HP Compaq NX6105 Getting Started page 4

Contents
Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Update your software . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Access your user guides . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
A Troubleshooting
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
B System recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Using System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Repairing or reinstalling applications . . . . . . . . . . . . . . . B-3
iv
Enable communication hardware . . . . . . . . . . . . . . . 2-7
Set up Internet service . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Troubleshooting resources. . . . . . . . . . . . . . . . . . . . . A-1
Is the notebook unable to start up? . . . . . . . . . . . . . . A-2
Is the notebook screen blank? . . . . . . . . . . . . . . . . . . A-3
Is software functioning abnormally? . . . . . . . . . . . . . A-4
Is the notebook unresponsive?. . . . . . . . . . . . . . . . . . A-4
Is the notebook overheating? . . . . . . . . . . . . . . . . . . . A-5
Is an external device not working? . . . . . . . . . . . . . . A-6
Preparing to call Customer Care . . . . . . . . . . . . . . . . A-8
Contacting Customer Care by e-mail
or telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Taking the notebook to a service partner. . . . . . . . . . A-9
Setting a restore point . . . . . . . . . . . . . . . . . . . . . . . . B-2
Restoring to a restore point . . . . . . . . . . . . . . . . . . . . B-3
Reinstalling applications from your hard drive . . . . . B-4
Reinstalling applications from discs . . . . . . . . . . . . . B-4
Getting Started