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HP Pavilion DV6-6C User Manual

Hp pavilion dv6-6c: user guide
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Summary of Contents for HP Pavilion DV6-6C

  • Page 1: User Guide

    User Guide HP Notebook...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Creating a wireless connection ... 19 Identifying wireless and network status icons ... 19 Turning wireless devices on or off ... 20 Using HP Connection Manager (select models only) ... 20 Using operating system controls ... 20 Using a WLAN ... 20...
  • Page 6 Setting up a new WLAN network ... 22 Using Bluetooth wireless devices ... 24 Bluetooth and Internet Connection Sharing (ICS) ... 24 Connecting to a wired network ... 24 Connecting to a local area network (LAN) (select models only) ... 24 5 Pointing devices and keyboard ...
  • Page 7 Using the power meter ... 45 Using power plans ... 45 Setting password protection on wakeup ... 46 Using HP Power Manager (select models only) ... 46 Using battery power ... 47 Finding battery information ... 47 Using Battery Check ... 47 Displaying the remaining battery charge ...
  • Page 8 Handling drives ... 56 Using hard drives ... 57 Improving hard drive performance ... 57 Using HP 3D DriveGuard (select models only) ... 58 Adding or replacing a hard drive ... 60 Removing the hard drive ... 60 Installing a hard drive ... 62 Using optical drives (select models only) ...
  • Page 9 Installing critical security updates ... 76 Installing an optional security cable ... 76 Using the fingerprint reader (select models only) ... 77 12 Backup and recovery ... 78 Restoring the system ... 79 Creating restore media ... 79 Performing a system recovery ... 80 Using the dedicated recovery partition (select models only) ...
  • Page 10 Appendix D Updating programs and drivers ... 98 Appendix E Electrostatic Discharge ... 99 Appendix F Specifications ... 100 Input power ... 100 DC plug of external HP power supply ... 100 Operating environment ... 101 Appendix G Using SoftPaq Download Manager ... 102 Index ... 104...

  • Page 11: Introduction

    Introduction This guide contains details about your computer's components, such as ports and jacks. It describes multimedia and other features. And it provides important security, backup, and recovery information. NOTE: Some of the features described in this guide may not be available on your computer. Important first steps After you set up and register the computer, it is important to take the following steps: Set up your wired or wireless network.

  • Page 12: Finding Information

    Resource Instructions for setting up the computer User Guide To access this guide: Select Start > All Programs > HP Help and Support > HP Documentation. Help and Support To access Help and Support, select Start > Help and Support.
  • Page 13 *You can find the expressly provided HP Limited Warranty applicable to your product located with the electronic guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments...

  • Page 14: Getting To Know Your Computer

    Getting to know your computer TouchPad Component TouchPad light TouchPad on/off button TouchPad zone Left TouchPad button TouchPad accent light Right TouchPad button Chapter 2 Getting to know your computer Description ● On: The TouchPad is off. ● Off: The TouchPad is on. Turns the TouchPad on or off.

  • Page 15: Lights

    Lights Component Caps lock light Power light Mute light Wireless light TouchPad light TouchPad accent light Fingerprint reader light (select models only) Description On: Caps lock is on. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ●...

  • Page 16: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Power button Speakers (2) Chapter 2 Getting to know your computer Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
  • Page 17 When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the Web browser. QuickWeb allows you to browse the Internet, communicate with Skype, and explore other HP QuickWeb programs.

  • Page 18: Keys

    Keys Component Windows logo key Windows applications key Integrated numeric keypad num lock Action keys Chapter 2 Getting to know your computer Description Displays system information when pressed in combination with the Executes frequently used system functions when pressed in combination with the Displays the Windows Start menu.

  • Page 19: Front

    Front Component Digital Media Slot Speakers (2) (select models only) Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Produce sound.

  • Page 20: Right Side

    Off: The computer is off or in Hibernation. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer Using HP 3D DriveGuard (select models only) on page Connect optional USB devices.

