Page 1 Maintenance and Service Guide HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs Document Part Number: 373146-002 September 2005 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts;...
Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
Obtaining the Support Software CD ... . . 3–3 Software Updates and the HP Web Site ..3–3 Maintenance and Service Guide...
Page 4 Contents 3.2 System Recovery......3–8 Safeguarding Your Data ..... . 3–8 Altiris Local Recovery .
Page 5 Contents 6.4 Hard Drive....... . . 6–6 6.5 Computer Feet......6–9 6.6 Bluetooth Board .
Page 6 Contents A Connector Pin Assignments B Power Cord Set Requirements Screw Listing D Display Component Recycling Index Maintenance and Service Guide...
Page 7: Product Description
Product Description The HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support. HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs Maintenance and Service Guide 1–1...
Page 8: Features
Product Description 1.1 Features ■ The following processors are available, varying by computer model: ❏ Intel Pentium M 2.13-, 2.00-, 1.86-, 1.73-, 1.60-, or 1.30-GHz processor, ❏ Intel Celeron M 1.5- or 1.4-GHz ■ The following displays are available, varying by computer model: ❏...
Page 9 ■ Integrated high-speed 56K modem with RJ-11 jack ■ Integrated wireless support for Mini PCI IEEE 802.11b or 802.11b/g WLAN device ■ Support for 1 or 2 Type II PC Card slots, with support for both 32-bit (CardBus) and 16-bit PC Cards, varying by computer model ■...
Page 10 Product Description ■ Support for the following optical drives: ❏ DVD±RW and CD-RW Combo Drive ❏ DVD/CD-RW Combo Drive ❏ DVD-ROM drive ❏ CD-ROM drive ■ Connectors: ❏ Audio-out (headphone) ❏ Audio-in (microphone) ❏ Universal Serial Bus (USB) v. 2.0 (4 ports on full-featured computer models, 2 ports on defeatured computer models) ❏...
Page 11: Resetting The Computer
1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to “Preparing the Computer for Disassembly,” information). 2.
Page 12: External Components
Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Item Component Infrared port (full-featured models only) Stereo speakers (2) Display release latch Wireless light 1–6 Table 1-1 Front Components Function...
Page 13 Front Components (Continued) Item Component Power light Battery light Integrated Drive Electronics (IDE) drive light 6-in-1 Digital Media Slot (full-featured models only) 6-in-1 Digital Media Slot light (full-featured models only) Maintenance and Service Guide Table 1-1 Function ■ Green: The computer is on. ■...
Page 14 Product Description The external components on the right side of the computer are shown below and described in Table 1-2. Right-Side Components 1–8 Maintenance and Service Guide...
Page 15: Right-Side Components
Item Component Audio-out (headphone) jack Audio-in (microphone) jack USB ports (2) (full-featured models only) Optical drive Serial port (full-featured models only) Maintenance and Service Guide Table 1-2 Right-Side Components Function Connect optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.
Page 16: Left-Side Components
Product Description The external components on the left side of the computer are shown below and described in Table 1-3. Left-Side Components Item Component USB ports (2) External monitor port 1–10 Table 1-3 Left-Side Components Function Connect USB 1.1- and 2.0-compliant devices to the computer using a standard USB cable, or connect an optional External MultiBay II to the computer.
Page 17 Left-Side Components (Continued) Item Component Exhaust vent Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs, or clothing, to block airflow. RJ-11 (modem) jack RJ-45 (network) jack 1394 port PC Card slots (2 slots...
Page 18 Product Description The external components on the rear panel of the computer are shown below and described in Table 1-4. Rear Panel Components 1–12 Maintenance and Service Guide...
Page 19: Rear Panel Components
Item Component Security cable slot Ä Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. Battery bay Power connector Parallel port (full-featured models only) S-Video-out jack (full-featured models only) Maintenance and Service Guide Table 1-4 Rear Panel Components...
Page 20 Product Description The standard keyboard components of the computer are shown below and described in Table 1-5. Standard Keyboard Components 1–14 Maintenance and Service Guide...
Page 21 Standard Keyboard Components Item Component f1 to f12 keys (12) caps lock key fn key Windows logo key Windows applications key Arrow keys Keypad keys (15) num lock key Maintenance and Service Guide Table 1-5 Function Perform system and application tasks. When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.
Page 22 Product Description The computer top components are shown below and described in Table 1-6. Top Components, Part 1 Item Component Power light Power button 1–16 Table 1-6 Top Components, Part 1 Function ■ On: The computer is turned on. ■ Blinking: The computer is in standby, ■...
Page 23 Top Components, Part 1 (Continued) Item Component Display lid switch Info Center button Presentation mode button Wireless button ✎ To establish a wireless connection, a wireless network must already be set up. Wireless light Caps lock light Num lock light Volume mute button (full-featured models only)
Page 24 Product Description The computer top components are continued below and described in Table 1-7. Top Components, Part 2 1–18 Maintenance and Service Guide...
Page 25 Item Component Pointing stick Left/right pointing stick buttons TouchPad Left/right TouchPad buttons TouchPad scroll zone Maintenance and Service Guide Table 1-7 Top Components, Part 2 Function Moves the pointer and selects or activates items on the screen. Function like the left and right buttons on an external mouse.
Page 26: Bottom Components
Product Description The external components on the bottom of the computer are shown below and described in Table 1-8. Bottom Components Item Component Primary battery bay Primary battery locking latch Docking connector (full-featured models only) 1–20 Table 1-8 Bottom Components Function Holds the primary battery pack.
Page 27 Bottom Components (Continued) Item Component Memory module compartment Mini PCI compartment Ä To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your computer by the governmental agency that regulates wireless devices in your country.
Page 28: Design Overview
Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the computer. Refer to to identify replacement parts, and Replacement Procedures,” The system board provides the following device connections: ■ Memory module ■ Mini PCI communications devices ■...
Page 29: Troubleshooting
Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board.
Page 30: Selecting From The Main Menu
Troubleshooting 2. Select the Main, Security, Advanced, or Tools menu. 3. To close Computer Setup and restart the computer: ❏ Select Exit > Exit Saving Changes, and then press – or – ❏ Select Exit > Exit Discarding Changes, and then press –...
Page 31: Selecting From The Security Menu
Selecting from the Security Menu Select Administrator Password Power-on Password DriveLock Passwords Password Options (Password options can be selected only when a power-on password has been set.) Device Security *Not applicable to SuperDisk LS-120 drives. Maintenance and Service Guide Table 2-2 Security Menu To Do This Enter, change, or delete an Administrator...
Page 32: Selecting From The Advanced Menu
Troubleshooting Selecting from the Advanced Menu Select Language Boot Order Accessibility Options Video Memory Selecting from the Tools Menu Select Hard Drive Self Test 2–4 Table 2-3 Advanced Menu To Do This Change the Computer Setup language. Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.
Page 33: Troubleshooting Flowcharts
2.2 Troubleshooting Flowcharts Troubleshooting Flowcharts Overview Flowchart Description “Flowchart 2.1—Initial Troubleshooting” “Flowchart 2.2—No Power, Part 1” “Flowchart 2.3—No Power, Part 2” “Flowchart 2.4—No Power, Part 3” “Flowchart 2.5—No Power, Part 4” “Flowchart 2.6—No Video, Part 1” “Flowchart 2.7—No Video, Part 2” “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”...
