and non-active This Colum shows the stat of the DND feature for each account Auto Answer This Colum shows the stat of the Auto Answer feature for each account Forward All...
  • Page 38 Defines secondary outbound proxy that will be used when the primary proxy Secondary Outbound Proxy cannot be connected. SIP User ID User account information, provided by your VoIP service provider. SIP service subscriber's Authenticate ID used for authentication. It can be SIP Authentication ID identical to or different from the SIP User ID.
  • Page 39 one until no response", previous IP will be applied even after DNS timeout until it cannot respond. • Default If the option is set with “default”, it will again try to send register messages to one IP at a time, and the process repeats. •...
  • Page 40 Configures whether a SBC server is used. Note: If enabled, make sure an Use SBC outbound proxy is set up. Account x → SIP Settings Basic Settings Selects whether the phone will send SIP Register messages to the SIP Registration proxy/server.
  • Page 41 set to "3", the phone will send OPTIONS message 3 times. If no response from the server, the phone will re-register. When set to "Yes", a SUBSCRIBE for Message Waiting Indication will be SUBSCRIBE for MWI sent periodically. The default setting is “No”. When set to "Yes", a SUBSCRIBE for Registration will be sent out SUBSCRIBE for Registration periodically.
  • Page 42 The default setting is “No”. If Yes except REGISTER, all outgoing SIP messages will include the phone's MAC address in the User-Agent header, except for REGISTER and UNREGISTER. If Yes to All SIP, all outgoing SIP messages will include the phone's MAC Add MAC in User-Agent address in the User-Agent header.
  • Page 43 Configures whether to put the Outbound Proxy in the Route header, or if SIP messages should always be sent to Outbound Proxy. • In route Outbound Proxy Mode • Not in route • Always send to Default is “in route”. When enabled, the 100rel tag is appended to the value of the Supported Enable 100rel header of the initial signaling messages.
  • Page 44 does not support this feature. Otherwise, Session Timer is enabled only when the remote party supports it. The default setting is “No”. As a caller, select UAC to use the phone as the refresher, or select UAS to use the callee or proxy server as the refresher. When set to "Omit", the UAC Specify Refresher refresh object is not specified.
  • Page 45 • In audio: DTMF is combined in the audio signal (not very reliable with low-bit-rate codecs). • RFC2833 sends DTMF with RTP packet. Users can check the RTP packet to see the DTMFs sent as well as the number pressed. •...
  • Page 46 Enable SRTP mode based on your selection from the drop-down menu. • • Enabled but Not forced SRTP Mode • Enabled and Forced • Optional The default setting is “No”. Allows users to specify the length of the SRTP calls. Available options are: •...
  • Page 47 Configures whether Symmetric RTP is used or not. Symmetric RTP means Symmetric RTP that the UA uses the same socket/port for sending and receiving the RTP stream. The default setting is "No". Configures the RTP timeout of the phone. If the phone does not receive the RTP packet within the specified RTP time, the call will be automatically RTP Timeout (s) disconnected.
  • Page 48 Hangup initiator hangs up. The default setting is “No”. Allows users to configure either the “*” or “#” keys as the “Send” key. Please Key as Send make sure the dial plan is properly configured to allow dialing * and # out. The default setting is “Pound (#)”.
  • Page 49 hold (0.0.0.0) allows user to disable the hold music sent to the other side. RFC3261 (a line) will play the hold music to the other side. The default setting is “No”. Configures the call waiting function for this account. If set to "Default", it will Enable Call Waiting be configured according to global call waiting function.
  • Page 50 { ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 } Explanation of example rule (reading from left to right): • ^1900x. – prevents dialing any number started with 1900; • <=1617>[2-9]xxxxxx – allows dialing to local area code (617) numbers by dialing7 numbers and 1617 area code will be added automatically;...
  • Page 51 could be any digit from 0 to 9. Samples: xx+ : at least 2-digit number. xx : only 2-digit number. [345]xx: 3-digit number with the leading digit of 3, 4 or 5. [6-9]xx: 3-digit number with the leading digit from 6 to 9. •...
  • Page 52 Allow SIP Notification message to perform factory reset. Allow SIP Reset The default setting is “No”. If set to “Yes”, the phone will challenge the incoming INVITE for Authenticate Incoming authentication with SIP 401 Unauthorized response. INVITE The default setting is “No”. On Hold Reminder Tone Configures to play reminder tone when the call is on hold.
  • Page 53 Keys Select the type of Eventlist to get automatically provisioned onto available Auto provision Eventlist MPKs. Whether its BLF Eventlist or Presence Eventilist. Configures BLF Call-pickup method: • Auto: The phone will do either Prefix or barge in code for BLF pickup depend on which on is set.
  • Page 54 Account x → Hidden Number Plan Hidden Number Feature If set to "Yes", incoming and outgoing number display will be handled according to hidden number plan. Hidden Number Plan List Currently, incoming and outgoing number display will be handled according to hidden number plan.