  • Page 21: Left Side

    Left side Component Vent External monitor port HDMI port RJ-45 (network) jack USB ports (2) Audio-in (microphone) jack Audio-out (headphone) jacks (2) Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Display

    Display Component WLAN antennas (2)* Internal microphones (2) Webcam light Webcam *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

  • Page 23: Rear

    Rear Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear...

  • Page 24: Bottom

    Bottom Component Battery bay Battery release latch Vents (6) Hard drive bay, wireless compartment, and memory module compartment Chapter 2 Getting to know your computer Description Holds the battery. Releases the battery from the battery bay, and releases the hard drive/memory module compartment cover. Enable airflow to cool internal components.

  • Page 25: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Serial number label—Provides important information, including the following: Component Product name Serial number Product part number Warranty period Model description Have this information available when you contact customer support.

  • Page 26: Hp Quickweb (Select Models Only)

    You can also make long-distance phone calls to land lines. ● Widgets—Start using widgets for news, weather, social networking, stocks, a calculator, sticky notes, and more. You can also use Widget Manager to add more widgets to the HP QuickWeb Home screen. NOTE: For additional information about using HP QuickWeb, refer to the HP QuickWeb software Help.

  • Page 27: Starting Hp Quickweb

    Starting HP QuickWeb ▲ To start HP QuickWeb, press the QuickWeb button when the computer is off or in Hibernation. The following table explains the different behaviors of the QuickWeb button. Button QuickWeb button NOTE: For more information, refer to the HP QuickWeb software Help.

  • Page 28: Networking

    Networking Your computer supports two types of Internet access: ● Wireless—Refer to ● Wired—Refer to NOTE: You must set up Internet service before you can connect to the Internet. Using an Internet service provider Before you can connect to the Internet, you must establish an account with an Internet service provider (ISP).

  • Page 29: Creating A Wireless Connection

    Network (disabled/ disconnected) Description Opens HP Connection Manager, which enables you to create and manage WLAN, WWAN (select models only), and Bluetooth connections. Indicates that one or more network devices are connected to the network. Indicates that all network devices are disabled in Windows Control Panel.

  • Page 30: Turning Wireless Devices On Or Off

    Turning wireless devices on or off You can use the wireless key or HP Connection Manager (select models only) to turn on and turn off wireless devices. Refer to location of the wireless key on your computer. To turn off wireless devices using HP Connection Manager: Right-click the HP Connection Manager icon in the notification area, at the far right of the ▲...

  • Page 31: Connecting To An Existing Wlan

    Connecting to an existing WLAN To connect to an existing WLAN: Be sure that the WLAN device is on. (Refer to Click the network icon in the notification area, at the far right of the taskbar. Select your WLAN from the list. Click Connect.

  • Page 32: Setting Up A New Wlan Network

    Setting up a new WLAN network Required equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) (2) ● Your new wireless computer (3) NOTE: Some modems have a built-in wireless router.

  • Page 33: Roaming To Another Network

    Wi-Fi Protected Access II (WPA2) ◦ Wired Equivalent Privacy (WEP) NOTE: HP recommends that you select WPA2, which is the most advanced of the three encryption protocols. The use of WEP encryption is not recommended, because it can be overcome with little effort. ●...

  • Page 34: Using Bluetooth Wireless Devices

    Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet. When two or more computers are...
  • Page 35 Plug the other end of the network cable into a network wall jack (2) or router. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. Connecting to a wired network...

  • Page 36: Pointing Devices And Keyboard

    Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows®...

  • Page 37: Turning The Touchpad Off Or On

    Turning the TouchPad off or on To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button. NOTE: The TouchPad light is off when the TouchPad is on. The TouchPad light and onscreen display icons indicate the TouchPad status when the TouchPad is turned off or on.

  • Page 38: Navigating

    Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Chapter 5 Pointing devices and keyboard...

  • Page 39: Using Touchpad Gestures

    Using TouchPad gestures The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: Select Start >...

  • Page 40: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed.

  • Page 41: Rotating

    Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock.

