Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP G72-B50
Summary of Contents for HP G72-B50
- Page 1 Notebook PC User Guide...
- Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Identifying wireless and network status icons ... 14 Using the wireless controls ... 14 Using the wireless action key ... 14 Using HP Wireless Assistant ... 15 Using operating system controls ... 15 Using a WLAN ... 16 Setting up a WLAN ... 16 Protecting your WLAN ... - Page 6 Current network security codes are unavailable ... 21 WLAN connection is very weak ... 22 Cannot connect to the wireless router ... 22 Using the modem (select models only) ... 23 Connecting a modem cable ... 23 Connecting a country-specific modem cable adapter ... 24 Selecting a location setting ...
- Page 7 5 Power management Setting power options ... 47 Using power-saving states ... 47 Using the battery meter ... 49 Using power plans ... 49 Setting password protection on wakeup ... 50 Using external AC power ... 51 Connecting the AC adapter ... 52 Testing an AC adapter ...
- Page 8 CD-R discs ... 68 CD-RW discs ... 68 DVD±R discs ... 68 DVD±RW discs ... 68 LightScribe DVD+R discs ... 69 Blu-ray Disc (BD) ... 69 Obtaining the latest HP device drivers ... 77 Obtaining the latest Windows device drivers ... 78...
- Page 9 8 Adding or replacing a memory module 9 Security Protecting the computer ... 92 Using passwords ... 93 Setting passwords in Windows ... 93 Setting passwords in Setup Utility ... 93 Using antivirus software ... 96 Using firewall software ... 96 Installing critical security updates ...
- Page 10 Performing a recovery ... 112 Recovering from the recovery discs ... 112 Recovering from the dedicated recovery partition (select models only) ... 112 Index ... 113 When to create restore points ... 111 Create a system restore point ... 111 Restore to a previous date and time ...
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Page 11: Features
Features Identifying hardware To see a list of hardware installed in the computer: Select Start > Control Panel > System and Security. Then in the System area, click Device ▲ Manager. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows ®... -
Page 12: Components
Components Top components TouchPad Component TouchPad off indicator TouchPad zone Left TouchPad control Right TouchPad control There is an unmarked scroll zone inside the right edge of the TouchPad. To scroll up and down using the TouchPad vertical scroll zone, slide your finger up or down along the right edge of the TouchPad. For more information about TouchPad features, see Chapter 1 Features Description... -
Page 13: Lights
Lights NOTE: Your computer may look slightly different from the illustration in this section. Component TouchPad light Caps lock light Power light Wireless light num lk light Description ● Off: TouchPad is enabled. ● Amber: TouchPad is disabled. To switch the Touchpad on and off, quickly double-tap the Touchpad light. -
Page 14: Button And Speakers
Button and speakers NOTE: Your computer may look slightly different from the illustration in this section. Component Power button Speakers (2) Chapter 1 Features Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. -
Page 15: Keys
Keys NOTE: Your computer may look slightly different from the illustration in this section. Component Windows logo key Windows applications key Integrated numeric keypad keys Action keys For more information about using action keys, see Description Displays system information when pressed in combination with the key. -
Page 16: Right-Side Components
Right-side components NOTE: Your computer may look slightly different from the illustration in this section. Component Optical drive Optical drive light on release button USB port RJ-11 (modem) jack (select models only) AC adapter light Power connector Security cable slot Chapter 1 Features Description Reads optical discs and, on select models, also writes to optical... -
Page 17: Left-Side Components
Left-side components NOTE: Your computer may look slightly different from the illustration in this section. Component External monitor port Vent HDMI port (select models only) Network connection light RJ-45 (network) jack Network activity light USB ports (2) Audio-in (microphone) jack Audio-out (headphone) jack (10) Digital Media Slot (select models only) -
Page 18: Bottom Components
Bottom components Component Battery bay Vents (4) Battery release latch Hard drive bay Memory module compartment Chapter 1 Features Description Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. -
Page 19: Display Components
Display components Component Internal microphone Webcam (select models only) Webcam light (select models only) Wireless antennas Your computer model has two antennas that send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. Description Records sound. - Page 20 NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Chapter 1 Features...