  • Page 55: Phone Settings Page Definitions

    Call Forward No Answer Configures Call Forward No Answer feature code to activate no answer call forwarding. Configures Call Forward No Answer feature code to deactivate no answer call forwarding. Target The extension the call will be forwarded to. Call Forward No Answer Defines the timeout (in seconds) before the call is forwarded on no answer.
  • Page 56 Only non-symmetric NAT routers work with STUN. The NAT IP address used in SIP/SDP messages. This field is blank at the Use NAT IP default settings. It should ONLY be used if it is required by your ITSP. Configures specific time that the account will be registered after booting up. Delay Registration Test Password Strength Only Allow password with some constraints to ensure better security.
  • Page 57 a new call. Line Mode In Calling State, each key controls a line, and the call line can be switched by pressing the key. Select the preferred default account when off-hook/on-hook dialing. When Preferred Default Account selected account is unavailable, system will fall back to use the first available account instead.
  • Page 58 hook. Defines the timeout (in seconds) for off-hook auto dial. Valid range is 0-30. If Off-hook Auto Dial Delay set to 0, it will be dialed out immediately; If set to other values, it will be dialed out after the delay. Off-hook / On-hook If configured, when the phone is in the off-hook or on-hook dialing state, it will Timeout...
  • Page 59 while a call is in progress. Configures the phone to ring instead of playing call waiting tone when handset Ring for Call Waiting or headset is used. Configures the delay for automatically answering the incoming call. Valid range Auto Answer Delay is 0 to 10 (seconds).
  • Page 60 Enable DND Available options are: • Busy (486). • Temporarily Unavailable (480). • Not found (404). • Decline (603). Default setting is “Temporarily Unavailable (480)”. Configures to override the local DND function. • If set to "Off", the local DND function is normal; •...
  • Page 61 Phone setting → Ringtone Configures ring or tone frequencies based on parameters from local telecom. Call Progresses Tones: The default value is North American standard. Frequencies should be • System Ring Tone configured with known values to avoid uncomfortable high pitch sounds. •...

  • Page 62: Network Settings Page Definitions

    “237.11.10.11:6767” • “Label” could be the description you want to use. For details, please check the “Multicast Paging User Guide” on our Website. Network Settings Page Definitions Table 11: Network Page Definitions Network Settings → Ethernet Settings Selects “IPv4 Only”, “IPv6 Only”, “Both, prefer IPv4” or “Both, prefer IPv6”. Internet Protocol The default setting is “IPv4 only”.
  • Page 63 Enter the IPv6 prefix length when Full Static is used in “Statically configured” IPv6 Prefix Length IPv6 address type. Enter the IPv6 Prefix (64 bits) when Prefix Static is used in "Statically IPv6 Prefix (64 bits) configured" IPv6 address type. DNS Server 1 Enter the DNS Server 1 for IPv6.
  • Page 64 • Password: Determines the password for the selected Wi-Fi network. • Advanced: Configures IPv4 and IPv6 modes. Network Settings → OpenVPN® Settings OpenVPN® Enable Enables/Disables OpenVPN® feature. Default is “No”. Manual Import Import the configuration file from the current computer. After importing, the Import OpenVPN®...
  • Page 65 Configures enable/disable compression. When OpenVPN® Comp-lzo Compression is enabled on the OpenVPN server, you must turn on it at the same time. Otherwise, the network will be abnormal. Default value is YES. Additional options to be appended to the OpenVPN® config file, separated by semicolons.
  • Page 66 PC to the PC port. The default setting is “Enabled”. Assigns the VLAN Tag of the PC port. The valid range is 0 – 4094. PC Port VLAN Tag The default value is 0. Assigns the priority value of the PC port. The valid range is 0 – 7. PC Port Priority Value The default value is 0.