  • Page 42: Using The Keyboard

    Using the keyboard Using the action keys An action key performs an assigned function. The icon on each of the through keys illustrates the assigned function for that key. To use an action key function, press and hold the key. The action key feature is enabled at the factory.

  • Page 43: Using The Hotkeys

    Icon Using the hotkeys A hotkey is a combination of the (4). To use a hotkey: ▲ Briefly press the Function Display system information. Description Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. key (1) and either the key, and then briefly press the second key of the hotkey combination.

  • Page 44: Using The Keypad

    Function Control the bass settings (select models only). Turn the TouchPad accent light on or off. Using the keypad The computer includes integrated numeric keypad. The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. Using the integrated numeric keypad Component num lock...

  • Page 45: Multimedia And Other Features

    Multimedia and other features Your computer includes the following: ● Four integrated speakers and a subwoofer ● Two integrated microphones ● Integrated webcam ● Preinstalled multimedia software ● Multimedia keys Using the media activity controls Your computer has media action keys that allow you to play, pause, fast forward, or rewind a media file.

  • Page 46: Adjusting The Volume

    Adjusting the volume You can adjust the volume using the volume keys. Refer to more information. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices.

  • Page 47: Using Beats Audio (Select Models Only)

    Using Beats Audio (select models only) Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default. To enable or disable the Beats Audio bass settings: ● Press fn+b.

  • Page 48: Video

    Video Your computer has the following external video ports: ● ● HDMI The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. ▲...

  • Page 49: Hdmi

    HDMI The HDMI (High Definition Multimedia Interface) port connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately).

  • Page 50: Intel Wireless Display (Select Models Only)

    Intel Wireless Display (select models only) Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience wireless display, a wireless TV adapter (purchased separately) and an Intel graphics card are required. For details about using the wireless TV adapter, refer to the manufacturer's instructions. NOTE: Be sure that wireless is enabled on your computer before using the wireless display.

  • Page 51: Power Management

    Power management Inserting or removing the battery NOTE: For additional information on using the battery, refer to Inserting the battery Turn the computer upside down on a flat surface, with the battery bay toward you. Align the battery (1) with the outer edge of the battery bay. Rotate the battery (2) into the battery bay until it is seated.

  • Page 52: Removing The Battery

    Removing the battery CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery. Turn the computer upside down on a flat surface.

  • Page 53: Shutting Down The Computer

    Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ●...

  • Page 54: Initiating And Exiting Sleep

    NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation. Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a period of inactivity when running on battery power or on external power.

  • Page 55: Using The Power Meter

    Using the power meter The power meter is located in the notification area, at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the power meter icon.

  • Page 56: Setting Password Protection On Wakeup

    The following power plans are available: ● Power saver ● HP Recommended ● High performance To start Power Manager when Windows is running: ▲ Select Start > Control Panel > Hardware and Sound > HP Power Manager. Chapter 7 Power management...

  • Page 57: Using Battery Power

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.

  • Page 58: Displaying The Remaining Battery Charge

    Displaying the remaining battery charge ▲ Move the pointer over the power meter icon in the notification area, at the far right of the taskbar. Maximizing battery discharge time Battery discharge time varies depending on the features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades.

  • Page 59: Resolving A Low Battery Level

    ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available Turn off the computer or initiate Hibernation. Replace the discharged battery with a charged battery.

  • Page 60: Disposing Of A Used Battery

    If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP Web site for more information about ordering a replacement battery.

  • Page 61: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: Shut down the computer.

  • Page 62: External Cards And Devices

    External cards and devices Using Digital Media Slot cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, refer to Inserting a digital card CAUTION:...

  • Page 63: Removing A Digital Card

    Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions.

  • Page 64: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section.

  • Page 65: Using Optional External Devices

    Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged.

  • Page 66: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

  • Page 67: Using Hard Drives

    You may want to set it to run during the night or at another time when you do not need access to your computer. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 68: Using Hp 3D Driveguard (Select Models Only)

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.