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Page 21: Additional Hardware Components
Additional hardware components Component Power cord* AC adapter Battery *Power cords vary in appearance by country or region. Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not plugged into external power. -
Page 22: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. ● Integrated regulatory, wireless certification, and service tag label—Provides regulatory information about the computer, wireless certification information, and the computer model number, serial number, and warranty information. -
Page 23: Wireless, Local Area Network, And Modem
Wireless, local area network, and modem Using wireless devices Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. -
Page 24: Identifying Wireless And Network Status Icons
Network (disabled/ Indicates that one or more network drivers are installed, but no disconnected) wireless connections are available (or all wireless network devices are turned off by the wireless action key [f12] or HP Wireless Assistant). -
Page 25: Using Hp Wireless Assistant
Using HP Wireless Assistant A wireless device can be turned on or off using HP Wireless Assistant. If a wireless device is disabled in Setup Utility, it must be reenabled in Setup Utility before it can be turned on or off using Wireless Assistant. -
Page 26: Using A Wlan
Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ●... -
Page 27: Protecting Your Wlan
Protecting your WLAN Because the WLAN standard was designed with only limited security capabilities—basically to foil casual eavesdropping rather than more powerful forms of attack—it is essential to understand that WLANs are vulnerable to well-known and well-documented security weaknesses. WLANs in public areas, or “hotspots,” like coffee shops and airports may not provide any security. New technologies are being developed by wireless manufacturers and hotspot service providers that make the public environment more secure and anonymous. -
Page 28: Connecting To A Wlan
Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on (the wireless light is white). If the wireless light is amber, press the wireless action key (f12). Click the network icon in the notification area, at the far right of the taskbar. Select your WLAN from the list. -
Page 29: Using Bluetooth Wireless Devices (Select Models Only)
Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet. When two or more computers are connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers may not be able to connect to the Internet using the Bluetooth network. -
Page 30: Troubleshooting Wireless Connection Problems
Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ●... -
Page 31: Network Icon Is Not Displayed
To get the latest version of the WLAN device software for your computer, follow these steps: Open your web browser, and then go to http://www.hp.com/support. Select your country or region. Click the option for software and driver downloads, and then enter your computer model number in the search box. -
Page 32: Wlan Connection Is Very Weak
WLAN connection is very weak If the connection is very weak, or if your computer cannot make a connection to a WLAN, minimize interference from other devices, as follows: ● Move your computer closer to the wireless router or access point. ●... -
Page 33: Using The Modem (Select Models Only)
Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (included with select models only). In some countries, a country-specific modem cable adapter (included with select models only) is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem. -
Page 34: Connecting A Country-Specific Modem Cable Adapter
Connecting a country-specific modem cable adapter Telephone jacks vary by country. To use the modem and the modem cable (included with select models only) outside the country in which you purchased the computer, you must obtain a country-specific modem cable adapter (included with select models only). To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: Plug the modem cable into the modem jack (1) on the computer. -
Page 35: Adding New Locations When Traveling
Adding new locations when traveling By default, the only location setting available to the modem is a location setting for the country in which you purchased the computer. As you travel to different countries, set the internal modem to a location setting that meets the operating standards of the country in which you are using the modem. -
Page 36: Solving Travel Connection Problems
Solving travel connection problems If you experience modem connection problems when using the computer outside of the country in which you purchased it, try the following suggestions. ● Check the telephone line type. The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line. -
Page 37: Connecting To A Local Area Network
Clear the check box for Wait for dial tone before dialing. Click OK twice. Connecting to a local area network Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. -
Page 38: Pointing Devices And Keyboard
Pointing devices and keyboard Using the TouchPad The following illustration and table describe the computer TouchPad. Component TouchPad off indicator TouchPad zone Left TouchPad button Right TouchPad button Chapter 3 Pointing devices and keyboard Description When lit, indicates that the TouchPad is turned off. Moves the pointer and selects or activates items on the screen. -
Page 39: Turning The Touchpad On And Off
Turning the TouchPad on and off When the TouchPad zone is active, the light is off. To turn the TouchPad on and off, quickly double-tap the TouchPad off indicator. To move the pointer, slide your finger across the TouchPad surface in the direction you want the pointer to go. -
Page 40: Scrolling
Scrolling Scrolling is useful for moving up or down on a page or image. To scroll, place two fingers on the TouchPad and drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. Pinching Pinching allows you to zoom in or out on items such as PDFs, images, and photos. -
Page 41: Rotating
Rotating Rotating allows you to rotate items such as photos and pages. To rotate, anchor your thumb on the TouchPad, and then move your forefinger in a semicircular motion around your thumb. Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. - Page 42 Function Action key or hotkey fn+esc Press BIOS (basic input-output system) version number. Press and computer, answers to questions, tutorials, and updates to your computer. Help and Support also provides checkups for computer functionality, automated and interactive troubleshooting, repair solutions, system recovery procedures, and links to support. Press and hold Press and hold Press...