  • Page 67: Programmable Keys Page Definitions

    noAuthUser: Users with security level noAuthnoPriv and context name as Security Level noAuth. AuthUser: Users with security level authNoPriv and context name as auth. privUser : Users with security level authPriv and context name as priv. Username for SNMPv3. SNMP Username Select the Authentication Protocol: “None”...
  • Page 68 Speed Dial. • Busy Lamp Field (BLF) Select the Account to monitor the BLF status. Enter the extension number in the Value field to be monitored. • Presence Watcher This option must be supported by a presence server, and it is tied to the “Do Not Disturb”...
  • Page 69 park/pick up the call. • LDAP Search This option is to narrow the LDAP search scope. Enter the LDAP search base in the Description field. It could be the same or different from the Base in LDAP configuration under Advanced Settings. The Base in LDAP configuration will be used if the Description field is left blank.
  • Page 70 buttons, no field dis required for configuration. • Message Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration. • Forward Set the MPK Button to perform call forwarding to the destination number configured on the “Value Field”.
  • Page 71 Allows the user to configure VPKs with modes such as Shared line, BLF and Speed Dial. Modes: None, SpeedDial, BLF, PresenceWatcher, EventlistBLF, SpeedDialViaActiveAccount, DialDTMF, VoiceMail, CallReturn, VPKs Transfer, CallPark, Intercom, LDAPSearch, Conference, MulticastPaging, CallLog, MonitoredCallPark, Menu, Information, Message, Forward, DND, Redial, MulticastListenAddress, EventListPresence, Provision, Default, SharedLine, Multicast...
  • Page 72 • Calling State Custom softkey layout when device is under CALLING state. Available softkeys: End Call, Conference. • Call Connected State Custom softkey layout when device is under CALL CONNECTED state. Available softkeys: End Call, Conference, New Call, Swap, Transfer, call park, Call record, Noise shield, BS Call Center.

  • Page 73: System Settings Page Definitions

    Configures the transfer mode to use when pressing the "Transfer" MPK. Transfer Mode via Choose from Blind Transfer, Attended Transfer or New Call, All for Programmable Keys selection. Enable Transfer via MPK with type BLF, Speed dial, etc., will perform as transfer MPK under active Non-Transfer call.
  • Page 74 The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0 MTZ+6MDT+5 This indicates a time zone with 6 hours offset with 1 hour ahead (when daylight saving) which is U.S central time. If it is positive (+) if the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian) and negative (-) if it is east.
  • Page 75 Configure the password inquiry for factory reset. If set to "Default", Password is needed when configuration via keypad menu is not Unrestricted. Factory reset If set to "Always Require Password", Password is needed no matter what security level configuration via keypad menu mode is. If set to "No Password Required", No password is needed no matter what configuration via keypad menu mode is.
  • Page 76 Sets the protocol for web interface. • HTTPS • HTTP Web Access Mode • Disabled • Both HTTP and HTTPS The default setting is “HTTP”. Web Access Control Web access control by using Whitelist or Blacklist on incoming IP addresses Web Access Control Only allow the IP address list as a whitelist or restrict the IP address list as a List...
  • Page 77 Maximum TLS Configures the maximum TLS version supported by the phone. Maximum TLS version version must be greater than or equal to minimum TLS version. SSL Certificate used for SIP Transport in TLS/TCP. SIP TLS Certificate SIP TLS Private Key SSL Private key used for SIP Transport in TLS/TCP.
  • Page 78 Password to Configures the password to lock/unlock the keypad. Lock/Unlock Configures the timeout (in seconds) of idle screen for locking keypad. Keypad Lock Timer Valid range is 0 to 3600. Defines emergency call numbers. If multiple emergency call numbers are Emergency entered, they should be separated by ','.
  • Page 79 call-using headset. ➢ When there is an active call using headset, press HEADSET button to hang up the call. ➢ When Speaker/Handset is being used in dialing/talking status, press HEADSET button to switch to headset. Press it again to hang up the call.