  • Page 69: Using Hp 3D Driveguard Software

    The HP 3D DriveGuard software can be enabled or disabled by an Administrator. NOTE: Depending on your user privileges, you may be unable to enable or disable HP 3D DriveGuard. Privileges for non-Administrator users can be changed by members of an Administrator group.

  • Page 70: Adding Or Replacing A Hard Drive

    Adding or replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 71 Lift the hard drive (3) out of the hard drive bay. Adding or replacing a hard drive...

  • Page 72: Installing A Hard Drive

    Installing a hard drive Insert the hard drive (1) into the hard drive bay. Replace the 4 screws (2) on the hard drive. Connect the hard drive cable (3) to the computer. Replace the hard drive cover: With the battery bay toward you, position the hard drive cover (1) at a 45-degree angle from the surface of the computer so that the tabs on the underside of the cover align with the matching slots on the computer.
  • Page 73 Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Adding or replacing a hard drive...

  • Page 74: Using Optical Drives (Select Models Only)

    Using optical drives (select models only) Optical drives include the following: ● ● ● Blu-ray (BD) Identifying the installed optical drive ▲ Select Start > Computer. A list of all the devices installed in your computer, including your optical drive, is displayed. Inserting an optical disc Turn on the computer.

  • Page 75: Removing An Optical Disc

    Removing an optical disc There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops.

  • Page 76: When The Disc Tray Fails To Open Normally

    When the disc tray fails to open normally Insert the end of a paper clip (1) into the release access in the front bezel of the drive. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops.

  • Page 77: Sharing Optical Drives

    Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network.

  • Page 78: 10 Memory Modules

    10 Memory modules Adding or replacing memory modules The computer has two memory module slots. The memory module slots are located on the bottom of the computer under the hard drive cover. The memory capacity of the computer can be upgraded by adding a memory module or replacing the existing memory module in one of the memory module slots.
  • Page 79 Slide the battery release latch (1) until the cover is released, and then lift up and remove the cover (2). If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up.
  • Page 80 Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Align the notched edge (1) of the memory module with the tab in the memory module slot. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module into the memory module slot (2) until it is seated.
  • Page 81 Gently press the cover (2) down, applying pressure to both the left and right edges of the cover, until it snaps into place. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Adding or replacing memory modules...

  • Page 82: 11 Security

    11 Security Protecting the computer Standard security features provided by the Windows® operating system and the non-Windows Setup Utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents, but they may not deter software attacks or prevent the computer from being mishandled or stolen.

  • Page 83: Setting Passwords In Windows

    NOTE: To reduce the risk of being locked out of the computer, record each password and store it in a secure place. You can use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. You can also use the same password for more than one Setup Utility (BIOS) feature. For additional information about Windows passwords, such as screen-saver passwords, select Start >...

  • Page 84: Managing An Administrator Password

    Password Power-on password* *For details about each of these passwords, refer to the following topics. Managing an administrator password To set, change, or delete this password, follow these steps: Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”...

  • Page 85: Managing A Power-On Password

    Managing a power-on password To set, change, or delete this password, follow these steps: Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10.

  • Page 86: Installing Critical Security Updates

    There are two types of firewalls to consider: ● Host-based firewalls—Software that protects only the computer it is installed on. ● Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network. When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria.

  • Page 87: Using The Fingerprint Reader (Select Models Only)

    Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key. Remove the key and keep it in a safe place. Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account with a password on the computer.

  • Page 88: 12 Backup And Recovery

    12 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed. This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ●...

  • Page 89: Restoring The System

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive so that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 90: Performing A System Recovery

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 91: Restoring Using The Restore Media

    – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. Press at system bootup.

  • Page 92: Using Windows Backup And Restore

    You can back up your information to an optional external hard drive, a network drive, or discs. Back up your system at the following times: ● At regularly scheduled times TIP: Set reminders to back up your information periodically. ● Before the computer is repaired or restored ●...

  • Page 93: Using Windows System Restore Points

    Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.

  • Page 94: Setup Utility (Bios) And System Diagnostics

    13 Setup Utility (BIOS) and System Diagnostics Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 95: Navigating And Selecting In Setup Utility (Bios)

    Navigating and selecting in Setup Utility (BIOS) To navigate and select in Setup Utility (BIOS), follow these steps: Turn on or restart the computer, and then press Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter.

