Samsung UA65JS9000W E-Manual page 173

The problem
The picture is
distorted.
The colour is wrong or
missing.
The colour is poor
or the picture is not
bright enough.
There is a dotted line
on the edge of the
screen.
The picture is black
and white.
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact
Samsung's Call Centre for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
"
If the problem persists, check the signal strength or refer to the external device's user manual.
The compression of video content may cause picture distortions, especially in fast
moving pictures from sports programmes and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue
with the TV.
Mobile phones used close to the TV (within 1m) may cause noise in analogue and
digital channels.
If you're using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
Go to the Picture menu and then adjust the
and Colour settings.
See if Energy Saving (MENU/123
Saving) has been enabled.
Try resetting the picture.
Change Picture Size to 16:9.
Change the cable/satellite box resolution.
If you are using AV composite input, connect the video cable (yellow) to the TV's
green component jack.
Try this!
Picture
MENU System
(MENU/123 MENU
Mode, Brightness, Sharpness,
Eco Solution
Picture Reset Picture)
Energy