  • Page 80: Maintenance Page Definitions

    Enable EDRC feature, the remote party will not hear the environmental noise Enable EDRC during a call, this option can either be set to High Shielding or to Soft Feature Shielding. System Settings → TR-069 Enable TR-069 Enables TR-069 URL for TR-069 Auto Configuration Servers (ACS). ACS URL Default setting is: https://acs.gdms.cloud...
  • Page 81 Firmware Server The username for the firmware server. Username Firmware Server The password for the firmware server. Password If configured, only the firmware with the matching encrypted prefix will be Firmware File Prefix downloaded and flashed into the phone. If configured, only the firmware with the matching encrypted postfix will be Firmware file Postfix downloaded and flashed into the phone.
  • Page 82 Username Config Server The password for the HTTP/HTTPS server. Password Always Authenticate Only applies to HTTP/HTTPS. If enabled, the phone will send credentials Before Challenge before being challenged by the server. Enables your ITSP to lock configuration updates. If configured, only the Config File Prefix configuration file with the matching encrypted prefix will be downloaded and flashed into the phone.
  • Page 83 Default is Yes. DHCP Option DHCP option 66 originally was only designed for TFTP server. Later, it was extended to support an HTTP URL. GRP phones support both TFTP and Allow DHCP Option HTTP server via option 66. Users can also use DHCP option 43 vendor 43 and Option 66 specific option to do this.
  • Page 84 Default setting is “UDP”. Note: The CA certificate is required to connect with the TLS server. The URL or IP address of the syslog server for the phone to send syslog to. Note: By adding port number to the Syslog server field (i.e., Syslog Server 172.18.1.1:1000), the phone will send syslog to the corresponding port of that IP.
  • Page 85 Phone status Setup Completed Configures the Action URL to send when phone finishes setup process. Configures the Action URL to send when phone successfully registers a SIP Registered account. Unregistered Configures the Action URL to send when phone unregisters a SIP account. Configures the Action URL to send when phone fails to register a SIP Register Failed account.
  • Page 86 Disable DND Configures the Action URL to send when phone disables DND. Enable Call Forward Configures the Action URL to send when phone enables Call Forward. Disable Call Forward Configures the Action URL to send when phone disables call forward. Configures the Action URL to send when phone enables call forward always Open Forward Always function..
  • Page 87 as “abc@gmail.com” for “jid” of XMPP protocol. If it is specified, username and domain will be overridden. Notification Add Notification Event Configures the event, which will trigger an outbound notification. Configures the name of the destination where the outbound notification will Destination be sent to.

  • Page 88: Application Page Definitions

    Display Report on When enabled, the phone will display the quality report on the Web GUI. Web UI Display Report on When enabled, phone will display the quality report on LCD. Custom Display Custom report layout displayed on LCD. Layout on LCD Scheduled Tasks Working Time When enabled, the phone will display the quality report on the Web GUI.
  • Page 89 Contacts Add Contact Press Add to create a new contact. Edit Edits the contact parameters. Delete All Contacts Press to delete all contacts. Group Management Add Group Specifies Group’s name to add new group. More than 30 Groups supported. Edit Group Edits selected group.
  • Page 90 Default Search Mode Configure the default phone book search mode. Application → LDAP Obtain from UCM Server Obtain From UCM Obtain LDAP Configuration File server Manual Import Users can import an LDAP configuration file, and can also download an Manual Import example file.
  • Page 91 Selects the protocol version for the phone to send the bind requests. The LDAP Version default setting is "Version 3". Specifies the "name" attributes of each record which are returned in the LDAP search result. This field allows the users to configure multiple space separated name attributes.