Page 34 Troubleshooting Troubleshooting Flowcharts Overview (Continued) Flowchart Description 2.14 “Flowchart 2.14—No OS Loading, Optical Drive” 2.15 “Flowchart 2.15—No Audio, Part 1” 2.16 “Flowchart 2.16—No Audio, Part 2” 2.17 “Flowchart 2.17—Nonfunctioning Device” 2.18 “Flowchart 2.18—Nonfunctioning Keyboard” 2.19 “Flowchart 2.19—Nonfunctioning Pointing Device” 2.20 “Flowchart 2.20—No Network/Modem Connection”...
Page 35: Flowchart 2.1—Initial Troubleshooting
Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Is there power? Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? Maintenance and Service Guide Go to “Flowchart 2.2—No Power, Part 1.” Check LED board, speaker connections.
Page 36: Flowchart 2.2—No Power, Part
Troubleshooting Flowchart 2.2—No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). Power up on battery power? Power up on AC power? Power up in docking device? 1. Reset the power cables in the docking device and at the AC outlet.
Page 37: Flowchart 2.3—No Power, Part
Flowchart 2.3—No Power, Part 2 Continued from “Flowchart 2.2—No Power, Part 1.” Visually check for debris in battery socket and clean if necessary. Power on? Check battery by recharging it, moving it to another computer, or replacing it. Power on? Done Maintenance and Service Guide Done...
Page 38: Flowchart 2.4—No Power, Part
Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from “Flowchart 2.3—No Power, Part 2.” Plug directly into AC outlet. Power LED Reseat AC adapter in computer and at power source. Power on? Power outlet active? Replace power cord. Power on? 2–10 Done Done Internal or...
Page 39: Flowchart 2.5—No Power, Part
Flowchart 2.5—No Power, Part 4 Continued from “Flowchart 2.4—No Power, Part 3.” Open computer. Loose or damaged parts? Close computer and retest. Power on? Done Maintenance and Service Guide Reseat loose components and boards and replace damaged items. Replace the following items (if applicable). Check computer operation after each replacement: 1.
Page 40: Flowchart 2.6—No Video, Part
Troubleshooting Flowchart 2.6—No Video, Part 1 No video. Docking Device Stand-alone or docking device? Stand-alone Internal or external display*? Internal External Adjust brightness. Video OK? Replace the following one at a time. Test after each replacement. Check for bent pins on cable. Video OK? Done 2–12...
Page 41: Flowchart 2.7—No Video, Part
Flowchart 2.7—No Video, Part 2 Continued from “Flowchart 2.6—No Video, Part 1.” Remove computer from docking device, if connected. Adjust display brightness. Video OK? Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection.
Page 42 Troubleshooting Flowchart 2.8—Nonfunctioning Docking Device (if applicable) Nonfunctioning docking device. Reset power cord in docking device and power outlet. Check voltage setting on docking device. Reset monitor cable connector at docking device. Docking device operating? Remove computer, reset all internal parts, and replace any damaged items in docking device.
Page 43: Flowchart 2.9—No Operating System (Os) Loading
Flowchart 2.9—No Operating System (OS) Loading No OS loading.* Reset power cord in docking device and power outlet. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.”...
Page 44 Troubleshooting Flowchart 2.10—No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Nonsystem disk message? Reseat external hard drive. OS loading? Boot from Check the Setup utility for correct booting order. Boot from hard drive? Done 2–16 Go to “Flowchart 2.11—No OS...
Page 45 Flowchart 2.11—No OS Loading, Hard Drive, Part 2 Continued from “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” 1. Replace CD or diskette in 2. Replace system drive? Remove diskette and reboot. Boot from hard drive? Boot 2.13—No OS from diskette drive? Diskette Drive.”...
Page 46 Troubleshooting Flowchart 2.12—No OS Loading, Hard Drive, Part 3 Continued from “Flowchart 2.11—No OS Loading, Hard Drive, Part 2.” System files on hard drive? Virus hard drive? Run SCANDISK and check for bad sectors. Can bad sectors be fixed? Fix bad sectors.
Page 47: Flowchart 2.13—No Os Loading, Diskette Drive
Flowchart 2.13—No OS Loading, Diskette Drive OS not loading from diskette drive. Nonsystem disk message? Boot from another device? Diskette drive enabled in the Setup utility? Is diskette drive boot order correct? Change boot priority using 2.17—Nonfunctioning the Setup Utility. Maintenance and Service Guide Reseat diskette drive.
Page 48 Troubleshooting Flowchart 2.14—No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. Boots from CD or DVD? Reseat drive. 2–20 Disc in drive? Install bootable disc. bootable disc. Done Boots from CD or DVD? Booting from another 2.17—Nonfunctioning device? Reset the computer.
Page 49 Flowchart 2.15—No Audio, Part 1 No audio. Computer in docking device (if applicable)? Go to “Flowchart 2.16—No Audio, Part 2.” 2.17—Nonfunctioning Maintenance and Service Guide Turn up audio internally or externally. Undock docking device. Go to “Flowchart Device.” Troubleshooting Audio? Done Go to Internal...
Page 50 Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from “Flowchart 2.15—No Audio, Part 1.” Audio driver in OS configured? Correct drivers for application? Connect to external speaker. Audio? 2–22 Reload audio drivers. Load drivers and set configuration in OS. Replace audio board and speaker connections...
Page 51 Flowchart 2.17—Nonfunctioning Device Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or Clear CMOS. Reattach device. Close computer, plug in power, and reboot. Device boots properly? Done Maintenance and Service Guide Nonfunctioning device.
Page 52 Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating properly. Connect computer to good external keyboard. External device works? Reseat internal keyboard connector (if applicable). Done 2–24 Replace system board. Replace internal keyboard or cable. Replace system board. Done Maintenance and Service Guide...
Page 53 Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect computer to good external pointing device. External device works? Reseat internal pointing device connector (if applicable). Done Maintenance and Service Guide Replace system board. Replace internal pointing device or cable. Replace system board.
Page 54 Troubleshooting Flowchart 2.20—No Network/Modem Connection No network or modem connection. Network or modem jack active? Digital line? NIC/modem configured in OS? Disconnect all power from the computer and open. Reseat NIC/modem (if applicable). 2–26 Replace jack or have jack activated. Connect to nondigital line.
Page 55: Software Updates And Recovery
3.1 Software Updates To stay current with the newest technology and maintain optimal performance, install the latest versions of HP software on your computer as they become available. To update HP software: 1. Identify your computer model, product category, and series or family.
Page 56: Accessing Computer Information
Software Updates and Recovery Accessing Computer Information Before you access the updates for your computer, collect the following information: ■ The product category is Notebook. ■ The product family name and series number are printed on the display bezel. ■ Model information is provided on the serial number label on the bottom of the computer.
Page 57: Obtaining The Support Software Cd
CD, visit the HP Web site at Software Updates and the HP Web Site Most software on the HP Web site is packaged in compressed files called SoftPaqs. Some ROM updates may be packaged in compressed files called ROMPaqs.
Page 58: Downloading A Rom Update
Do not insert, remove, connect, or disconnect any device, cable, or cord. To download a ROM update: 1. Access the page on the HP Web site that provides software for your computer: ❏ Select Start > Help and Support, and then click a software update link.
Page 59 Installing a ROM Update ✎ If your computer is connected to a network, it is recommended that you consult with your network administrator before installing any software updates, especially system ROM updates. ROM installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete.