- Page 43 Function Action key or hotkey Press to mute or restore speaker sound. Press to turn the wireless feature on or off. NOTE: This key does not establish a wireless connection. To establish a wireless connection, a wireless network must also be set up. For more information on using the application quick-launch keys, see (2) through (6) in on page Keys...
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Page 44: Cleaning The Touchpad And Keyboard
Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. -
Page 45: Multimedia
Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures. Your computer may include the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ●... -
Page 46: Identifying Your Multimedia Components
Identifying your multimedia components NOTE: Your computer may look slightly different from the illustration in this section. Component Internal microphone Webcam (select models only) Webcam light (select models only) Volume down action key (f9) Volume up action key (f10) Volume mute action key (f11) Audio-out (headphone) jack Chapter 4 Multimedia Description... -
Page 47: Adjusting The Volume
Component Audio-in (microphone) jack Speaker grill Adjusting the volume You can adjust the volume using the following controls: ● Action keys: ◦ Press ◦ Press and hold ◦ Press and hold ● Windows volume control: Click the Speakers icon in the notification area, at the far right of the taskbar. Increase or decrease the volume by moving the slider up or down. -
Page 48: Using The Media Activity Functions
Using the media activity functions The media activity action keys control the play of an audio CD, DVD, or BD (Blu-ray Disc) in the optical drive. Using the media activity action keys When an audio CD, DVD, or BD is not playing, press When an audio CD, DVD, or BD is playing, use the following action keys: ●... -
Page 49: Multimedia Software
Multimedia software Your computer includes preinstalled multimedia software that allows you to play music, watch movies, and view pictures. The following sections provide details about CyberLink PowerDVD and other preinstalled multimedia software. Using CyberLink PowerDVD software CyberLink PowerDVD turns your computer into a mobile entertainment center. With CyberLink PowerDVD, you can enjoy music and DVD movies. -
Page 50: Audio
Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers. ● Record sound using the internal microphone or connect an external microphone. ● Download music from the Internet. ●... -
Page 51: Video
NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware and Sound > Sound. Video Your computer enables you to use a variety of video features: ●... -
Page 52: Connecting An Hdmi Device (Select Models Only)
Connecting an HDMI device (select models only) Select computer models include an HDMI (High Definition Multimedia Interface) port. The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. The computer can support one HDMI device connected to the HDMI port, while simultaneously supporting an image on the computer display or any other supported external display. -
Page 53: Configuring Audio For Hdmi (Select Models Only)
Configuring audio for HDMI (select models only) To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port on your computer. Then configure the default audio playback device as follows: Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. -
Page 54: Optical Drive
Optical drive An optical drive, such as a DVD-ROM drive, plays optical discs (CDs and DVDs). These discs store information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs. Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM Drive, it can also read Blu-ray discs. -
Page 55: Webcam (Select Models Only)
Webcam (select models only) Your computer may include an integrated webcam, located at the top of the display. The webcam is an input device that allows you to capture and share video. Preinstalled CyberLink YouCam software provides new features that expand the webcam experience. To use the webcam and CyberLink YouCam software, select Start >... - Page 56 ● Hue—Controls the aspect of color that distinguishes it from another color (what makes a color red, green, or blue). Hue is distinct from saturation, which measures the intensity of the hue. ● Saturation—Controls the strength of color in the final image. A higher saturation setting creates a bolder image;...