  • Page 92: External Service Page Definitions

    The user can configure up to 3 XML Remote Phonebooks. Display Name Configures the entry information to be shown on phone's LCD. Configures the XML Phonebook URL. Username The user name for the phonebook. Password The password for the phonebook. Remote Phonebook Configures the Remote Phonebook download Interval (in minutes).
  • Page 93 GRP260x specify the IP address of the peered GDS37XX. When using Registration scenario and both GRP260x and GDS37XX are registered on the same SIP server, specify the SIP extension of the GDS37XX on “System Number” field on GXP16XX. The “Access Password” on GRP260x should be matching “Remote PIN to Open the door”...
  • Page 94 The maximum contacts that can be downloaded for each BroadSoft XSI server directory. The valid range is from 0 to 2000. If set to 0, the server's Broadsoft Contacts default contact limit will be used. If the total contact records returned by the Download Limitation server is larger than this limit then it will not be downloaded, and the device will be limited to remote search.
  • Page 95 features on the phone. If keep the Name box blank, the phone will use the default name “Missed” for it. • Placed Call Log Enable/Disable and rename the BroadWorks Xsi Placed Call Log features on the phone. If keep the Name box blank, the phone will use the default name “Outgoing”...

  • Page 96: Nat Settings

    NAT SETTINGS If the devices are kept within a private network behind a firewall, we recommend using STUN Server. The following settings are useful in the STUN Server scenario: • STUN Server Under Settings→General Settings, enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field.

  • Page 97: Packet Capture

    PACKET CAPTURE GRP260X embedded with packet capture function. related options under Maintenance→System Diagnosis → Packet Capture. Figure 6: Packet Capture in Idle User can also define whether RTP packets will be captured or not from With RTP Packets option. When the capture configuration is set, press Start button to start packet capture. The Status will become RUNNING while capturing, as showed in Figure 7: Packet Capture when running.

  • Page 98: Upgrading And Provisioning

    UPGRADING AND PROVISIONING Unified Firmware The GRP2601 / GRP2601P / GRP2602 / GRP2602P /GRP2602W / GRP2603 / GRP2603P / GRP2604 / GRP2604P support unified firmware for all GRP260X models. Unified Firmware Figure 8: GRP260X Unified Firmware Firmware Upgrade The GRP260X series can be upgraded via TFTP / FTP / FTPS / HTTP / HTTPS by configuring the URL/IP Address for the TFTP / HTTP / HTTPS / FTP / FTPS server and selecting a download method.

  • Page 99: Upgrade Via Web Gui

    Examples of valid URLs: firmware.grandstream.com/BETA fw.mycompany.com Upgrade via Web GUI Open a web browser on PC and enter the IP address of the phone. Then, login with the administrator username and password. Go to Maintenance→Upgrade and Provisioning page, enter the IP address or the FQDN for the upgrade server in "Firmware Server Path"...

  • Page 100: Custom Ringtones Provisioning

    6. Update the changes and reboot the phone. End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. Custom Ringtones Provisioning The custom ringtones can be provisioned fron the link configured under the firmware server path, up to 6 ringtones can be customized.

  • Page 101: Figure 10: Config File Download

    If this file is not available, the phone will issue a request to download the generic “cfg.xml” file. The configuration file name should be in lower case letters, If not found, the phone will request a file named “dev[MacAddress].cfg” where "MacAddress" is the MAC address of the device, With this provision file, users are able to provision the device with both Pvalues and aliases.
  • Page 102 If the p-values listed below are changed while managing configuration on web UI or LCD, the provision process will be triggered: * 192 -- Firmware upgrade server * 232 -- Firmware prefix * 233 -- Firmware postfix * 6767 -- Firmware Upgrade Via * 6768 -- Firmware HTTP/HTTPS Username * 6769 -- Firmware HTTP/HTTPS Password * 237 -- Config upgrade Server...

  • Page 103: No Touch Provisioning

    Users can configure the phone to get all the needed certificates during boot up. Instead of putting the certificate/key content in text directly from the Web interface or uploading them manually, they can choose to provision them from the configuration file by putting the URL in the Pvalue field of each certificate and/or key.

  • Page 104: Restore Factory Default Settings

    RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Restore Factory Settings using LCD menu Please follow the instructions below to reset the phone: 1.

  • Page 105: Experiencing Grp260X

    EXPERIENCING GRP260X Please visit our website: https://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation, and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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