Page 60: Downloading Other Software
Software Updates and Recovery Downloading Other Software To download and install software other than a ROM update: 1. Access the page on the HP Web site that provides software for your computer: ❏ Select Start > Help and Support, and then click a software update link.
Page 61 5. In the left pane of the Windows Explorer window, click My Computer and then your hard drive designation. (The hard drive designation is typically Local Disk C.) ✎ Follow the path you made a note of earlier to the folder on your hard drive that contains the update.
Page 62: System Recovery
Software Updates and Recovery 3.2 System Recovery The computer system recovery process provides several ways to recover optimal system functionality. For best results, attempt to recover optimal computer functionality by using the following procedures in the order described here. Safeguarding Your Data Software or devices added to the computer can cause your system to become unstable.
Page 63: Using System Restore Points
To restore one of the listed snapshots, drag the snapshot file to the appropriate location on your hard drive. For more information on configuring and using Altiris Local Recovery, visit the HP Web site at or open the software and click Help on the menu bar. Using System Restore Points...
Page 64: Creating A System Restore Point
Software Updates and Recovery Creating a System Restore Point To create a system restore point: 1. Select Start > Help and Support. 2. Click System Restore. The System Restore window opens. 3. Click Create a restore point, and then click Next. 4.
Page 65: Reinstalling Applications
Reinstalling Applications Applications preinstalled or preloaded on your computer can be reinstalled by using the Recovery disc or a third-party software disc. ✎ In most cases, the applications preloaded on your computer, such as those available in the Software Setup Utility, can be reinstalled from your hard drive.
Page 66: Repairing The Operating System
Software Updates and Recovery Reinstalling Applications from Discs To reinstall applications from discs: 1. Insert the disc into the optical drive. ❏ If autorun is enabled, an installation wizard opens. ❏ If autorun is disabled, select Start > Run. Enter x:\setup.exe where x is your optical drive designation and then select OK.
Page 67 After a few minutes, you may need to select your language, and then the Setup Wizard opens. ✎ On the “Welcome to Setup” page, do not press R (step 8 in this procedure) until you have completed steps 6 and 7. 6.
Page 68: Reinstalling The Operating System
Software Updates and Recovery Reinstalling the Operating System Ä CAUTION: To protect your personal data and the software installed on the computer, back up your data before reinstalling the operating system. See the Windows online Help utility to learn more about backing up your files.
Page 69 4. Press the power button again to turn on the computer. 5. When prompted, press any key to start from the disc. After a few minutes, you may need to select your language, and then the Setup Wizard opens. 6. Press enter A licensing agreement page is displayed.
Page 70: Reinstalling Device Drivers And Other Software
Software Updates and Recovery Reinstalling Device Drivers and Other Software After the operating system installation process is complete, you must reinstall drivers. To reinstall drivers, use the Recovery disc included with the computer: 1. While running Windows, insert the Recovery disc into the optical drive.
Page 71: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers. 4.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial Number Location Maintenance and Service Guide 4–1...
Page 72: Computer Major Components
Illustrated Parts Catalog 4.2 Computer Major Components Computer Major Components 4–2 Maintenance and Service Guide...
Page 73 Spare Parts: Computer Major Components Item Description Display assemblies (include wireless antenna boards and cables) 15.0-inch, SXGA+WVA, TFT 15.0-inch, XGA, TFT 14.1-inch, XGA, TFT Switch covers For use with full-featured models For use with defeatured models LED board (for use only with full-featured models; includes LED board cable) Keyboards For use with computer models with Dual Stick (Pointing Stick and...
Page 74 Illustrated Parts Catalog Computer Major Components 4–4 Maintenance and Service Guide...
Page 75 Spare Parts: Computer Major Components (Continued) Item Description Keyboards (Continued) For use with computer models with TouchPad only pointing devices: Belgium Brazil Czech Republic Denmark France French Canada Germany Greece Hungary Iceland International Israel Italy Japan Korea Heat sink (includes thermal paste) Maintenance and Service Guide Table 3-1 378248-181...
Page 76 Illustrated Parts Catalog Computer Major Components 4–6 Maintenance and Service Guide...
Page 77 Spare Parts: Computer Major Components (Continued) Item Description Processors (include thermal paste) Intel Pentium M 2.13-GHz Intel Pentium M 2.00-GHz Intel Pentium M 1.86-GHz Intel Pentium M 1.73-GHz Intel Pentium M 1.60-GHz Intel Pentium M 1.30-GHz Intel Celeron M 1.5-GHz Intel Celeron M 1.4-GHz Intel Celeron M 1.3-GHz Top covers (include TouchPad)
Page 78 Illustrated Parts Catalog Computer Major Components 4–8 Maintenance and Service Guide...
Page 79 Spare Parts: Computer Major Components (Continued) Item Description Memory modules (400-MHz DDR2) 1024 MB 512 MB 256 MB 128 MB Speaker USB/audio board (for use only with full-featured models; includes audio board cable, and USB board cable) Audio board (for use only with defeatured models; includes audio board cable) System boards For use with full-featured models...
Page 80 Illustrated Parts Catalog Computer Major Components 4–10 Maintenance and Service Guide...
Page 81 Spare Parts: Computer Major Components (Continued) Item Description Mini PCI communications modules 802.11b WLAN card, for use in most of the world 802.11b WLAN card, for use in the rest of the world 802.11b/g WLAN card, for use in most of the world 802.11b/g WLAN card, for use in the the rest of the world 802.11b/g combination WLAN card, for use...
Page 82 Illustrated Parts Catalog Computer Major Components 4–12 Maintenance and Service Guide...
Page 83 Spare Parts: Computer Major Components (Continued) Item Description Optical drives (include bezel) 24X Max CD-ROM drive 8X Max DVD-ROM drive 8X Max DVD±RW and CD-RW Combo Drive 4X Max DVD±RW and CD-RW Combo Drive 2X Max DVD±RW and CD-RW Combo Drive DVD/CD-RW Combo Drive DVD±RW and CD-RW Double Layer Combo Drive DVD±RW and CD-RW Combo Drive...
Page 84: Miscellaneous Plastics Kit
Illustrated Parts Catalog 4.3 Miscellaneous Plastics Kit Spare Part Number Information Item Description Miscellaneous Plastics Kit Includes: Memory module/Mini PCI compartment cover (includes 1 captive screw) Hard drive cover (includes 2 captive screws) RTC battery Computer feet (4) PC Card slot space savers (2) 4–14 Table 3-2 Miscellaneous Plastics Kit...
Page 85: Miscellaneous Cable Kit
4.4 Miscellaneous Cable Kit Spare Part Number Information Description Item Miscellaneous Cable Kit Includes: Bluetooth board cable LED board cable RJ-11 connector module and cable Audio board cable USB board cable Serial connector module cable Maintenance and Service Guide Table 3-3 Miscellaneous Cable Kit Illustrated Parts Catalog 381709-001...
Page 86: Mass Storage Devices
Illustrated Parts Catalog 4.5 Mass Storage Devices 4–16 Maintenance and Service Guide...
Page 87 Spare Part Number Information Item Description Hard drives (include frame and connector) 5400-rpm 80-GB 60-GB 40-GB Optical drives (include bezel) 24X Max CD-ROM drive 8X Max DVD-ROM drive 8X Max DVD±RW and CD-RW Combo Drive 4X Max DVD±RW and CD-RW Combo Drive 2X Max DVD±RW and CD-RW Combo Drive DVD/CD-RW Combo Drive DVD±RW and CD-RW Double Layer Combo Drive...
Page 88: Miscellaneous (Not Illustrated)