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Page 57: Power Management
Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you exit Sleep faster than exiting Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates Hibernation. -
Page 58: Initiating And Exiting Sleep
Initiating and exiting Sleep The system is set at the factory to initiate Sleep after 15 minutes of inactivity when running on battery power and 30 minutes of inactivity when running on external power. Power settings and timeouts can be changed using Power Options in Windows® Control Panel. With the computer on, you can initiate Sleep in any of the following ways: ●... -
Page 59: Using The Battery Meter
Using the battery meter The battery meter is located in the notification area, at the far right of the taskbar. The battery meter allows you to quickly access power settings, view remaining battery charge, and select a different power plan. ●... -
Page 60: Setting Password Protection On Wakeup
Change the settings as needed. To change additional settings, click Change advanced power settings, and then make your changes. Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: Select Start >... -
Page 61: Using External Ac Power
External AC power is supplied through one of the following devices: WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. ● Approved AC adapter ●... -
Page 62: Connecting The Ac Adapter
Connecting the AC adapter WARNING! To reduce the risk of electric shock or damage to the equipment: Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). -
Page 63: Testing An Ac Adapter
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power light is off. To test the AC adapter: Remove the battery from the computer. -
Page 64: Using Battery Power
● Information on battery types, specifications, life cycles, and capacity To access battery information: Select Start > Help and Support > Learning Center > HP Power and Battery Learning ▲ Center. Using Battery Check Battery Check, a part of the Total Care Advisor, provides information on the status of the battery installed in the computer. -
Page 65: Displaying The Remaining Battery Charge
Displaying the remaining battery charge Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar. ▲ Inserting or removing the battery CAUTION: Removing a battery that is the sole power source can cause loss of information. To prevent loss of information, initiate Hibernation or shut down the computer through Windows before removing the battery. -
Page 66: Charging A Battery
Pivot the battery (2) upward, and then remove the battery from the computer (3). Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, or an optional expansion product. -
Page 67: Maximizing Battery Discharge Time
Maximizing battery discharge time Battery discharge time varies depending on the features you use while on battery power. Maximum discharge time gradually shortens, as the battery storage capacity naturally degrades. Tips for maximizing battery discharge time: ● Lower the brightness on the display. ●... -
Page 68: Resolving A Low Battery Level
Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power lights turn off. Resolving a low battery level when external power is available Connect one of the following devices: ▲... -
Page 69: Step 2: Disable Hibernation And Sleep
To fully charge the battery: Insert the battery into the computer. Connect the computer to an AC adapter, optional power adapter, or optional expansion product, and then plug the adapter or device into external power. The AC adapter light on the computer turns on. Leave the computer plugged into external power until the battery is fully charged. -
Page 70: Step 3: Discharge The Battery
Step 3: Discharge the battery The computer must remain on while the battery is being discharged. The battery can discharge whether or not you are using the computer, but the battery will discharge faster while you are using it. ● If you plan to leave the computer unattended during the discharge, save your information before beginning the discharge procedure. -
Page 71: Step 5: Reenable Hibernation And Sleep
Step 5: Reenable Hibernation and Sleep CAUTION: Failure to reenable Hibernation after calibration may result in a full battery discharge and information loss if the computer reaches a critical battery level. Click the battery meter icon in the notification area, and then click More power options. –... -
Page 72: Disposing Of A Used Battery
Battery Check notifies you to replace the battery when an internal cell is not charging properly, or when the battery storage capacity has reached a weak condition. A message refers you to the HP Web site for more information about ordering a replacement battery. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. -
Page 73: Switching Between Graphics Modes (Select Models Only)
Switching between graphics modes (select models only) Select computers are equipped with switchable graphics and have two modes for processing graphics. When you switch from AC power to battery power, the computer can switch from using the high- performance mode to using the power-saving mode to conserve battery life. Similarly, when you switch from battery power to AC power, the computer can switch back to the high-performance mode. -
Page 74: Shutting Down The Computer
Shutting down the computer CAUTION: Unsaved information will be lost when the computer is shut down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ●... -
Page 75: Drives
Drives Handling drives Drives are fragile computer components that must be handled with care. See the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. -
Page 76: Optical Drive
Optical drive Your computer includes an optical drive that expands the functionality of the computer. Identify what kind of device is installed in your computer to see its capabilities. The optical drive allows you to read data discs, play music, and watch movies. If your computer includes a Blu-ray Disc ROM Drive, you can also watch high-definition video from disc. -
Page 77: Using Optical Discs
Using optical discs An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs. Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM Drive, it can also read Blu-ray discs. -
Page 78: Selecting The Right Disc (Cds, Dvds, And Bds)
Selecting the right disc (CDs, DVDs, and BDs) An optical drive supports optical discs (CDs, DVDs, and BDs). CDs, used to store digital data, are also used for commercial audio recordings and are convenient for your personal storage needs. DVDs and BDs are used primarily for movies, software, and data backup purposes. -
Page 79: Lightscribe Dvd+R Discs
LightScribe DVD+R discs Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive and LightScribe software, you can write data to the disc and add a designer label to the outside of the disc. - Page 80 Gently press the disc (3) down onto the tray spindle until the disc snaps into place. Close the disc tray. If you have not yet configured AutoPlay, as described in the following section, an AutoPlay dialog box opens. It prompts you to select how you want to use the media content. NOTE: For best results, be sure that your AC adapter is plugged into an external power source while playing a BD.
