HP Brio 8500 User Manual page 49

External Communications Aren't Working...
My MS-DOS
program can't find
the modem. What do
I do?
I can't dial /
there's no dial tone.
I can't receive a fax.
Which 56K
technology do I use
(K56 Flex or X2)? My
Internet access
configuration
requires this.
MS-DOS programs and games are not supported by your
Windows modem. You need to upgrade your MS-DOS
program to a Windows one. Note also that Windows 3.1
programs may also require an upgrade to a newer
release.
• Perhaps your telephone line is not connected cor-
rectly. Check that you have connected the cables cor-
rectly. You can also connect a standard handset to the
wall socket to check whether you have a standard dial
tone.
• You may, however, have a conflict between the PBX
(Private Branch eXchange) and your modem. Solve
this by connecting the modem to a phone line that
comes directly from the telephone operator. By doing
this you also benefit by having maximum speed.
It is likely that your Inbox on your HP Brio PC is not
active or that the auto-answer option is not enabled.
Make sure your HP Brio PC is set up to receive faxes.
1
Select Communicate and Share in the HP Brio Center.
2
Select Enable/Disable Fax Reception.
3 Configure your fax reception settings.
4
Minimize the Inbox
To determine the technology used by your modem:
1
Run the Diagnostic Toolkit — Start Menu
PC Doctor
2
Select System Information
3 Double-click on Modem Information. The Modem
Information table shows you your modem's
technology.
Fixing Problems and Getting Support
PC Doctor for Windows.
Questions & Answers
Programs
41