Illustrated Parts Catalog 4.6 Miscellaneous (Not Illustrated) Miscellaneous (Not Illustrated) Description 65 watt AC adapter HP Advanced Docking Station HP Docking Station Docking Device Miscellaneous Plastics Kit Carrying cases Nylon top load Nylon entry-level External MultiBay cradle External MultiBay cradle power cable and stand...
Page 89 Miscellaneous (Not Illustrated) Spare Part Information (Continued) Description Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,” specifications and usage ■ Hex socket HM5.0×9.0 screw lock ■ Phillips PM2.5×13.0 spring-loaded screw ■ Phillips PM2.5×4.0 shoulder screw ■ Phillips PM2.5×4.0 screw ■...
Page 90 Illustrated Parts Catalog Miscellaneous (Not Illustrated) Spare Part Information (Continued) Description Power cords For use in: Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Brazil Canada, French Canada, Latin America, Taiwan, Thailand, and the United States Denmark Hong Kong and the United Kingdom...
Page 91: Sequential Part Number Listing
4.7 Sequential Part Number Listing Sequential Part Number Listing Spare Part Number Description 239704-001 65-watt AC adapter 246959-001 Power cord for use in Canada, French Canada, Latin America, Taiwan, Thailand, and the United States 246959-011 Power cord for use in Australia and New Zealand 246959-021 Power cord for use in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain,...
Page 92 Illustrated Parts Catalog Sequential Part Number Listing (Continued) Spare Part Number Description 336579-001 1024-MB memory module, 400-MHz DDR2 359118-001 USB 1.1 diskette drive 364602-001 6-cell, 2.2-AHr battery pack 366143-001 External MultiBay cradle 366144-001 External MultiBay cradle power cable and stand 367456-001 8-cell travel battery 367457-001...
Page 93 373901-001 802.11a/b/g High Band combination WLAN Mini PCI communications card 374803-001 HP Docking Station 374804-001 HP Advanced Docking Station 375198-001 MultiBay hard drive, 80-GB, 5400-rpm 375557-001 2X Max DVD±RW and CD-RW Combo Drive, includes bezel 378208-001 14.1-inch, XGA, TFT, display assembly, includes wireless...
Page 94 Illustrated Parts Catalog Sequential Part Number Listing (Continued) Spare Part Number Description 378220-001 Intel Pentium M 1.60-GHz processor, includes thermal paste 378221-001 Intel Pentium M 1.73-GHz processor, includes thermal paste 378222-001 Intel Pentium M 1.86-GHz processor, includes thermal paste 378223-001 Intel Pentium M 2.00-GHz processor, includes thermal paste 378224-001 Intel Pentium M 2.13-GHz processor, includes thermal paste...
Page 95 Sequential Part Number Listing (Continued) Spare Part Number Description 378241-001 Audio board, includes audio cable, for use only with defeatured models 378242-001 Switch cover, for use only with defeatured models 378248-001 Keyboard for use in United States 378248-002 Keyboard for use internationally 378248-031 Keyboard for use in United Kingdom 378248-041...
Page 96 Illustrated Parts Catalog Sequential Part Number Listing (Continued) Spare Part Number Description 378248-221 Keyboard for use in the Czech Republic 378248-231 Keyboard for use in Slovakia 378248-251 Keyboard for use in Russia 378248-281 Keyboard for use in Thailand 378248-291 Keyboard for use in Japan 378248-AB1 Keyboard for use in Taiwan 378248-AD1...
Page 97 Sequential Part Number Listing (Continued) Spare Part Number Description 381583-001 802.11b/g WLAN Mini PCI communications card for use in the rest of the world 381709-001 Miscellaneous Cable Kit 383219-001 System board, for use only with defeatured models (GM) 383220-001 6-cell, 4.0-AHr battery pack 378242-001 Switch cover, for use only with defeatured models 398608-001...
Page 98 Illustrated Parts Catalog Sequential Part Number Listing (Continued) Spare Part Number Description 398609-171 Keyboard for use in Saudi Arabia 398609-201 Keyboard for use in Brazil 398609-211 Keyboard for use in Hungary 398609-221 Keyboard for use in the Czech Republic 398609-231 Keyboard for use in Slovakia 398609-251 Keyboard for use in Russia...
Page 99: Removal And Replacement Preliminaries
Removal and Replacement This chapter provides essential information for proper and safe removal and replacement service. 5.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Torx8 screwdriver ■...
Page 100: Service Considerations
Removal and Replacement Preliminaries 5.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Page 101: Preventing Damage To Removable Drives
5.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the computer.
Page 102: Preventing Electrostatic Damage
Removal and Replacement Preliminaries 5.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
Page 103: Packaging And Transporting Precautions
5.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: ■ To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. ■ Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. ■...
Page 104: Workstation Precautions
Removal and Replacement Preliminaries 5.6 Workstation Precautions Use the following grounding precautions at workstations: ■ Cover the workstation with approved static-shielding material (refer to ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■...
Page 105: Grounding Equipment And Methods
5.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
Page 106: Typical Electrostatic Voltage Levels
Removal and Replacement Preliminaries Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Typical Electrostatic Voltage Levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box...
Page 107: Removal And Replacement Procedures
6.1 Serial Number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer.
Page 108: Disassembly Sequence Chart
Removal and Replacement Procedures 6.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing computer components. Disassembly Sequence Chart Section Description Preparing the Computer for Disassembly Battery pack Hard Drive Computer Feet Bluetooth Board External Memory Module Mini PCI Communications...
Page 109 Removal and Replacement Procedures # of Screws Removed 2 loosened 4 loosened 1 loosened 1 screw 4 screw locks on HP Compaq nc6110 and nc6120 models 2 screw locks on HP Compaq nx6110 and nx6120 models 2 screw locks 6–3...
Page 110: Preparing The Computer For Disassembly
Removal and Replacement Procedures 6.3 Preparing the Computer for Disassembly Before you begin any removal or installation procedures: 1. Shut down the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 111 4. Remove the battery pack by following these steps: a. Turn the computer upside down with the rear panel toward you. b. Slide and hold the battery pack lock latch 1 to the right. c. Slide the battery pack release latch 2 to the right. (The battery pack disengages from the computer.) d.
Page 112: Hard Drive
Removal and Replacement Procedures 6.4 Hard Drive Hard Drive Spare Part Number Information 5400-rpm 80-GB 60-GB 40-GB 1. Prepare the computer for disassembly (refer to 2. Loosen the 2 Phillips PM2.0×4.0 screws 1 that secure the hard drive cover to the computer. 3.
Page 113 5. Loosen the Phillips PM2.5×13.0 spring-loaded hard drive retention screw 1. 6. Grasp the mylar tab 2 on the left side of the hard drive and slide the hard drive to the right 3 to disconnect it from the system board. 7.
Page 114 Removal and Replacement Procedures 8. Remove the 2 Phillips PM2.5×4.0 hard drive frame shoulder screws 1 from each side of the hard drive. 9. Remove the 2 Phillips PM2.5×4.0 hard drive frame screws 2 from each side of the hard drive. 10.
Page 115: Computer Feet
Removal and Replacement Procedures 6.5 Computer Feet The computer feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 378236-001. Replacing the Computer Feet Maintenance and Service Guide 6–9...
Page 116: Bluetooth Board
Removal and Replacement Procedures 6.6 Bluetooth Board Bluetooth Board Spare Part Number Information Broadcomm Bluetooth wireless board (includes Bluetooth board cable) 1. Prepare the computer for disassembly (refer to 2. Remove the hard drive 6–10 (Section 6.4). Maintenance and Service Guide 367871-001 Section 6.3).
Page 117 3. Slide the Bluetooth board 1 out of the clip in the hard drive compartment. 4. Disconnect the Bluetooth board cable 2 from the board. Removing the Bluetooth Board Reverse the above procedure to install a Bluetooth board. Maintenance and Service Guide Removal and Replacement Procedures 6–11...