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Page 81: Configuring Autoplay
Configuring AutoPlay Select Start > Default Programs > Change AutoPlay settings. Confirm that the Use AutoPlay for all media and devices check box is selected. Click Choose a default, and then select one of the available options for each media type listed. NOTE: Choose CyberLink PowerDVD to play DVDs. -
Page 82: Observing The Copyright Warning
Observing the copyright warning It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright- protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes. CAUTION: To prevent loss of information or damage to a disc, observe the following guidelines: Before writing to a disc, connect the computer to a reliable external power source. -
Page 83: Creating Or "Burning" A Cd Or Dvd
Creating or “burning” a CD or DVD NOTE: Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes. If your computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such as Windows Media Player or CyberLink Power2Go to burn data, video, and audio files, including MP3 and WAV music files. -
Page 84: Removing A Cd, Dvd, Or Bd
Removing a CD, DVD, or BD Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. -
Page 85: A Disc Does Not Play Automatically
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray, and then place the disc in a protective case. -
Page 86: A Dvd Movie Is Not Visible On An External Display
A DVD playing in Windows Media Player produces no sound or display Use CyberLink PowerDVD to play a DVD. CyberLink PowerDVD is installed on the computer and is also available from the HP Web site at http://www.hp.com. A device driver must be reinstalled Remove any discs from the optical drive. -
Page 87: Obtaining The Latest Hp Device Drivers
Obtaining the latest HP device drivers Open your Internet browser, go to http://www.hp.com/support, and then select your country or region. Click the option for software and driver downloads, enter your computer model number in the search box, and then press enter. -
Page 88: Obtaining The Latest Windows Device Drivers
Obtaining the latest Windows device drivers You can obtain the latest Windows device drivers by using Windows Update. This feature can be set to automatically check for and install updates for the Windows operating system and other Microsoft products. To use Windows Update: Click Start >... -
Page 89: Using External Drives
Using external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer or on an optional expansion product. USB drives include the following types: ●... -
Page 90: Improving Hard Drive Performance
HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time. -
Page 91: Replacing The Hard Drive
Replacing the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. - Page 92 Remove the hard drive screws. Disconnect the hard drive cable from the system board (1) and the cable clip (2). Pull the hard drive tab up (3), and remove the hard drive from the computer. Chapter 6 Drives...
- Page 93 To install a hard drive: Insert the hard drive into the hard drive bay (1), and then press down on the hard drive (2) until it is seated. Secure the hard drive cable beneath the cable clip (3), and then reconnect the hard drive cable to the system board (4).
- Page 94 Tighten the hard drive cover screws (3). Replace the battery. Turn the computer right-side up. Reconnect power to the computer. Reconnect any external devices. Chapter 6 Drives...
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Page 95: External Devices And External Media Cards
External devices and external media cards Using a USB device A USB port connects an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub, to the computer or to an optional expansion product. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. -
Page 96: Removing A Usb Device
Removing a USB device CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove a USB device. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To remove a USB device: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar. -
Page 97: Using Digital Media Slot Cards
Using Digital Media Slot cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The Digital Media Slot supports the following digital card formats: ●... -
Page 98: Removing A Digital Card
Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. To remove a digital card: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar. -
Page 99: Adding Or Replacing A Memory Module
Adding or replacing a memory module The computer has one memory module compartment, which is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. - Page 100 Lift the memory module compartment cover (2) away from the computer. If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: edges only.