  • Page 96: Exiting Setup Utility (Bios)

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 97: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 98: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. Depending on your computer, the following diagnostic tests may be available in System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 99: Appendix A Troubleshooting And Support

    If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ●...

  • Page 100: The Computer Is On But Not Responding

    The computer is on but not responding If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedures in the sequence provided: CAUTION: Emergency shutdown procedures result in the loss of unsaved information. ●...

  • Page 101: The Optical Disc Tray Does Not Open For Removal Of A Disc

    ● Be sure that the wireless router or access point is properly connected to its power adapter and the DSL or cable modem, and that the lights are on. ● Disconnect and then reconnect all cables, and turn the power off and then back on. NOTE: For more information on wireless technology, refer to the relevant help topics and Web site links in Help and Support.

  • Page 102: The Computer Does Not Detect The Disc Drive

    The computer does not detect the disc drive If Windows does not detect an installed device, the device driver software might be missing or corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the Device Manager utility by: Removing any discs from the optical drive.

  • Page 103: The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion

    Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you might see a warning message asking if you want to continue. If this message appears, click No. After clicking No, the computer might: ◦ Resume playback. ◦ Close the playback window in the multimedia program. To return to playing the disc, click the Play button in your multimedia program.

  • Page 104: Contacting Customer Support

    If the information provided in this user guide or in Help and Support does not address your questions, you can contact customer support at: http://www.hp.com/go/contactHP NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html. At this location, you have the following choices: ●...

  • Page 105: Appendix B Cleaning Your Computer

    Cleaning your computer Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display. Cleaning the sides and cover To clean and disinfect the sides and cover, use a soft microfiber cloth or a static-free cloth without oil (such as a chamois) moistened with an alcohol-free glass cleaner or use an acceptable germicidal disposable wipe.

  • Page 106: Appendix C Traveling With The Computer

    “FRAGILE.” ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments.
  • Page 107 hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary.

  • Page 108: Appendix D Updating Programs And Drivers

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available.

  • Page 109: Appendix E Electrostatic Discharge

    Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 110: Appendix F Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 111: Operating Environment

    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F 10% to 90%...

  • Page 112: Appendix G Using Softpaq Download Manager

    SoftPaq Download Manager is available on the HP Web site. To use SoftPaq Download Manager to download SoftPaqs, you must first download and install the program. Go to the HP Web site at http://www.hp.com/go/sdm, and follow the instructions to download and install SoftPaq Download Manager.
  • Page 113 Select from the list of available SoftPaqs, and then click Download Only if you have many SoftPaqs to download, because the SoftPaq selection and Internet connection speed determine how long the download process will take. If you want to download only one or two SoftPaqs and have a high-speed Internet connection, click Download &...

  • Page 114: Index

    49 creating a wireless connection 19 critical battery level 43, 48 critical security updates, installing 76 CyberLink PowerDVD 40 DC plug of external HP power supply 100 digital card inserting 52 removing 53 supported formats 52 Digital Media Slot, identifying 9...
  • Page 115 5 firewall software 23, 75 flicking TouchPad gesture 31 fn key, identifying 8, 33 hard drive external 55 HP 3D DriveGuard 58 installing 62 removing 60 hard drive bay, identifying 14 hard drive light 10 HDMI configuring audio 39...
  • Page 116 10 SoftPaqs, downloading 102 software CyberLink PowerDVD 40 Disk Cleanup 57 Disk Defragmenter 57 HP 3D DriveGuard 59 HP Connection Manager 20 speakers, identifying 9 storing a battery 49 supported discs 79 system information hotkey 33 system information, displaying 85...
  • Page 117 troubleshooting burning discs 93 computer is unable to start up 89 computer on but not responding 90 computer screen is blank 89 computer unusually warm 90 disc play 92 external device 90 optical disc tray 91 optical drive detection 92 software functioning abnormally 89 wireless network connection...

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