Page 118: External Memory Module
Removal and Replacement Procedures 6.7 External Memory Module Memory Module Spare Part Number Information 1024 MB 512 MB 256 MB 128 MB 1. Prepare the computer for disassembly (refer to 2. Position the computer with the front toward you. 3. Loosen the Phillips PM2.0×4.0 screw 1 that secures the memory module/Mini PCI compartment cover to the computer.
Page 119 6. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The edge of the module opposite the socket rises away from the computer.) 7. Slide the module 2 away from the socket at an angle. 8.
Page 120: Mini Pci Communications Module
Removal and Replacement Procedures 6.8 Mini PCI Communications Module Mini PCI Communications Module Spare Part Number Information 802.11b/g WLAN module, for use in most of the world 802.11b/g WLAN module, for use in the rest of the world 802.11b/g combination WLAN module, for use internationally 802.11b/g combination WLAN module, for use Japan 802.11b/g combination WLAN module, for use in the United States...
Page 121 4. Disconnect the auxiliary and main antenna cables 1 from the Mini PCI communications module. ✎ Make note of which antenna cable is attached to which antenna clip on the Mini PCI communications module before disconnecting the cables. 5. Spread the two retaining tabs 2 on each side of the Mini PCI socket to release the Mini PCI communications module.
Page 122: Optical Drive
Removal and Replacement Procedures 6.9 Optical Drive Optical Drive Spare Part Number Information 24X Max CD-ROM drive 8X Max DVD-ROM drive 8X Max DVD±RW and CD-RW Combo Drive 4X Max DVD±RW and CD-RW Combo Drive 2X Max DVD±RW and CD-RW Combo Drive DVD/CD-RW Combo Drive DVD±RW and CD-RW Double Layer Combo Drive DVD±RW and CD-RW Combo Drive...
Page 123 4. Remove the Torx8 T8M2.0×9.0 screw 1 that secures the optical drive to the computer. 5. Insert a thin tool, such as an unbent paper clip 2, into the media tray release hole and release the media tray. 6. Use the media tray to slide the optical drive 3 to the left and out of the computer.
Page 124: Keyboard
Removal and Replacement Procedures 6.10 Keyboard Keyboard Spare Part Number Information For use with computer models with Dual Stick (Pointing Stick and TouchPad) pointing devices: Brazil Czech Republic Denmark France French Canada Germany Greece Hungary Iceland International Israel Italy Japan Korea Latin America 6–18...
Page 125 Keyboard Spare Part Number Information (Continued) For use with computer models with TouchPad only pointing devices: Belgium Brazil Czech Republic Denmark France French Canada Germany Greece Hungary Iceland International Israel Italy Japan Korea 1. Prepare the computer for disassembly 2. Remove the memory module/Mini PCI compartment cover (Section Maintenance and Service Guide Removal and Replacement Procedures...
Page 126 Removal and Replacement Procedures 3. Remove the 2 Torx8 T8M2.0×9.0 screws that secure the keyboard to the computer. Removing the Keyboard Screws 6–20 Maintenance and Service Guide...
Page 127 Removal and Replacement Procedures 4. Turn the computer display-side up with the front toward you. 5. Open the computer as far as possible. 6. Slide the 4 keyboard retaining latches toward you. Releasing the Keyboard Latches Maintenance and Service Guide 6–21...
Page 128 Removal and Replacement Procedures 7. Lift the rear edge of the keyboard up and swing it toward you until it rests on the palm rest. Releasing the Keyboard 6–22 Maintenance and Service Guide...
Page 129 8. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2. ✎ Step 9 applies only to computer models equipped with a pointing stick. 9. Release the ZIF connector 3 to which the pointing stick cable is attached and disconnect the pointing stick cable 4.
Page 130: Switch Cover
Removal and Replacement Procedures 6.11 Switch Cover Switch Cover Spare Part Number Information Switch covers For use with full-featured models For use with defeatured models 1. Prepare the computer for disassembly 2. Remove the keyboard 3. Turn the computer upside down with the rear panel toward you.
Page 131 5. Turn the computer display-side up with front toward you. 6. Open the computer as far as possible. 7. Disconnect the LED board cable 1 from the system board. 8. Insert a flat-bladed screwdriver into the four notches 2 on the front edge of the switch cover 3 and lift up until the cover disengages from the computer.
Page 132: Led Board
Removal and Replacement Procedures 6.12 LED Board ✎ This section applies only to full-featured models. LED Board Spare Part Number Information LED board (includes LED board cable) 1. Prepare the computer for disassembly 2. Remove the keyboard 3. Remove the switch cover 4.
Page 133 6. Remove the 4 Phillips PM1.5×4.0 screws 1 that secure the LED board to the switch cover. 7. Remove the LED board 2. Removing the LED Board Reverse the above procedure to install the LED board. Maintenance and Service Guide Removal and Replacement Procedures 6–27...
Page 134: Fan
Removal and Replacement Procedures 6.13 Fan Fan Spare Part Number Information 1. Prepare the computer for disassembly 2. Release the keyboard 3. Disconnect the fan cable 1 from the system board. 4. Loosen the 2 Phillips PM2.0×7.0 screws 2 that secure the fan to the computer.
Page 135: Heat Sink
6.14 Heat Sink Heat Sink Spare Part Number Information Heat sink (includes thermal paste) 1. Prepare the computer for disassembly 2. Release the keyboard 3. Remove the fan 4. Loosen the 4 Phillips PM2.0×8.0 shoulder screws 1 that secure the heat sink to the computer. 5.
Page 136: Processor
Removal and Replacement Procedures 6.15 Processor Processor Spare Part Number Information Intel Pentium M 2.13-GHz Intel Pentium M 2.00-GHz Intel Pentium M 1.86-GHz Intel Pentium M 1.73-GHz Intel Pentium M 1.60-GHz Intel Pentium M 1.30-GHz Intel Celeron M 1.5-GHz Intel Celeron M 1.4-GHz Intel Celeron M 1.3-GHz 1.
Page 137 5. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-quarter turn counterclockwise until you hear a click. 6. Lift the processor 2 straight up and remove it. ✎ The gold triangle 3 on the processor should be aligned in the front right corner when you install the processor.
Page 138: Modem Board
Removal and Replacement Procedures 6.16 Modem Board Modem Board Spare Part Number Information Modem board 1. Prepare the computer for disassembly 2. Release the keyboard 6–32 (Section (Section 6.10). Maintenance and Service Guide 325521-001 6.3).
Page 139 3. Remove the 2 Phillips PM2.0×3.0 screws 1 that secure the modem board to the computer. 4. Lift the right side of the modem board 2 to disconnect it from the system board. 5. Disconnect the modem cable 3 from the modem board. 6.
Page 140: Internal Memory Module
Removal and Replacement Procedures 6.17 Internal Memory Module Memory Module Spare Part Number Information 1024 MB 512 MB 256 MB 1. Prepare the computer for disassembly 2. Release the keyboard 3. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module.
Page 141: Rtc Battery
6.18 RTC Battery ✎ The RTC battery is included in the Miscellaneous Plastics Kit, spare part number 378236-001. 1. Prepare the computer for disassembly 2. Release the keyboard 3. Disconnect the RTC battery cable 1 from the system board. 4. Remove the RTC battery 2 from the clip in the top cover. Removing the RTC Battery Reverse the above procedure to install an RTC battery.
Page 142: Display Assembly
Removal and Replacement Procedures 6.19 Display Assembly Display Assembly Spare Part Number Information 15.0-inch, SXGA+WVA, TFT 15.0-inch, XGA, TFT 14.1-inch, XGA, TFT 1. Prepare the computer for disassembly 2. Remove the Memory module/Mini PCI compartment cover (Section the Mini PCI communications module 3.
Page 143 5. Disconnect the display cable 1 from the system board. 6. Remove the wireless antenna cables 2 from the Mini PCI compartment and the top cover clips. 7. Remove the 2 Torx8 T8M2.0×9.0 screws 3 that secure the display assembly to the computer. Disconnecting the Display Cable and Removing the Display Screws Maintenance and Service Guide Removal and Replacement Procedures...