- Page 101 CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module, and do not bend the memory module. Align the notched edge (1) of the memory module with the tab in the memory module slot. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated.
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Page 102: Security
Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Setup Utility can protect your personal settings and data from a variety of risks. Follow the procedures in this chapter to use the following features: ●... -
Page 103: Using Passwords
Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in the non-Windows Setup Utility preinstalled on the computer. CAUTION: To prevent being locked out of the computer, record each password you set. -
Page 104: Administrator Password
Password Power-on password* *For details about each of these passwords, see the following topics. Administrator password Your administrator password protects the configuration settings and system identification information in Setup Utility. After this password is set, you must enter it each time you access Setup Utility. Your administrator password is not interchangeable with an administrator password set in Windows, nor is it displayed as it is set, entered, changed, or deleted. -
Page 105: Power-On Password
Power-on password Your power-on password prevents unauthorized use of the computer. Once set, you must enter the password each time you turn on the computer, restart the computer, or exit Hibernation. A power-on password is not displayed as it is set, entered, changed, or deleted. Managing a power-on password To set, change, or delete this password, follow these steps: Open Setup Utility by turning on or restarting the computer. -
Page 106: Using Antivirus Software
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. -
Page 107: Installing Critical Security Updates
Installing critical security updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped. -
Page 108: Appendix A Setup Utility (Bios)
Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. -
Page 109: Using Setup Utility
Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer. -
Page 110: Displaying System Information
Displaying system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”... -
Page 111: Exiting Setup Utility
Exiting Setup Utility You can exit Setup Utility with or without saving changes. ● To exit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press arrow keys to select Exit > Exit Saving Changes, and then press enter. ●... -
Page 112: System Configuration Menu
System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options Diagnostics menu Select... -
Page 113: Appendix B Software Updates
Software updates Updated versions of the software provided with your computer may be available on the HP Web site. Most software and BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 114: Updating The Bios
Updating the BIOS To update the BIOS, first determine what BIOS version you currently have, and then download and install the new BIOS. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. -
Page 115: Downloading A Bios Update
Do not insert, remove, connect, or disconnect any device, cable, or cord. To download a BIOS update: Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support > Maintain > Software Updates. -
Page 116: Updating Programs And Drivers
To download and install software other than a BIOS update, follow these steps: To use the HP Web site: Open your web browser, go to http://www.hp.com/support, and then select your country or region. Click the option for software and driver downloads, enter your computer model number in the Search box, and then press enter. -
Page 117: Appendix C Backup And Recovery
Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window. -
Page 118: Creating Recovery Discs
Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. -
Page 119: Backing Up Your Information
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically. -
Page 120: Using Windows Backup And Restore
Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. -
Page 121: Using System Restore Points
Using system restore points When you back up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes made to your system. -
Page 122: Performing A Recovery
NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. -
Page 123: Index
Index Symbols/Numerics 1394 Power Saving 102 AC adapter identifying 11 AC adapter light 56, 57 AC adapter light, identifying 6 AC adapter, connecting 52 AC adapter, testing 53 action key mode 102 action keys identifying 5 media control 38 muting/restoring speaker volume 37 volume down 36 volume mute 36... - Page 124 WLAN connection 18 country-specific modem cable adapter 24 critical battery level 57 critical updates, software 97 CyberLink PowerDVD 39 device drivers HP drivers 77 Windows drivers 78 Diagnostics menu 102 digital card defined 87 inserting 87 removing 88 stopping 88...
- Page 125 webcam light 9 wireless 3 local area network (LAN) cable required 27 connecting cable 27 low battery level 57 Main menu 101 maintenance Disk Cleanup 80 Disk Defragmenter 80 managing a power-on password 95 managing an administrator password 94 media activity action keys 38 memory adding memory modules 89 replacing memory modules 89...
- Page 126 116 Index disc play 75 drive and device driver problems 74 DVD movie play 75 external display 76 HP device drivers 77 modem 26 optical disc tray 74 Windows device drivers 78 wireless connection problems 20 turning off the computer 64...