Page 144 Removal and Replacement Procedures 8. Swing the display assembly into a partially closed position. 9. Position the computer with the rear panel toward you. Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
Page 145: Top Cover
6.20 Top Cover Top Cover Spare Part Number Information Top cover (include TouchPad) For use with computer models with Dual Stick (Pointing Stick and TouchPad) pointing devices: For use with full-featured models For use with defeatured models Pointing stick board (for use only with computer models with Dual Stick pointing devices) 1.
Page 146 Removal and Replacement Procedures 2. Turn the computer upside down with the rear panel toward you. 3. Remove the 13 Torx8 T8M2.0×9.0 screws that secure the top cover to the computer. Removing the Top Cover Screws, Part 1 6–40 Maintenance and Service Guide...
Page 147 4. Turn the computer right-side up with the front toward you. 5. Disconnect the RTC battery cable from the system board. Disconnecting the RTC Battery Cable 6. Remove the 2 Torx8 T8M2.0×9.0 screws 1 that secure the top cover to the computer. 7.
Page 148 Removal and Replacement Procedures 8. Lift up the rear edge of the top cover 1 until it disengages from the base enclosure. 9. Swing the top cover 2 toward you until the left and right sides of the top cover disengage from the base enclosure. 10.
Page 149: Speaker
6.21 Speaker Speaker Spare Part Number Information Speaker 1. Prepare the computer for disassembly and then remove the following components: a. Hard drive b. Memory module/Mini PCI compartment cover (Section c. Optical drive d. Keyboard e. Switch cover f. Display assembly g.
Page 150 Removal and Replacement Procedures 2. Disconnect the speaker cable from the system board. Disconnecting the Speaker Cable 6–44 Maintenance and Service Guide...
Page 151 3. Remove the 4 Torx8 T8M2.0×4.0 screws 1 that secure the speaker to the computer. 4. Lift the speaker 2 until it clears the system board. 5. Slide the speaker 3 toward you and remove it. Removing the Speaker Reverse the above procedure to install the speaker. Maintenance and Service Guide Removal and Replacement Procedures 6–45...
Page 152: Digital Media Board
Removal and Replacement Procedures 6.22 Digital Media Board ✎ This section applies only to full-featured models. Digital Media Board Spare Part Number Information Digital media board (includes digital media board cable) 1. Prepare the computer for disassembly and then remove the following components: a.
Page 153 2. Release the ZIF connector to which the digital media board cable is attached and disconnect the digital media board cable 1 from the system board. 3. Remove the digital media board 2. Removing the Digital Media Board Reverse the above procedure to install the digital media board. Maintenance and Service Guide Removal and Replacement Procedures 6–47...
Page 154: Usb/Audio Board
Removal and Replacement Procedures 6.23 USB/Audio Board ✎ Full-featured models are equipped with a USB/audio board. Defeatured models are equipped with an audio board. The removal procedures are identical for both boards. USB/Audio Board Spare Part Number Information USB/audio board (for use only with full-featured models; includes audio board cable and USB board cable) Audio board (for use only with defeatured models;...
Page 155 2. Position the computer with the rear panel toward you. 3. Disconnect the USB cable 1 and audio cable 2 from the system board. ✎ The USB cable is present only on full-featured models. 4. Remove the Phillips PM1.5×3.0 screw 3 that secures the USB/audio board and shield to the base enclosure.
Page 156: System Board
Removal and Replacement Procedures 6.24 System Board System Board Spare Part Number Information For use with full-featured models For use with defeatured models-GML For use with defeatured models-GML ✎ When replacing the system board, ensure that the following components are removed from the defective system board and installed on the replacement system board: ■...
Page 157 1. Prepare the computer for disassembly and then remove the following components: a. Hard drive b. Bluetooth board c. Optical drive d. Keyboard e. Switch cover f. Fan (Section g. Heat sink h. RTC battery i. Display assembly j. Top cover k.
Page 158 Removal and Replacement Procedures 2. Disconnect the serial connector cable 1 and the Bluetooth cable 2 from the system board. 3. Remove the Torx8 T8M2.0×4.0 screw 3 that secures the system board to the base enclosure next to the RJ-11 connector.
Page 159 Removal and Replacement Procedures 6. If necessary, disconnect the RJ-11 connector module cable from the system board and remove the RJ-11 connector module and cable. Removing the RJ-11 Connector Module and Cable Maintenance and Service Guide 6–53...
Page 160 Removal and Replacement Procedures 7. Use the optical drive connector to lift the system board 1 until the power connector 2 is clear of the base enclosure. 8. Slide the system board 3 to the left at an angle and remove it. Removing the System Board Reverse the above procedures to install the system board.
Page 161: Serial Connector Module
6.25 Serial Connector Module ✎ This section applies only to full-featured models. Serial Connector Module Spare Part Number Information Serial connector module (includes serial connector module cable) 1. Prepare the computer for disassembly and then remove the following components: a. Hard drive b.
Page 162 Removal and Replacement Procedures 2. Remove the 2 HM5.0×9.0 screw locks 1 on each side of the serial connector. 3. Lift the serial connector module and cable 2 out of the base enclosure. 4. Disconnect the serial connector module cable 3 from the system board.
Page 163: Specifications
This chapter provides physical and performance specifications. Dimensions Height Width Depth Weight Full-featured model with 15.0-inch display, optical drive, and 6-cell battery pack Defeatured model with 14.1-inch display, optical drive, and 6-cell battery pack Input Power Operating voltage Operating current Temperature Operating (not writing to optical disc)
Page 164 Specifications Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) Shock Operating Nonoperating Random Vibration Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 7–2 Table 7-1 Computer (Continued)
Page 165 15.0-inch, SXGA+WVA, TFT Display Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Maintenance and Service Guide Table 7-2 30.0 cm 22.9 cm 38.1 cm Up to 16.8 million 250:1 150 nits typical 0.264 ×...
Page 166 Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 7–4 Table 7-3 15.0-inch, XGA, TFT Display 30.0 cm 22.9 cm 38.1 cm Up to 16.8 million 250:1 150 nits typical 0.264 ×...
Page 167 Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Maintenance and Service Guide Table 7-4 14.1-inch, XGA, TFT Display 28.5 cm 21.3 cm 35.8 cm Up to 16.8 million 250:1 180 nits typical 0.279 ×...
Page 168: Hard Drives
Specifications Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum † Logical blocks Disc rotational speed Operating temperature ✎ Certain restrictions and exclusions apply. Consult Customer Care for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity.
Page 169 Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum † Logical blocks Disc rotational speed Operating temperature ✎ Certain restrictions and exclusions apply. Consult Customer Care for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity.
Page 170 Specifications Primary 6-cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating 7–8 Table 7-6 2.00 cm 9.40 cm 13.40 cm 0.34 kg 11.1 V 4.4 Ah 48 Wh 5°C to 45°C 0°C to 60°C Maintenance and Service Guide 0.79 in...
Page 171 Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide...
Page 172 Specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc 7–10 Table 7-8 DVD/CD-RW Combo Drive Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R, CD-RW...
Page 173 DVD/CD-RW Combo Drive (Continued) Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide Table 7-8 1.2 mm (0.047 in) 0.74 µm...
Page 174 Specifications DVD±RW and CD-RW Combo Drive Applicable disc Center hole diameter Disc diameter Standard disc Mini disc 7–12 Table 7-9 Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R, CD-RW...
Page 175 DVD±RW and CD-RW Combo Drive (Continued) Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (16X) CD-RW (8X) CD-ROM (24X) DVD (8X) DVD-R (4X) DVD-RW (2X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide Table 7-9...
Page 176 Specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness 7–14 Table 7-10 CD-ROM Drive CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R CD-RW Photo CD (single and multisession)
Page 177 Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (24X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide Table 7-10 CD-ROM Drive (Continued) 1.6 µm CD media < 110 ms <...
Page 178: System Dma
Specifications Hardware DMA DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *PC Card controller can use DMA 1, 2, or 5. 7–16 Table 7-11 System DMA System Function Not applicable Not applicable Not applicable Not applicable Direct memory access controller Available for PC Card Not assigned Not assigned...
Page 179: System Interrupts
Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* Maintenance and Service Guide Table 7-12 System Interrupts System Function System timer Standard 101-/102-Key or Microsoft Natural Keyboard Cascaded Intel 82801DB/DBM USB2 Enhanced Host Controller—24CD COM1 Conexant AC—Link Audio Intel 82801DB/DBM SMBus Controller—24C3 Data Fax Modem with SmartCP Diskette drive...
Page 180 Specifications System Interrupts (Continued) IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. ✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. 7–18 Table 7-12 Intel USB EHCI controller—24CD...
Page 181 I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 062 - 063 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 093 - 09F 0A0 - 0A1...
Page 182 Specifications System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 202 - 21F 220 - 22F 230 - 26D 26E - 26...
Page 183 System I/O Addresses (Continued) I/O Address (hex) 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 378 - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3...
Page 184: System Memory Map
Specifications Size Memory Address 640 KB 00000000-0009FFFF 128 KB 000A0000-000BFFFF 48 KB 000C0000-000CBFFF 160 KB 000C8000-000E7FFF 64 KB 000E8000-000FFFFF 15 MB 00100000-00FFFFFF 58 MB 01000000-047FFFFF 58 MB 04800000-07FFFFFF 2 MB 08000000-080FFFFF 4 GB 08200000-FFFEFFFF 64 KB FFFF0000-FFFFFFFF 7–22 Table 7-14 System Memory Map System Function Base memory...
Page 185: Connector Pin Assignments
Connector Pin Assignments Signal Audio out, left channel Audio out, right channel Maintenance and Service Guide Table A-1 Audio-Out (Headphone) Signal Ground A–1...
Page 186: Universal Serial Bus
Connector Pin Assignments Signal Audio signal in Audio signal in Signal +5 VDC Data – A–2 Table A-2 Audio-In (Microphone) Table A-3 Universal Serial Bus Signal Ground Signal Data + Ground Maintenance and Service Guide...
Page 187 Signal Carrier detect Receive data Transmit data Data terminal ready Ground Maintenance and Service Guide Connector Pin Assignments Table A-4 Serial Signal Data set ready Ready to send Clear to send Ring indicator A–3...
Page 188: Parallel Port
Connector Pin Assignments Signal Strobe Data bit 0 Data bit 1 Data bit 2 Data bit 3 Data bit 4 Data bit 5 Data bit 6 Data bit 7 Acknowledge Busy Paper end Select A–4 Table A-5 Parallel Port Signal Auto linefeed Error Initialize printer...
Page 189 Signal S-VHS color (C) signal Composite video signal S-VHS intensity (Y) signal S-VHS color ground Maintenance and Service Guide Connector Pin Assignments Table A-6 S-Video-Out 4 56 Signal TV-CD S-VHS intensity ground Composite video ground A–5...
Page 190: External Monitor
Connector Pin Assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog A–6 Table A-7 External Monitor Signal +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Maintenance and Service Guide...
Page 191 Signal Unused Ring Maintenance and Service Guide Table A-8 RJ-11 (Modem) Signal Unused Unused Unused Connector Pin Assignments A–7...
Page 192 Connector Pin Assignments Signal Transmit + Transmit – Receive + Unused A–8 Table A-9 RJ-45 (Network) Signal Unused Receive – Unused Unused Maintenance and Service Guide...
Page 193: Power Cord Set Requirements
Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased.
Page 194: General Requirements
Power Cord Set Requirements General Requirements The requirements listed below are applicable to all countries. ■ The length of the power cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.0 m (6.5 ft). ■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.
Page 195 Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country/Region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan ✎ NOTES: 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
Page 196 Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Country/Region Korea The Netherlands Norway People’s Republic of China Sweden Switzerland Taiwan United Kingdom United States ✎ NOTES: 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size.
Page 197: Screw Listing
Screw Listing This appendix provides specification and reference information for the screws and screw locks used in the computer. All screws and screw locks listed in this appendix are available in the Screw Kit, spare part number 378235-001. Maintenance and Service Guide C–1...
Page 198 Screw Listing Where used: Two screws that secure the hard drive cover to the computer (screws are captured on the cover by C clips; documented in One screw that secures the memory module/Mini PCI compartment cover to the computer (screw is captured on the cover by a C clip; documented in Section 6.7) Phillips PM2.0×4.0 Screw Locations...
Page 199 Phillips PM2.5×13.0 Spring-loaded Hard Drive Retention Screw Where used: One screw that secures the hard drive to the computer (screw is captured on the hard drive frame by a C clip; documented in Phillips PM2.5×13.0 Screw Location Maintenance and Service Guide Table C-2 Color Qty.
Page 200 Screw Listing Phillips PM2.5×4.0 Shoulder Screw, Phillips PM2.5×4.0 Screw, and Phillips PM1.5×3.5 Screw Where used: Two screws that secure the hard drive frame to the hard drive (documented Section 6.4) Two screws that secure the hard drive frame to the hard drive (documented Section 6.4) Two screws that secure the hard drive frame to the hard drive (documented...
Page 201 Where used: One screw that secures the optical drive to the computer (documented in Section 6.9) Torx8 T8M2.0×9.0 Screw Location Maintenance and Service Guide Table C-4 Torx8 T8M2.0×9.0 Screw Color Qty. Black Screw Listing Length Thread 9.0 mm 2.0 mm Head Width 4.0 mm...
Page 202 Screw Listing Torx8 T8M2.0×9.0 Screw (Continued) Where used: 2 screws that secure the keyboard to the computer (documented in Section 6.10) Torx8 T8M2.0×9.0 Screw Locations C–6 Table C-4 Color Qty. Length Black 9.0 mm Maintenance and Service Guide Head Thread Width 2.0 mm 4.0 mm...
Page 203 Torx8 T8M2.0×9.0 Screw (Continued) Where used: 2 screws that secure the display assembly to the computer (documented in Section 6.19) Torx8 T8M2.0×9.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty. Length Black 9.0 mm Screw Listing Head Thread Width 2.0 mm 4.0 mm...
Page 204 Screw Listing Torx8 T8M2.0×9.0 Screw (Continued) Where used: 4 screws that secure the display assembly to the computer (documented in Section 6.19) Torx8 T8M2.0×9.0 Screw Locations C–8 Table C-4 Color Qty. Length Black 9.0 mm Maintenance and Service Guide Head Thread Width 2.0 mm...
Page 205 Torx8 T8M2.0×9.0 Screw (Continued) Where used: 13 screws that secure the top cover to the computer (documented in Section 6.20) Torx8 T8M2.0×9.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty. Length Black 9.0 mm Screw Listing Head Thread Width 2.0 mm 4.0 mm...
Page 206 Screw Listing Torx8 T8M2.0×9.0 Screw (Continued) Where used: 2 screws that secure the top cover to the computer (documented in Section 6.20) Torx8 T8M2.0×9.0 Screw Locations C–10 Table C-4 Color Qty. Length Black 9.0 mm Maintenance and Service Guide Head Thread Width 2.0 mm...
Page 207 Where used: 2 screws that secure the switch cover to the computer (documented in Section 6.11) Torx8 T8M2.0×2.0 Screw Locations Maintenance and Service Guide Table C-5 Torx8 T8M2.0×2.0 Screw Color Qty. Black Screw Listing Length Thread 2.0 mm 2.0 mm Head Width 6.0 mm...
Page 208 Screw Listing Where used: 4 screws that secure the LED board to the switch cover (documented in Section 6.12) Phillips PM1.5×4.0 Screw Locations C–12 Table C-6 Phillips PM1.5×4.0 Screw Color Qty. Silver Length Thread 4.0 mm 1.5 mm Maintenance and Service Guide Head Width 4.0 mm...
Page 209 Where used: 2 screws that secure the fan to the computer (screws are captured on the fan assembly by an O clip; documented in Phillips PM2.0×7.0 Screw Locations Maintenance and Service Guide Table C-7 Phillips PM2.0×7.0 Screw Color Qty. Silver Section Screw Listing Length...
Page 210 Screw Listing Phillips PM2.0×8.0 Shoulder Screw Where used: 4 screws that secure the heat sink to the computer (screws are captured on the heat sink by C clips; documented in Phillips PM2.0×8.0 Shoulder Screw Locations C–14 Table C-8 Color Qty. Length Silver 8.0 mm...
Page 211 Where used: 2 screws that secure the modem board to the computer (documented in Section 6.16) Phillips PM2.0×3.0 Screw Locations Maintenance and Service Guide Table C-9 Phillips PM2.0×3.0 Screw Color Qty. Black Screw Listing Length Thread 3.0 mm 2.0 mm Head Width 4.0 mm...
Page 212 Screw Listing Where used: 4 screws that secure the speaker to the computer (documented in Torx8 T8M2.0×4.0 Screw Locations C–16 Table C-10 Torx8 T8M2.0×4.0 Screw Color Qty. Black Length Thread 4.0 mm 2.0 mm Section Maintenance and Service Guide Head Width 4.0 mm 6.21)
Page 213 Torx8 T8M2.0×4.0 Screw (Continued) Where used: One screw that secures the USB/audio board the computer (documented in Section 6.23) Torx8 T8M2.0×4.0 Screw Location Maintenance and Service Guide Table C-10 Color Qty. Length Black 4.0 mm Screw Listing Head Thread Width 2.0 mm 4.0 mm C–17...
Page 214 Screw Listing Torx8 T8M2.0×4.0 Screw (Continued) Where used: One screw that secures the system board the computer (documented in Section 6.24) Torx8 T8M2.0×4.0 Screw Location C–18 Table C-10 Color Qty. Length Black 4.0 mm Maintenance and Service Guide Head Thread Width 2.0 mm 4.0 mm...
Page 215 Hex Socket HM5.0×9.0 Screw Lock Where used: Two screw locks that secure the system board to the computer only on HP Compaq nc6110 and nc6120 computer models (documented in Section Two screw locks that secure the system board to the computer...
Page 216 Screw Listing Hex Socket HM5.0×9.0 Screw Lock (Continued) Where used: 2 screw locks that secure the serial connector board to the system board (documented in Section Hex Socket HM5.0×9.0 Screw Lock Locations C–20 Table C-11 Color Qty. Silver 6.25) Length Thread 9.0 mm 2.5 mm...
Page 217 Careful handling should be exercised when removing these components. ✎ Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities or the Electronic Industries Alliance (EIA) http://www.eiae.org...
Page 218 Display Component Recycling This appendix provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display (LCD) panel 2. ✎ Disassembly procedures differ from one display assembly to another.
Page 219 Display Component Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. Removing the Display Bezel Screw Covers and Screws Maintenance and Service Guide D–3...
Page 220 Display Component Recycling 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. Removing the Display Bezel D–4 Maintenance and Service Guide...
Page 221 Display Component Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. Removing the Display Inverter Maintenance and Service Guide D–5...
Page 222 Display Component Recycling 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. Removing the Display Panel Assembly 7. Turn the display panel assembly upside down. 8.
Page 223 Display Component Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. Removing the Display Frame Maintenance and Service Guide D–7...
Page 224 Display Component Recycling 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover 2 and swing it forward. 13. Remove the backlight cover. Removing the Backlight Cover D–8 Maintenance and Service Guide...
Page 225 Display Component Recycling 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. Releasing the Backlight Cables Maintenance and Service Guide D–9...
Page 226 Display Component Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Removing the Backlight Frame D–10 Maintenance and Service Guide...
Page 227 Display Component Recycling Å WARNING: The backlight contains mercury. Caution should be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Slide the backlight out of the backlight frame. Removing the Backlight Maintenance and Service Guide D–11...
Page 228 Display Component Recycling 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel.
Page 229 Display Component Recycling 23. Remove the LCD panel. Removing the LCD Panel Maintenance and Service Guide D–13...
Page 230 1394 port 1–11 6-in-1 Digital Media Slot 1–7 6-in-1 Digital Media Slot light 1–7 AC adapter, spare part numbers 4–18 Altiris Local Recovery 3–8 Application and Driver Recov- ery disc 3–8 applications, reinstalling or repairing 3–12 arrow keys 1–15 audio board removal 6–48 spare part number 4–9 4–25...
Page 231 Index carrying cases, spare part numbers 4–18 category, identifying computer 3–2 CD-ROM drive OS loading problems 2–20 precautions 5–3 removal 6–16 spare part number 4–13 4–17 4–26 specifications 7–14 components bottom 1–20 front 1–6 keyboard 1–12 left-side 1–10 rear 1–10 right-side 1–8 top 1–16 computer feet...
Page 232 display release button 1–6 docking connector 1–20 docking device spare part number 4–18 4–23 troubleshooting 2–14 downloading software 3–3 drivers, reinstalling or repairing 3–16 drives, preventing damage 5–3 DVD/CD-RW Combo Drive OS loading problems 2–20 precautions 5–3 removal 6–16 spare part number 4–13 4–17 4–22 specifications 7–10...
Page 233 1–7 headphone jack location 1–9 pin assignments A–1 heat sink removal 6–29 spare part number 4–5 4–26 6–29 HP Web site 3–3 Index–4 2–13 I/O address specifications infrared port 1–6 interrupt specifications 7–17 keyboard keyboard components 1–12 keypad keys 1–15 LED board 4–23...
Page 234 memory module/Mini PCI compartment cover illustrated 4–14 removal 6–12 microphone jack location 1–9 pin assignments A–2 Mini PCI communications module removal 6–14 spare part numbers 4–11 4–22 4–23 6–14 Mini PCI compartment 1–21 Miscellaneous Cable Kit components 4–15 spare part number 4–15 4–27 Miscellaneous Plastics Kit components 4–7...
Page 235 Index spare part numbers 4–13 4–18 4–22 specifications 7–9 7–12 7–14 packing precautions 5–5 parallel port location 1–13 pin assignments A–4 PC Card eject buttons 1–11 PC Card slot space saver 4–14 PC Card slots 1–11 plastic parts 5–2 pointing device, troubleshooting 2–25 pointing stick 1–19 pointing stick board, spare part...
Page 236 screw listing C–1 security cable slot 1–13 serial connector module removal 6–55 spare part number 4–9 4–24 6–55 serial connector module cable 4–15 serial number 3–2 serial port location 1–9 pin assignments A–3 service considerations 5–2 snapshot 3–8 SoftPaq 3–3 software reinstalling or repairing 3–12...
Page 237 Index TouchPad 1–19 TouchPad left/right buttons 1–19 TouchPad scroll zone 1–19 transporting precautions 5–5 travel battery connector 1–21 travel battery, spare part number 4–18 troubleshooting audio 2–21 Computer Setup 2–1 docking device 2–14 flowcharts 2–5 keyboard 2–24 modem 2–26 network 2–26 nonfunctioning device 2–14 2–23...

This manual is also suitable for:

Compaq nc6120 Compaq nx6110 Compaq nx6120Compaq nc6110Nx6120Nc6120

HP Compaq NC6110 Maintenance And Service Manual

1 Product Description

2 Troubleshooting

3 Software Updates and Recovery

4 Illustrated Parts Catalog

5 Removal and Replacement Preliminaries

7 Specifications

Quick Links

Troubleshooting

Related Manuals for HP Compaq NC6110

Summary of Contents for HP Compaq NC6110

This manual is also suitable for:

Table of Contents